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Infrastructure Project Manager

Department: Systems

Type: Full-time; Exempt

 

WHO WE ARE: The Systems Department in the U.S. office of Doctors Without Borders/ Médecins Sans Frontières (MSF) acts like the organization's central nervous system, providing the vital information infrastructure to ensure the smooth functioning of all its operations. The Systems Department is responsible for building, configuring and maintaining the technical architecture, both physical and virtual, which ensures MSF can achieve the ambitions of its mission.

This position is a project-based opportunity to work under the umbrella of the overarching strategic initiative of the Systems Department: Making Systems Fundamentally Work (MSFW). The MSFW program of interrelated projects encompasses all strategic systems development which is required to deliver business value to the organization. Working within the MSFW program team requires above all agility, flexibility and a willingness to respond to the shifting priorities of a world-renowned emergency medical relief organization.

From a staffing perspective, the MSFW program has been designed to scale up rapidly depending on the changing needs of the organization. Similarly, it will scale down quickly if it fails to deliver value or if MSF-USA's funding situation dramatically changes. Contracts for project-based employment within the MSFW program are generally six months in length and include all standard benefits of MSF-USA full-time employment. Contracts are often renewed if the skills of the position are required for subsequent phases of MSFW activity, but no guarantees for future employment are made beyond the six-month intervals of the MSFW employment contracts.

MSF-USA is an extremely diverse group of people working together towards MSF's common mission. We welcome candidates who bring a wide variety of backgrounds and experiences to their work at MSF-USA.

WHO YOU ARE:  For this position it is most important that you are:

  • Committed to meticulous oversight of project planning and execution

·         A seasoned professional in the IT infrastructure sphere with experience establishing and implementing core aspects of infrastructure and networks within a small to medium sized organization.

·         Very familiar with networking and infrastructure concepts, such as Microsoft Application Stack (e.g. Active Directory, O365), Windows Server/Desktop OS, VMWare/HyperV, TCP/IP, cloud technologies, office-wide collaboration tools for audio and video conferencing.

 

Purpose of the Job

The ICT Infrastructure Project Manager ensures successful planning, initiation, execution and completion of projects within the MSFW program. Articulates value proposition of project to all stakeholders and ensures success by all appropriate means.

The Project Manager represents the MSFW initiative to the stakeholders, end-users, and management for all aspects of project management and performance requirements, including security architecture, technology, systems development, IT services, service management and project schedules for this enterprise-level project.

The Infrastructure (W5) project within the MSFW program aims to maintain and enhance existing on-prem and off-prem infrastructure at MSF-USA. The ICT Infrastructure Project Manager must research, develop, implement, test and review MSF-USA’s infrastructure in order to ensure Systems department is providing optimal support to all departments at MSF-USA in a timely manner. The project manager is also responsible for ensuring the Systems department is forward thinking I.e. risks/dependencies are mitigated in a timely manner and there is adequate planning for future work.

Though no phase of the W5 project is scheduled to last more than six months, we anticipate the entire project will last three years and are looking for a project management expert to guide the project through its entire lifecycle.

Essential Functions and Responsibilities

Project Management (50%)

·         Collaborate with stakeholders and end-users from requirements gathering through development of relevant systems architecture

·         Align the project team to end-user needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project. Utilize baseline, Key Performance Indicators (KPI's) and other metrics.

·         Coordinate project schedules and activities with Iteration Manager and Business Analyst(s) responsible for IT operations. Prioritize effectively.

·         Provide guidance and motivation to project teams to successfully achieve project goals.

·         Communicate project objectives in terms of overall strategic delivery of value to stakeholders.

·         Serve as interface with end-users, vendors, stakeholders and project sponsor(s)

·         Devise creative solutions to critical end-user needs.

·         Manage development of project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPI's) or metrics.

·         Drive project/program tasks to completion in accordance with the project schedule.

·         Coordinate the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks.

·         Manage resource capacity and track resource time allocated to project(s).

 

·         Perform financial management and analysis of costs for projects including travel, training, resources allocation and other project related costs.

·         Manage change control processes for the project(s) and for overall project execution.

·         Ensure reviews are completed at the end of each phase of the project with the collaboration of all key projects stakeholders; present the results to the project team and management as appropriate.

·         Recognize potential problem areas against the plan and identify and implement alternative solutions.

·         Identify best cost solutions to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).

·         Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required).

·         Participate in the exchange of ideas and information within and outside the department to ensure best practices are shared throughout the organization.

·         Drive continuous improvement through trend reporting analysis and metrics management.

Design and Implementation of Robust Infrastructure and Networking Architecture (50%)

·         Plan and facilitate upcoming office move in January 2018

·         Assess the impact of modifications to and technological advances within production environment information systems

·         Oversee infrastructure and networking related personnel and vendors who work with MSF-USA to ensure they fulfil all requirements and meet deadlines

·         Communicate strategies, processes, risks and dependencies to stakeholders, staff, and councils to increase productivity and/or to reduce risk

·         Provide leadership on decisions related to internal networks, remote access, storage etc.

·         Maintain an inventory of all regulatory and organizational technology compliance requirements.

·         Account for end-of-life for software and hardware

·         Plan move to cloud infrastructure for backups and file servers.

·         Collaborate on oversight for IT disaster and business continuity planning with InfoSec Project Manager

Supervisory Responsibilities

·         Project managers within the MSFW team may directly supervise full-time project staff who are committed resources for the PM's projects.

·         Supervision of volunteers, temporary staff, consultants and/or vendors may also be required depending on the project activities in flight.

 

Fiscal Responsibility

·         The project manager is accountable for the transparent and meticulously documented project-related budget and operational expense activities.

·         Project manager provides routine and ad hoc budget vs. actuals reports to management and stakeholders before, during and after each phase of project execution.

Extent of Public Contact

The Project Manager will have frequent contact with people outside the organization, including vendors, consultants, volunteers, donor advisory boards and members of the general public.

Physical Demands

This position requires remaining productive and focused within the context of a moderately noisy office with many interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications

  • Bachelor’s degree in a technical discipline or equivalent
  • Minimum three years’ infrastructure / network experience

·         Experience with business continuity/disaster recovery planning

·         Strong leadership abilities, with the ability to develop and guide team members and external parties and work with minimal supervision

·         Experience working with networking and infrastructure concepts, such as Microsoft Application Stack (e.g. Active Directory, O365), Windows Server/Desktop OS, VMWare/HyperV, TCP/IP, cloud technologies, office-wide collaboration tools for audio and video conferencing.

·         Experience developing and maintaining policies, procedures, standards and guidelines

·         Proven working experience in project management in the information technology sector

·         Excellent client-facing and internal communication skills

·         Excellent written and verbal communication skills

·         Demonstrated commitment to continuous learning and system development

 

Preferred

·         Active certification as a Project Management Professional ® (PMP)

How to Apply

To apply, send cover letter and resume employment.msfusa@newyork.msf.org, ATTN:  ICT Infrastructure Project Manager by October 13, 2017. Submissions without cover letter will not be reviewed.

Starting salary high 80’s to low 90’s (commensurate with experience). Excellent benefits. A friendly, supportive environment with growth potential.

 

Part Time Seasonal Donor Services Administrative Assistant (October – April)

The mission of Doctors Without Borders/Médecins Sans Frontières (MSF) is to deliver emergency medical care to the victims of war, disease, malnutrition and disaster, without regard to race, religion, or political affiliation. Our teams go where others are not going, where conditions are the worst—because that’s where we’re needed most.

The NY office of MSF-USA is seeking a part time seasonal Donor Services Administrative Assistant to manage the fulfillment of donor communications, and provide the highest quality service in correspondence during our busiest time of year.

           Position responsibilities:

·         Provides administrative support for donor services as it relates to the marketing, major gifts and foundations and corporations fundraising units.

Qualifications:

·         Minimum two years administrative experience, preferably in a customer service and/or non-profit environment, plus B.A., or equivalent combination of education and experience.

·         Strong interpersonal and written and oral communications skills.

·         Proven administrative skills including keen attention to detail with ability to track multiple projects at one time.

·         Strong computer literacy, including ability to use word processing, spreadsheet and database software, to search the internet for research purposes and to learn new Windows-based programs.

·         Prior experience with Revolution Online, Raisers Edge or other donor database a plus.

·         Residence in or willingness to relocate to NYC metro area (no relocation package provided).

·         US work authorization.

Rate of pay:  $15 - $18 / per hour, commensurate with experience, for a 20-hour work week: 5 days a week, mornings or afternoons. Opportunity for additional work hours, especially during the height of the busy year-end season.   Hours 35-40 pay at same base rate; hours worked over 40 pay at time and a half.  No benefits.

Send cover letter and resume to:  employment.msfusa@newyork.msf.org, Attn.:  Part Time Seasonal Donor Services Administrative Assistant Search.

Candidates are encouraged to apply by September 22, 2017.

Seasonal Donor Services Representative (September – February)

The mission of Doctors Without Borders/Médecins Sans Frontières (MSF) is to deliver emergency medical care to the victims of war, disease, malnutrition and disaster, without regard to race, religion, or political affiliation. Our teams go where others are not going, where conditions are the worst—because that’s where we’re needed most.

The NY office of MSF-USA is seeking a seasonal Donor Services Representative to respond to donor inquiries, and provide the highest quality service in response to donor calls and correspondence during our busiest time of year.

           Position responsibilities:

·         Answers prospective and current donor questions on the telephone and by e-mail regarding MSF activities and programs, contribution options and guidelines.

·         Assists donors with donations and receipting and with issues that cannot be handled by MSF’s inbound call center.

·         Regularly reviews and updates the donor database with relevant donor codes and notes.

·         Provides administrative support for major gifts and foundations and corporations fundraising units.

·         Provides input on the development of donor service communications materials including letters, email, and telephone scripts.

·         Provides support for donor account data hygiene projects.

Qualifications:

·         Minimum two years’ administrative experience, preferably in a customer service and/or non-profit environment, plus B.A., or equivalent combination of education and experience.

·         Strong interpersonal and written and oral communications skills.

·         Proven administrative skills including keen attention to detail with ability to track multiple projects at one time.

·         Strong computer literacy, including ability to use word processing, spreadsheet and database software, to search the internet for research purposes and to learn new Windows-based programs.

·         Prior experience with Revolution Online, Raisers Edge or other donor database a plus.

·         Residence in or willingness to relocate to NYC metro area (no relocation package provided).

·         US work authorization.

Rate of pay:  $15 - $18 / per hour, commensurate with experience, for a 35-hour work week.  Opportunity for additional work hours, especially during the height of the busy year-end season.   Hours 35-40 pay at same base rate; hours worked over 40 pay at time and a half.  No benefits.

Send cover letter and resume to:  employment.msfusa@newyork.msf.org, Attn.:  Seasonal Donor Services Representative Search.

Candidates are encouraged to apply by September 22, 2017.