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The NY office of MSF-USA is seeking a seasonal donor services representative to respond to donor inquiries and provide the highest quality service in response to donor calls and correspondence during our busiest time of year.

Position Responsibilities

  • Answers prospective and current donor questions on the telephone, online chat, and by email regarding MSF activities and programs, contribution options, and guidelines.
  • Assists donors with donations and receipting and with issues that cannot be handled by MSF’s inbound call center.
  • Regularly reviews and updates the donor database with relevant donor codes and notes.
  • Provides administrative support for major gifts and foundations and corporations fundraising units.
  • Provides input on the development of donor service communications materials including letters, email, and telephone scripts.
  • Provides support for donor account data hygiene projects.

Qualifications

  • Minimum two years administrative experience, preferably in a customer service and/or non-profit environment, plus BA, or equivalent combination of education and experience.
  • Strong interpersonal and written and oral communications skills.
  • Proven administrative skills including keen attention to detail with ability to track multiple projects at one time.
  • Strong computer literacy, including ability to use word processing, spreadsheet, and database software; search the internet for research purposes; and learn new Windows-based programs.
  • Prior experience with Revolution Online, Raisers Edge, or other donor database a plus.
  • Residence in or willingness to relocate to NYC metro area (no relocation package provided).
  • US work authorization.

Rate of pay:  $15–$18 per hour, commensurate with experience, for a 35-hour work week. Opportunity for additional work hours, especially during the height of the busy year-end season. Hours 35-40 pay at same base rate; hours worked over 40 pay at time and a half. No benefits.

Send cover letter and resume to employment.msfusa@newyork.msf.org, Attn.: Seasonal Donor Services Representative Search.

Candidates are encouraged to apply by August 8, 2014.