The following office-based positions are currently available at Doctors Without Borders/Médecins Sans Frontières (MSF).

Accounts Payable Finance Assistant

Department:                 Finance

Reports to:                    Finance Associate

Type:                           Full-time; Non-Exempt

 

I.                   Purpose of the Job

With direction provided by senior finance staff, processes accounts payable transactions and provides clerical, administrative and bookkeeping assistance to the Finance Department.

 

II.                Essential Functions and Responsibilities:

 

Accounts Payable:

Corporate Credit Cards:

Manages all aspect of credit card processing, including:

  • Takes a high level approach in ensuring that itemized items have been coded properly
  • Ensures that credit card detail report from MSF-USA personnel reconcile to monthly statements prior to payment.
  • Accounts for all transactions in the accounting system
  • Processes payment of monthly invoices.

Expense Reports:

Reviews expense reports timely to ensure adherence to general MSF-USA travel and expense policy.  When appropriate and where clarification is needed, follows up with his/her manager for guidance and/or the individual cardholder for clarification or additional support. Accounts for all transactions in the accounting system and processes payment.

Telecommunication Invoice Processing:

Reviews and allocates telecommunications bills to departments.  Distributes a copy of detail usage to each individual and reviews roaming charges incurred to process reimbursement of personal roaming charges.  Accounts for all transactions in the accounting system, processes payment and effectuate reimbursement.

Other Accounts Payable Activities:

Prepares and processes all invoices for Multatuli travel invoices.  Ensures that expenses are coded properly and approval signatures are present and taking corrective action as needed. 

Same for all Direct Travel invoices & other travel related expenses (hotels, etc.)

Provides back-up support, as needed, regarding inventory control and accounting for book sales

Manage the filing and other administrative task for the Finance Department, including mailing, copies, scanning, setting up meetings, reserving rooms and making appointments.

Enters all transactions related to purchase and sale of T-shirts and books including establishment of receivables for book orders and adjustments.

Other duties, including but not limited to general support to A/P activities, as assigned.

 

Budget Preparation:

Prepares quarterly reports of budgets vs. actuals for review by departments as well as responding to requests from staff for other financial reports.

 

General:

Communicates with staff on all aspects of employee policies and procedures, regarding expense and credit card reports and mobile phone accounts.

 

Departmental Administration:

Participates in planning and implementation of MSF-USA’s finance department strategies, policies and procedures.

Participates in departmental meetings to share information, brainstorm solutions, and coordinate priorities.

Evaluates areas of efficiency and improvement.  Makes recommendations to improve financial and accounting operations based on observation and working with MSF-USA personnel. 

Attends regularly scheduled HQ staff meetings, program updates and several annual office-wide debates to participate in information sharing across all departments, and stay informed on important MSF topics.

Other duties, including but not limited to disbursements and A/P activities, as assigned.

 

III.              Supervisory Responsibilities

 

None.

 

IV.              Fiscal Responsibility

None.

 

V.                 Extent of Public Contact

 

Primary finance department contact with investment advisors and credit card vendors. 

Works regularly with vendors to resolve billing issues, opening up/closing out accounts and other matters

Point of contact with government regulators in connection with Charitable Gift Annuity program.

 

VI.              Physical Demands

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions.  Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

VII.           Working Conditions, Travel and Environment

The duties of the job require regular attendance 5 days/week for a minimum of 35 hours.  Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.  Timely in attendance.

VIII.         Qualifications

 

Required:

 

  • Minimum 3-5 years directly relevant work experience required, plus a Bachelor’s degree in accounting or related area, or equivalent combination of training and experience. 
  • Strong accounting skills.
  •  Demonstrated knowledge of accounting and excel
  •  Demonstrated experience in business process analysis
  • Strong general computer literacy including but not limited to word processing, web usage, ability to learn new Windows-based programs and navigate new user interfaces to use vendor accounts online.
  • Ability to communicate with non-finance professionals about financial and accounting matters
  • Organized, detail-oriented, creative, problem solving, analytical individual with strong written and oral communication skills.
  • Ability to write a range of correspondence from formal business letters to internal memos to staff.
  • Ability to handle a large volume of work under pressure and with deadlines.
  • Excellent time management and organizational skills.
  • Keen attention to detail with ability to track multiple projects at the same time.
  • Ability to work independently and/or with a minimum of supervision.
  • Excellent judgment and diplomacy.

 

How to Apply

 

To apply, send cover letter and resume by Tuesday, September 6, 2016 to: employment.msfusa@newyork.msf.org, Attn.: Finance Assistant. Submissions without cover letter will not be reviewed.

 

Starting salary mid to high 40’s (commensurate with experience) for a 35-hour work week; additional hours and overtime sometimes required. Excellent benefits. Training opportunities and growth potential.

 

If applicant is not based in New York, please indicate in cover letter ability to relocate. Note that no relocation assistance can be provided.

 

No calls, please.

 

 

Deputy Medical Director

Department:                OCP – Medical Department

                                    Located within MSF-USA                                      

Reports to:                  Medical Director, Paris

                                    Executive Director, MSF-USA                         

Supervises:                  A team of specialized medical professionals (usually doctors)

Type:                           Full-time; Exempt

 

 

I.                    Purpose of the Job

 

Under the methodological and strategic supervision of OCP Medical Director and the administrative supervision of MSF-USA General Director, the NY Deputy Medical Director will contribute to OCP Medical Director’s group consisting of the Medical Director and two/three additional deputies, one/two in Paris and one in Sydney.  His/her main responsibilities will be to supervise the MSFUSA Medical Unit, a decentralized part of the OCP medical department.  This includes supervision of the individual members of the Medical Unit and oversight of the medical dossiers that the Medical Unit has been assigned responsibility for, ensuring that they remain in line with the orientations and activities of the rest of the medical department in Paris and a similar unit in Sydney.  For that, close collaboration with the respective Deputy Medical Directors will be paramount.  While this support is primarily to serve the medico-operational activities of OCP field projects, the entire MSF movement may benefit from the work of Medical Unit, particularly in those instances where it is strategically and appropriately advantageous for all. 

 

Current MSF-USA medical activities in support of operations include antimicrobial resistance/infectious disease, malaria/tropical medicine (including Ebola and neglected tropical diseases), and the medical editor.  In 2016, a medical writer will be added as a permanent position, and a cancer landscape analyst and medical quality specialist will be added on a temporary basis.

 

Currently, the MSFUSA deputy medical director is responsible for cholera and other enteric diseases (Hep. E) as well as for being the OCP telemedicine focal point.

 

 

II.                 Essential Functions and Responsibilities

 

Medical Support to Operations (75%)

 

Medical Unit Leader-MSFUSA

 

Under the methodological and strategic supervision of OCP Medical Director and the administrative supervision of MSF-USA General Director, sets up and organizes the Medical Unit and its composition of medical specialists that are needed to improve the quality of MSF operations:

  • Participates in the development of OCP’s 3-year strategic plans and the annual action plans for the medical dossiers and specialists in the NY Medical Unit that reflect the extant 3-year plan.
  • Facilitates, animates, and supervises the work of the individual members of the Medical Unit, insuring that expected goals and deadlines are achieved, while providing adequate resources and managing obstacles and challenges that may arise.  Insures that each member of the Medical Unit has an annual evaluation and receives constructive feedback on job performance and career pathway. 
  • Holds regular departmental meetings to coordinate activities and exchange information, to gather input for MT agenda, and to report to the team regarding MT and BOD decisions, and to provide ongoing support and problem resolution.
  • Resolves team problems requiring senior management intervention.
  • Collaborates with OCP Medical Director and deputies to establishes departmental policies, systems and procedures and ensure that they are followed.
  • Prepares and administers budget for US unit of OCP medical department.
  • Acts as a liaison between the Medical Unit staff/dossiers and other members of the medical department (where necessary) and the other departments within OCP, including Operations, Logistics, etc.
  • Participates in ongoing discussions and decisions about the allocation of medical dossiers within OCP, building capacity where strategically necessary or advantageous, while reassigning or eliminating dossiers that are no longer appropriate for the Medical Unit or for the medical department as a whole. 
  • Works closely with MSF-US medical editor and medical writer (and directors of Medical and Operations) at defining an annual medical publishing plan based on the strategic orientations prioritized for the year so as to capitalize and circulate MSF medical information.
  • Oversees and facilitates work of short term consultants tasked with developing a dossier and achieving pre-defined deliverables on a specific medical topic from which detailed proposals for inclusion into the medico-operational array of activities or modes of functioning.
  • Provides, upon request or approval by the medical director direct support to field operations through short term field assignments.
  • Based on needs of OCP, the MSF movement, or MSFUSA including that of the Executive Director, acts as MSF representative in connection with US-based academic, governmental, or private medical institutions, strengthening our collaboration with them when strategically appropriate.
  • If possible, assume the role of cholera referent for OCP

 

Deputy Medical Director

 

  • In collaboration with the other members of the medical department directorate,
    • Participate in the oversight of the entire medical department
    • plan content of and organize annual/biannual Medical and Coordinators’ Weeks
    • Assumes responsibility for assigned tasks or domains, as the designee of the medical director, such as telemedicine focal point, medical quality representative in international medical directors’ platform, OCP medical department antibiotic resistance group, etc.
    • Review annual medical activity reports from members of the medical department.
    • Assist in organizing local participation in bi-weekly medical department meetings (PIM)
    • Attend MaPs in Paris as necessary
  • Work in collaboration with other members of the OCP medical and operational departments, including Med-Ops directors’ meetings when planned.
  • Participate in the elaboration of operational research proposals in the medical domains relevant to the Medical Unit.  Review and revise OR proposals (concept notes) from the Medical Unit.  Participate in the 3-monthly arbitration of research projects proposed for Epicentre.
  • Replace, upon request the medical Director, particularly on questions regarding expatriate health.

 

MSF-USA Management Team (25%)

 

MSF-USA’s Management Team:  Under the supervision of MSF-USA General Director, participates in MSF-USA’s management and leadership (estimated 25%)

  • In close collaboration with the advocacy and the communication team, represents MSF in public speaking events, and thereby conveys MSF’s position and analysis of humanitarian and medical challenges the organization faces.
  • In close collaboration with the advocacy and the communication team, participates in reviewing MSF’s papers, articles, or speeches designated to the US public.
  • Participates in reviewing medical operational information processed by and for the Development department and, when necessary, by the Communications department.
  • Conducts medical briefings and debriefings of aid workers, as needed
  • May lead modules at training sessions organized by MSF-USA, including Associative, as needed.
  • Ensures regular information sharing within the office, particularly through the organization of the weekly program updates, BBLs and ad hoc meetings.
  • Takes responsibility for organizing medical operational updates at US Board meetings.
  • As a member of the Management Team, participates in developing collective decisions, and setting priorities for MSF-USA given resource constraints, approving internal policies and making collective recommendations to the Board of Directors, especially through the Annual Plan.
  • Participates in the elaboration of MSF-USA’s strategic annual plan and budget on medical and operational support.
  • Through the MSF-USA’s Management Team, directs communication with and integrates the activities of the Project Unit staff with other departments and their needs.

.

 

 

III.              Supervisory Responsibilities:

 

Manages medical professionals, usually doctors, with operational experience and specialized knowledge of particular medical dossiers.  Carries out supervisory responsibilities in accordance with MSF-USA's policies and applicable US and local laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

 

IV.              Fiscal Responsibility

 

Develops budgets for review and approval by the OCP Medical Director, the MSF-USA Executive Director and the Board of Directors.  Oversees the implementation, control and review of approved budgets in accordance with MSF’s policies and procedures.  Responsibilities include quarterly budget review and revision, reviewing and signing off on staff’s purchase orders, expense reports, credit card reports, timesheets, time-off requests, etc.

 

Participates in the elaboration and review of funding proposals and their respective budgets

 

 

V.                 Extent of Public Contact

 

Liaises with relevant medical professionals in the US, and in global working groups, as needed.  Serves from time to time as a spokesperson within the US and internationally presenting complex and/or sensitive subjects to the media, policy makers, other NGO’s, the medical community and/or the general public regarding.  Within the MSF movement, the Deputy Medical Director interacts with all levels of staff, field volunteers and Board to strategize, plan, and coordinate, as well as to stay abreast of MSF issues and to research topics.

 

 

VI.              Physical Demands

 

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions.  Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

 

To travel to the field (usually in the developing world), the employee must attest to physical fitness to endure physically difficult, high stress situations which may include the necessity to walk long distances, carry a backpack or other equipment of up to 50 pounds, to ride long distances over very poor road conditions, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

VII.           Working Conditions, Travel and Environment

 

The duties of the job require regular attendance 5 days/week for a minimum of 35 hours.  Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.

 

Must be able to travel as required (minimum 30%) for standard domestic and international business travel as well as to MSF field projects in the developing world.  While performing the duties of this job in the field, the employee may be exposed to precarious settings under high security and/or very basic living conditions and outside weather conditions, as well as to infectious diseases.

 

 

VIII.         Qualifications

                                                                                               

  • Medical doctor with extensive medical experience with MSF, including:
    • Minimum of 2 years in position of Head of Mission or Medical coordination, or at least two years when combined with experience as medical team leader, emergency desk, and/or desk/cell doctor.
    • Exposure to a wide variety of medical programs;
    • Experience in emergency contexts strongly preferred.
    • Genuine commitment to MSF's humanitarian principles
    • US medical system experience or licensure to practice medicine in the US strongly preferred.

·         Excellent oral and written English; solid comprehension of oral and written French and ability to speak and write French. Other languages an asset.

·         Demonstrated leadership and management skills.

  • Demonstrated ability to coordinate projects with a wide variety of participants, and to facilitate dialogue and share information among all concerned parties.
  • Ability to synthesize and analyze medical data so as to recommend improvements to field practice and draft implementation plans for adopting changes
  • Ability to write reports, medical protocols, and scientific articles for internal and external audiences

·         Ability and experience making effective public presentations and speeches to a variety of technical and non-technical audiences including senior government officials, NGOs and academics.

·         Ability to travel extensively within the United States and to Europe and/or to serve in the field for several weeks at a time.

·         Residence in or willingness to relocate to the NY metro area.

 

How to Apply

 

To apply, send letter of interest/cover letter and resume to: employment.msfusa@newyork.msf.org, ATTN: Deputy Medical Director before September 1st, 2016. Any applications submitted without letter of interest/cover letter will not be considered.

 

Salary - Low 160s to 170s. Comprehensive benefits provided. Generous paid time off. A friendly, supportive environment with growth potential.

 

No calls please.

 

Digital Marketing Associate, Temporary

Department: Development

Reports to: Digital Marketing Manager, Web and Email

Type of position: Temporary, Full-Time

Duration: July 15, 2016–December 31, 2016 (full-time)

I. Purpose of the Job

A passionate and creative thinker who, under the guidance of the Digital Marketing Manager for Web and Email, makes MSF-USA's digital campaigns happen. On any given day this position may be designing emails destined for hundreds of thousands of inboxes, building a landing page seen around the world, or identifying trends to help us grow our digital program.

II. Job Functions and Responsibilities

  • Builds emails in our in-house blast email system
  • Manages the calendar for email communications
  • Designs email assets as necessary, including photo imagery
  • Strategizes with the team on audience segmentation and constructs those groups
  • Find trends in email reports to inform future decisions
  • Creates landing pages within our Drupal CMS and Shorthand
  • Optimizes our Google Analytics account and produces reports
  • Identifies powerful, response-driving photo imagery
  • Develops a mastery of the digital program’s files and record keeping

Required Skills:

  • Excellent organizational skills, accuracy and attention to detail
  • Responsible, driven, and able to work independently with guidance from staff members
  • Knowledge of HTML and CSS
  • Experience in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
  • Experience working in databases and CRMs, preferably Microsoft Dynamics CRM
  • Experience working with blast email systems, preferably ClickDimensions or similar
  • Strong Google Analytics skills
  • Obsessive attention to detail, especially in proofreading
  • Fantastic communications skills, both written and oral
  • Landing page, email, and UI experience
  • A passion for MSF and the work we do

To apply: Please submit cover letter and resume to: Employment.msfusa@newyork.msf.org, Subject: Digital Marketing Associate, Temporary.

Mid $50s–high $50s, salary commensurate with experience. Great benefits. A friendly, supportive environment with growth potential.

Application Deadline: August 25, 2016

Field HR Placement Officer (OCA)

Department:                      Field Human Resources

Type:                                     Full-time; Exempt

 

 

I.                    Purpose of the Job:

 

The HRO manages all aspects of placement of all US field staff within Operational Center Amsterdam (OCA), oversees the preparation and departure of field staff including briefing and debriefing on general HR and specific project or security topics, and analyzes the effectiveness of placements.  He/she manages disciplinary and management issues pertaining to US field staff according to MSF-USA’s and the relevant OC’s handling procedures. He/she plans for ongoing needs, identifying, proposing and supporting the development of field staff whom MSF feels are appropriate for future organizational roles in the field or HQ and participates in the annual planning process with their assigned partner(s).

 

The HRO also assists with recruitment, including making public presentations and facilitating and observing modules for the Info Days; He/she participates in the final review, evaluation and selection of candidates after the 3-day program.  He/she also facilitates modules at internal MSF trainings, where appropriate, and may manage special projects, designed to improve the quality of activities and services within the FHR Department, or to implement international FHR directives.

 

 

II.                  Essential Functions and Responsibilities:

 

Placement and Management of OCA Field Workers (70%)

 

Manages the coordination of placement activities for all profiles of MSF USA field staff working with OCA, recommending candidates to fill identified field needs.

 

After placement to a specific field assignment, ensures that work permits, travel, lodging, vaccinations, and US and OC briefings are arranged. Conducts FHR briefing for departing field workers.

 

Confers with fellow Placement Officers and Recruitment Officers to review field openings and available pool of aid workers for most effective matching of US resources to field needs.

 

Works closely with field management teams and Cells to resolve difficult employee issues as they arise during an assignment. Develops action plan in consultation with operational and pool managers.  Provides advice regarding legal issues, and ensures appropriate documentation and follow-up and communicates decisions to field workers.

 

When matters that are of particular concern under US Labor Law arise, such as harassment, works with FHR Director, legal counsel and OC partners to ensure all appropriate steps are taken to promptly investigate and remediate the problems.  Ensures that all steps taken are documented thoroughly, and that aid worker(s) are aware of steps taken.

 

Maintains contact with aid workers in the field to offer support and encouragement.  During crises in the field, may be called upon to stay in close contact with the families of aid workers.

 

Reviews assignment evaluations and conducts a general HR debriefing for returning aid workers.

 

Provides career advice, feedback and coaching to active field workers based on performance evaluations.

 

Monitors the schedule of training opportunities in OCA and facilitates access to both internal and external training opportunities for field workers.

 

Maintains regular contact with field staff between field assignments to promote retention and determine availability.

 

OCA Liaison (10%)

 

Meets with the HR Department staff and/or Cell Officers, as necessary to facilitate partnership.  This may include travel to Paris.

 

Maintains contact with colleagues in OCA to keep abreast of current and updated HR policies and procedures.

 

Monitors and reports on the quantity and quality of field placements and the effectiveness and nature of the placement relationship partnership in meeting field needs and makes recommendations to Director to further develop the relationship.

 

May contribute to developing HR initiatives.

 

Recruitment (10%)

 

Makes public presentations regarding the organization and opportunities to work in the field during information sessions and at outreach events.

 

Confers with assigned partners and US Recruitment Officers to determine relevant profiles to recruit within the US market.

 

Facilitates and observes modules for the Info Days to aid in the selection process, and to increase knowledge of future active pool members.

 

Meets with full team post-Info Days to finalize selection of recruits.

 

 

 

 

Department and MSF USA Planning & Coordination (10%)

 

Contributes to creation of departmental Annual Plan, adding own specialized knowledge based on management of specific partnerships.

 

Manages special projects, as assigned, designed to improve the quality of activities and services within the Field HR Department, or to implement international Field HR directives.

 

Attends weekly team meetings to coordinate activities, and systems, to review results and to strategize, and collaborate on decisions to maximize departmental efficiency and effectiveness.

                               

Attends regularly scheduled staff meetings and several annual office-wide debates to participate in information sharing across all departments, and stay informed on important MSF topics so as to be able to contribute to the organization’s ongoing development. Recommends BBL presentations to full staff when appropriate.

 

Shares emergency contact duties with all FHR HRO colleagues.

 

May be called on for ad hoc replacement for other HROs (placement and recruitment).

 

Field Assignments

 

May take on occasional field assignments (up to 12 weeks per year) to respond to urgent field needs as well as to support recruitment and/or training related activities in the field.

 

III.                Supervisory Responsibilities:

 

Does not directly supervise any staff, but does give assignments to and coordinates work with an Associate, an Assistant and several office volunteers.

 

Hires field personnel for inclusion in an active field worker pool in collaboration with US team, and makes recommendations for placement in specific field positions and for ongoing career development.  Provides feedback and coaching to active field workers based on performance evaluations.

 

Is required to address complaints and assist in resolving field management problems, ensuring appropriate steps are taken when investigations are required.  Is also responsible for following up on disciplinary measures communicating decisions to employee such as suspension, exclusion from the pool.

 

IV.                Fiscal Responsibility

 

Selects field employees into active pool with Field HR colleagues.  Makes specific placement, hiring and employment decisions on own and within complex matrixed decision-making structures. Directs Field HR administrative staff to make all departure arrangements and expenditures for own field placements.  Calculates field salaries and confirms automatic salary increases.

 

V.                  Extent of Public Contact

 

Regularly represents the MSF movement and the experience of working in the field to aid worker candidates, via presentations, training seminars and job interviews.

 

VI.                Physical Demands

 

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions.  Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

 

To travel to the field (usually in the developing world), the employee must attest to physical fitness to endure physically difficult, high stress situations which may include the necessity to walk long distances, carry a backpack or other equipment of up to 50 pounds, to ride long distances over very poor road conditions, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

VII.              Working Conditions, Travel and Environment

 

The duties of the job require regular attendance 5 days/week for a minimum of 35 hours.  Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.

 

Must be able to travel as required for standard domestic and international business travel as well as to MSF field projects.  While performing the duties of this job in the field, the employee may be exposed to precarious settings under high security and/or very basic living conditions and outside weather conditions.

 

VIII.            Qualifications:

 

Required

·         Minimum 2 years of MSF field experience; MSF Coordination experience

·         Good command of both English and French

·         Demonstrated interest and prior experience with HR policies and strategy

·         Demonstrated experience and ability managing staff and coaching employees

·         Good knowledge and understanding of MSF, including knowledge of structure and functioning of OCA and placement process

·         Ability to effectively present information to small and large groups of potential field workers and trainees

·         Excellent written and oral communications skills in English

·         Superior interpersonal skills

·         Excellent judgment and diplomacy

·         Strong general computer literacy, including word processing and reporting capabilities using database software and Excel, and the ability to search the internet for research purposes and to learn new Windows-based programs

·         Ability to handle a large volume of work and to work under a great deal of pressure

·         Genuine interest in and commitment to the humanitarian principles of MSF

 

Preferred

·         (Para-)medical profile and field medical experience

·         Previous experience with MSF OCA

·         Good knowledge of US context, including legal issues pertaining to HR, an advantage

·         Professional qualifications in Human Resource Management

 

How to Apply

 

To apply, send letter of interest/cover letter and resume to: employment.msfusa@newyork.msf.org, ATTN: Field HR Placement Officer before August 28th, 2016, midnight. Any applications submitted without letter of interest/cover letter will not be considered.

 

Salary - Low to High 80s. Comprehensive benefits provided. Generous paid time off. A friendly, supportive environment with growth potential.

 

No calls please.

FT Seasonal Donor Services Representative (September – February)

The NY office of MSF-USA is seeking a full time Seasonal Donor Services Representative to respond to donor inquiries, and provide the highest quality service in response to donor calls and correspondence during our busiest time of year.

Position responsibilities:

  • Answers prospective and current donor questions on the telephone, online chat, and by e-mail regarding MSF activities and programs, contribution options and guidelines.
  • Assists donors with donations and receipting and with issues that cannot be handled by MSF’s inbound call center.
  • Regularly reviews and updates the donor database with relevant donor codes and notes.
  • Provides administrative support for major gifts and foundations and corporations fundraising units.
  • Provides input on the development of donor service communications materials including letters, email, and telephone scripts.
  • Provides support for donor account data hygiene projects.

 

Qualifications:

  • Minimum two-year administrative experience, preferably in a customer service and/or non-profit environment, plus B.A., or equivalent combination of education and experience.
  • Strong interpersonal and written and oral communications skills.
  • Proven administrative skills including keen attention to detail with ability to track multiple projects at one time.
  • Strong computer literacy, including ability to use word processing, spreadsheet and database software, to search the internet for research purposes and to learn new Windows-based programs.
  • Prior experience with Revolution Online, Raisers Edge or other donor database a plus.
  • Residence in or willingness to relocate to NYC metro area (no relocation package provided).
  • US work authorization.

To Apply:

Send cover letter and resume to:  employment.msfusa@newyork.msf.org, Attn.:  FT Seasonal Donor Services Representative Search. Any applications submitted without letter of interest/cover letter will not be considered.

Rate of pay:  $15 - $18 / per hour, commensurate with experience, for a 35-hour work week.  Opportunity for additional work hours, especially during the height of the busy year-end season.   Hours 35-40 pay at same base rate; hours worked over 40 pay at time and a half.  No benefits.

Candidates are encouraged to apply by September 9, 2016.

Major Gifts Assistant

The NY office of Doctors Without Borders/Medecins Sans Frontieres (MSF) is seeking a dynamic, organized and mission-driven individual for the role of Major Gifts Assistant.  The role covers many aspects of fundraising including: working with Major Gifts Officers preparing materials prior to donor meetings, gathering of updates from the fields to disseminate to supporters, drafting of personalized thank you notes, assisting with donor events, and working closely with interns/volunteers on various projects.  The ideal candidate will be personable, have experience navigating fundraising systems, and -of utmost importance – possess a very keen eye to detail.   S/he will be able to understand and value the importance of the job as it applies to the cultivation of Major Donors and MSF’s mission in general.

 

Department:                Development

Type:                           Non-Exempt, Full-time; Regular

 

I.                    Purpose of the Job:

 

To provide administrative support for the Major Gifts team, including file maintenance, preparation of briefing packets, scheduling of donor meetings, travel arrangements, gift processing, and all other designated administrative functions which support the functioning of the Major Gifts team.

 

II.                 Essential Functions and Responsibilities:

 

Donor Data Coordination

  • Assists in maintaining Major Gifts filing systems.  This includes all electronic and hard copy files. Works with Major Gifts team to identify opportunities for improvements in both systems.
  • Maintains and updates Program Files with latest reports, press releases, field updates and other news from our programs
  • Assists with mailings to major donors.  This may include, but is not limited to, donor thank you notes, renewals, appeals, cultivation mailings, and events
  • Maintains systems for assigning and tracking personalized thank-you’s to major donors.
  • Assists in data hygiene including, but not limited to updating addresses, emails, phones, and other pertinent contact information, salutations, interactions.
  • Assists in gift processing including recording donations in spreadsheet.
  • Produces monthly and quarterly statistics, revenue and other reports.
  • Ensures that all donor interactions are recorded appropriately in database.
  • Manages and maintains the Major Gifts Travel & Event schedule. Tracks progress and deadlines for all travel and event related activities to ensure team is able to meet goals
  • Writes scripts for donor thank you notes for volunteers.

 

Donor Cultivation

  • Assists in development of presentation materials for donor meetings.  Meets with MSF staff member attending meeting to ensure that materials are tailored to specific donor.
  • Assists in ensuring senior staff is meeting deadlines for next steps and tickler actions with donors, and that donor files are updated accordingly. 
  • Responsible for all event invitations including the printing and mailing/emailing of all invitations.  Acts as point person for all RSVPs. 
  • Schedules donor meetings on behalf of Major Gifts, Executive, and Board.
  • Identifies areas of special interest for individual donors and suggests appropriate specific cultivation pieces.
  • Assists in responding to prospective and current donor questions on the telephone, by email, and by mail regarding MSF activities and programs and any other major donor services queries in a timely and professional manner.
  • With approval from Major Gifts Officer, assists with MSF special events (i.e. public education events, lectures, etc.), especially when donors are in attendance.

 

Administrative

Manages and maintains the Major Gifts Travel & Event schedule. 

Ensures that adequate inventory is maintained of all major gifts and planned giving materials (cards, brochures, envelopes, etc.).

 

III.              Supervisory Responsibilities:

Does not directly supervise any staff, but does give assignments to and coordinates work with unpaid staff consisting of volunteers, interns and/or Work-Study students, to provide administrative support to the Major Gifts & Planned Giving unit, under supervision of the Associate.

 

IV.              Fiscal Responsibility

Contributes to the generation of revenue by supporting the Major Gifts Annual Plan, and in particular, by ensuring the integrity of donor data and contributing to research.  Reports regularly on major gifts revenue and coordinates tracking of pledges with Finance.  Is responsible for maintaining the privacy of donors’ personal and financial data.

 

V.                 Extent of Public Contact

Occasionally interacts with high-level contacts including Board of Directors, Board of Advisors, major donors.

 

VI.              Physical Demands

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

VII.     Working Conditions, Travel and Environment

The duties of the job require regular attendance 5 days/week for a minimum of 35 hours.  Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.

 

VIII.    Qualifications

  • Strong computer literacy, including ability to use Excel, Word, databases and internet research sites such as Google, Foundation Center and GuideStar.
  • Keen attention to detail, superior record-keeping skills and the ability to work with large amounts of data for extended periods of time.
  • Affinity for and facility with numbers.
  • Ability to work well under pressure and with deadlines.
  • Ability to work on multiple projects at one time.  Proven time management and organizational skills.
  • Ability to work with a minimum of supervision.
  • Ability to prioritize ongoing vs. immediate needs appropriately.
  • Typing minimum of 50 words per minute
  • Bachelor's degree (B. A.) from four-year college or university; plus two years related work experience or equivalent combination of education and experience.

 

Preferred

Prior experience in a non-profit work environment.

 

How to Apply:

Starting salary: high 40’s, plus excellent benefits and opportunities for professional growth and development.

For more information, please visit our website:  www.doctorswithoutborders.org

To apply, send cover letter and resume by September 9th, 2016 to:  employment.msfusa@newyork.msf.org, ATTN:  Major Gifts Assistant 

Applications for this position will be reviewed on a rolling basis prior to the final deadline.

If applicant is not based in New York, please indicate in cover letter ability to relocate.  Note that no relocation assistance can be provided.  Please note that MSF will not sponsor any visas for this position. No calls please.

 

Part Time Seasonal Donor Services Administrative Assistant (October – April)

The NY office of MSF-USA is seeking a part time seasonal Donor Services Administrative Assistant to manage the fulfillment of donor communications, and provide the highest quality service in correspondence during our busiest time of year.

Position responsibilities:

Provides administrative support for donor services as it relates to the marketing, major gifts and foundations and corporations fundraising units.

Qualifications:

  • Minimum two-year administrative experience, preferably in a customer service and/or non-profit environment, plus B.A., or equivalent combination of education and experience.
  • Strong interpersonal and written and oral communications skills.
  • Proven administrative skills including keen attention to detail with ability to track multiple projects at one time.
  • Strong computer literacy, including ability to use word processing, spreadsheet and database software, to search the internet for research purposes and to learn new Windows-based programs.
  • Prior experience with Revolution Online, Raisers Edge or other donor database a plus.
  • Residence in or willingness to relocate to NYC metro area (no relocation package provided).
  • US work authorization.

To Apply:

Send cover letter and resume to:  employment.msfusa@newyork.msf.org, Attn.:  Part Time Seasonal Donor Services Administrative Assistant Search. Any applications submitted without letter of interest/cover letter will not be considered.

Rate of pay:  $15 - $18 / per hour, commensurate with experience, for a 20-hour work week: 5 days a week, mornings or afternoons. Opportunity for additional work hours, especially during the height of the busy year-end season.   Hours 35-40 pay at same base rate; hours worked over 40 pay at time and a half.  No benefits.

Candidates are encouraged to apply by September 9, 2016.