Department: Field Human Resources
Type: Full-time; Exempt
I. Purpose of the Job:
The HRO manages all aspects of placement of all US field staff within Operational Center Amsterdam (OCA), oversees the preparation and departure of field staff including briefing and debriefing on general HR and specific project or security topics, and analyzes the effectiveness of placements. He/she manages disciplinary and management issues pertaining to US field staff according to MSF-USA’s and the relevant OC’s handling procedures. He/she plans for ongoing needs, identifying, proposing and supporting the development of field staff whom MSF feels are appropriate for future organizational roles in the field or HQ and participates in the annual planning process with their assigned partner(s).
The HRO also assists with recruitment, including making public presentations and facilitating and observing modules for the Info Days; He/she participates in the final review, evaluation and selection of candidates after the 3-day program. He/she also facilitates modules at internal MSF trainings, where appropriate, and may manage special projects, designed to improve the quality of activities and services within the FHR Department, or to implement international FHR directives.
II. Essential Functions and Responsibilities:
Placement and Management of OCA Field Workers (70%)
- Manages the coordination of placement activities for all profiles of MSF USA field staff working with OCA, recommending candidates to fill identified field needs.
- After placement to a specific field assignment, ensures that work permits, travel, lodging, vaccinations, and US and OC briefings are arranged. Conducts FHR briefing for departing field workers
- Confers with fellow Placement Officers and Recruitment Officers to review field openings and available pool of aid workers for most effective matching of US resources to field needs.
- Works closely with field management teams and Cells to resolve difficult employee issues as they arise during an assignment. Develops action plan in consultation with operational and pool managers. Provides advice regarding legal issues, and ensures appropriate documentation and follow-up and communicates decisions to field workers.
- When matters that are of particular concern under US Labor Law arise, such as harassment, works with FHR Director, legal counsel and OC partners to ensure all appropriate steps are taken to promptly investigate and remediate the problems. Ensures that all steps taken are documented thoroughly, and that aid worker(s) are aware of steps taken.
- Maintains contact with aid workers in the field to offer support and encouragement. During crises in the field, may be called upon to stay in close contact with the families of aid workers.
- Reviews assignment evaluations and conducts a general HR debriefing for returning aid workers.
- Provides career advice, feedback and coaching to active field workers based on performance evaluations.
- Monitors the schedule of training opportunities in OCA and facilitates access to both internal and external training opportunities for field workers.
- Maintains regular contact with field staff between field assignments to promote retention and determine availability.
OCA Liaison (10%)
- Meets with the HR Department staff and/or Cell Officers, as necessary to facilitate partnership. This may include travel to Paris.
- Maintains contact with colleagues in OCA to keep abreast of current and updated HR policies and procedures.
- Monitors and reports on the quantity and quality of field placements and the effectiveness and nature of the placement relationship partnership in meeting field needs and makes recommendations to Director to further develop the relationship.
- May contribute to developing HR initiatives.
- Makes public presentations regarding the organization and opportunities to work in the field during information sessions and at outreach events.
- Confers with assigned partners and US Recruitment Officers to determine relevant profiles to recruit within the US market.
- Facilitates and observes modules for the Info Days to aid in the selection process, and to increase knowledge of future active pool members.
- Meets with full team post-Info Days to finalize selection of recruits.
Department and MSF USA Planning & Coordination (10%)
- Contributes to creation of departmental Annual Plan, adding own specialized knowledge based on management of specific partnerships.
- Manages special projects, as assigned, designed to improve the quality of activities and services within the Field HR Department, or to implement international Field HR directives.
- Attends weekly team meetings to coordinate activities, and systems, to review results and to strategize, and collaborate on decisions to maximize departmental efficiency and effectiveness.
- Attends regularly scheduled staff meetings and several annual office-wide debates to participate in information sharing across all departments, and stay informed on important MSF topics so as to be able to contribute to the organization’s ongoing development. Recommends BBL presentations to full staff when appropriate.
- Shares emergency contact duties with all FHR HRO colleagues.
- May be called on for ad hoc replacement for other HROs (placement and recruitment).
May take on occasional field assignments (up to 12 weeks per year) to respond to urgent field needs as well as to support recruitment and/or training related activities in the field.
III. Supervisory Responsibilities:
- Does not directly supervise any staff, but does give assignments to and coordinates work with an Associate, an Assistant and several office volunteers.
- Hires field personnel for inclusion in an active field worker pool in collaboration with US team, and makes recommendations for placement in specific field positions and for ongoing career development. Provides feedback and coaching to active field workers based on performance evaluations.
- Is required to address complaints and assist in resolving field management problems, ensuring appropriate steps are taken when investigations are required. Is also responsible for following up on disciplinary measures communicating decisions to employee such as suspension, exclusion from the pool.
IV. Fiscal Responsibility
Selects field employees into active pool with Field HR colleagues. Makes specific placement, hiring and employment decisions on own and within complex matrixed decision-making structures. Directs Field HR administrative staff to make all departure arrangements and expenditures for own field placements. Calculates field salaries and confirms automatic salary increases.
V. Extent of Public Contact
Regularly represents the MSF movement and the experience of working in the field to aid worker candidates, via presentations, training seminars and job interviews.
VI. Physical Demands
While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.
To travel to the field (usually in the developing world), the employee must attest to physical fitness to endure physically difficult, high stress situations which may include the necessity to walk long distances, carry a backpack or other equipment of up to 50 pounds, to ride long distances over very poor road conditions, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
VII. Working Conditions, Travel and Environment
The duties of the job require regular attendance 5 days/week for a minimum of 35 hours. Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.
Must be able to travel as required for standard domestic and international business travel as well as to MSF field projects. While performing the duties of this job in the field, the employee may be exposed to precarious settings under high security and/or very basic living conditions and outside weather conditions.
- Minimum 2 years of MSF field experience; MSF Coordination experience
- Good command of both English and French
- Demonstrated interest and prior experience with HR policies and strategy
- Demonstrated experience and ability managing staff and coaching employees
- Good knowledge and understanding of MSF, including knowledge of structure and functioning of OCA and placement process
- Ability to effectively present information to small and large groups of potential field workers and trainees
- Excellent written and oral communications skills in English
- Superior interpersonal skills
- Excellent judgment and diplomacy
- Strong general computer literacy, including word processing and reporting capabilities using database software and Excel, and the ability to search the internet for research purposes and to learn new Windows-based programs
- Ability to handle a large volume of work and to work under a great deal of pressure
- Genuine interest in and commitment to the humanitarian principles of MSF
- (Para-)medical profile and field medical experience
- Previous experience with MSF OCA
- Good knowledge of US context, including legal issues pertaining to HR, an advantage
- Professional qualifications in Human Resource Management
How to Apply
To apply, send letter of interest/cover letter and resume to: firstname.lastname@example.org, ATTN: Field HR Placement Officer before December 20th, 2016, midnight. Any applications submitted without letter of interest/cover letter will not be considered.
Salary - Low to High 80s (USD). Comprehensive benefits provided. Generous paid time off. A friendly, supportive environment with growth potential.
No calls please.