Department: Field Human Resources
Type: Full-time; Exempt
I. Purpose of the Job
The Field HR Deputy-Director manages the main operations linked activities of the Field HR Department which aims to recruit, select, place, and retain qualified and well-suited field staff to meet the growing needs of MSF field operations.
The position is responsible for ensuring quality and consistency in departmental practices and decisions, overseeing the implementation of relevant initiatives and providing the first line of response in the case of escalated issues coming from Field Workers.
The FHR Deputy Director will work closely with the FHR Director on strategy and will be required to work with other departments in MSF USA to ensure projects are properly implemented.
In addition to management responsibilities in the department the FHR Deputy Director will manage one pool, most likely the GAS (Obs/Gyn, Anth and Surgeons) pool.
II. Essential Functions and Responsibilities
DEPARTMENTAL ACTIVITIES Department Management (40%)
Oversees primary FHR department functions of recruitment and placement of MSF USA Field Workers, ensuring consistency of practices while sustaining quality and quantity of placements in order to continue strong support for MSF operations of all OCs.
Oversees the process and policies used by recruitment staff to screening, interviewing, reference checking and selection of all types of medical, paramedical and non-medical job candidates for acceptance into our field worker pool, and ensures legal compliance of all stages of the hiring process.
Oversees process of the referral of candidates for placement in appropriate field positions according to their skills, experience and availability. Supervises the collaborative efforts of Field HROs with OCs, to appropriately place candidates on the field.
Oversees the administrative activities that occur after placement to field assignments, including work permits, travel, lodging, vaccinations, etc. Ensuring efficient and supportive administrative practices
Ensures quality of Field Worker support processes, including briefing and preparation for assignments, in field support and debriefing/ post-mission support, as well as career management guidance
Appoints, leads, evaluates, and manages Field HR staff. Sets clear attainable objectives for staff, evaluates employee job performance accordingly, in accordance with established MSF procedures, and collaborates with staff to establish appropriate development paths.
Organizes and leads agenda for regular departmental meetings to coordinate activities and exchange information
Resolves team problems requiring senior management intervention.
In collaboration with FHR Director, develops the creation of relevant aspects of departmental Annual Plan, and facilitates input of department under their supervision. Oversees implementation of relevant aspects of Annual Plan.
Monitors and reports on the quantity and quality of field placements with each OC and the effectiveness of the partnerships in meeting field needs.
Prepares and administers relevant parts of department budget
Directs the development and implementation of Information Days, for preparation of first time MSF field workers, with aim to maximize volunteer safety and effectiveness on the field.
When matters that are of particular concern under US Labor Law arise, such as harassment, works with HROs, FHR Director, legal counsel and OC partners to ensure all appropriate steps are taken to promptly investigate and remediate the problems. Ensures that all steps taken are documented thoroughly, and that aid worker(s) are aware of steps taken.
Collaborates with MSF USA Domestic HR and Finance and Administration Departments to ensure selection and implementation of US-based benefits and payroll, ensuring adequate domestic cross-administration at all stages, including hires, promotions, transfers, and terminations.
Pool Management (40%)
Responsible for placement and career management of one of the MSF USA pools (most likely GAS pool)
Provides feedback and coaching to active field workers based on performance evaluations.
Confers with network colleagues (Pool managers, Desks, HR Managers, HR coordinators and Technical referents in OCG/OCBA as well as with GAS pool managers across the network) to identify personnel needs, job specifications, job duties, qualifications, and skills needed on the field.
After placement to a specific field assignment, ensures that work permits, travel, lodging, vaccinations, and US and OC briefings are arranged.
Conducts briefings and debriefings for all departing aid workers, provides on-mission support when appropriate
Follows up on disciplinary measures taken by MSF communicating decisions to employee such as suspension or exclusion from the pool.
Meets with returning aid workers identified as having high potential to evaluate skill sets and career goals and to discuss ongoing career and training opportunities both within MSF and via grants at other institutions.
Maintains regular contact with aid workers between field assignments to promote retention and determine availability.
Facilitates access to both internal and external training opportunities for strong candidates, as needed.
Confers with assigned partners and US Recruitment Officers to determine relevant profiles to recruit within the US market, with special focus on the GAS pool.
Relations with Operational Centers and other MSF USA Departments (20%)
Works closely with other MSF USA Departments to ensure FHR support for relevant projects and initiatives, and vice versa
Ensures that HROs are working closely with HR partners in OCs to identify personnel needs, job specifications, job duties, qualifications, and skills; to effectively and efficiently place US volunteers to adapted field positions; to learn about job performance of returning volunteers; to assess effectiveness of placement decisions and to plan for future missions.
Analyzes trends at each Operational Center in placement, turnover, retention and grievances to determine support or action needed to adjust unfavorable trends.
Assists HROs and OC’s with the resolution of employee relations problems for US field staff, as needed. Consults with Finance & Administration staff and/or legal counsel, as appropriate.
May take on occasional field assignments (4-8 weeks duration) to respond to urgent field needs.
III. Supervisory Responsibilities:
Manages five senior-level non-supervisory employees (HRO’s) with hiring authority, who manage crucial network partnerships, training and outreach. Is responsible for the overall direction, coordination, and evaluation of these employees. Also directly supervises one supervisory employee (HR Associate) who supervises two assistants and an active pool of volunteers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
IV. Extent of Public Contact
Represents the MSF movement and the experience of working in the field to volunteer candidates via presentations in large and small fora, training seminars and job interviews.
V. Physical Demands
While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.
To travel to the field (usually in the developing world), the employee must attest to physical fitness to endure physically difficult, high stress situations which may include the necessity to walk long distances, carry a backpack or other equipment of up to 50 pounds, to ride long distances over very poor road conditions, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
VI. Working Conditions, Travel and Environment
The duties of the job require regular attendance 5 days/week for a minimum of 35 hours. Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.
Must be able to travel as required for standard domestic and international business travel as well as to MSF field projects. While performing the duties of this job in the field, the employee may be exposed to precarious settings under high security and/or very basic living conditions and outside weather conditions.
VIII. Qualifications and Requirements
Minimum 2 years MSF field experience, including experience in a coordination position
Genuine interest in and commitment to the humanitarian principles of MSF.
Demonstrated leadership skills and ability to contribute to the development and implementation of strategic orientations.
Excellent interpersonal skills and prior experience resolving employee relations issues.
Demonstrated ability to effectively manage staff.
Excellent communication skills in English (written and oral); French strongly preferred.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, staff, and the general public.
Ability to handle a large volume of work and to work under a great deal of pressure.
Excellent judgment and diplomacy.
Strong computer literacy, including ability to use word processing and spread-sheet and database software and to search the internet for research purposes.
Outstanding proven time management and organizational skills; Ability to prioritize ongoing vs. immediate needs appropriately
Ability to travel within the United States and to Europe, and to serve on the field for several weeks at a time, as needed.
Minimum 3-5 years HR recruitment and management experience, plus Bachelors Degree, or equivalent combination of education and experience.
Medical or Paramedical background preferred (for management of GAS pool)
Good knowledge of US context, including legal issues pertaining to HR a plus.
To apply, send cover letter and resume in ONE file & name the file with your last name to:email@example.com, ATTN: FHR Deputy Director
Deadline for Applications: February 26, 2016, 5pm EST
Salary – low 90’s to 100's. Comprehensive benefits and relocation support provided. Generous paid time off. A friendly, supportive environment with growth potential.