The following office-based positions are currently available at Doctors Without Borders/Médecins Sans Frontières (MSF).

Exhibition Logistics Manager – Forced From Home

Department:                      Communications

Type:                                     Full-time; Regular; Exempt

Reports to:                         Exhibition Manager - Forced From Home

Supervises:                         Operations, Site and Supply Coordinators   

I.                    Purpose of the Job

Under the direction of the Forced From Home Exhibition Manager, the Exhibition Logistics Manager collaborates in the development of and is responsible for implementation of key physical and logistical components of MSF-USA’s Forced From Home by performing the following duties:

II.            Essential Functions and Responsibilities

The Exhibition Logistics Manager will play a pivotal role in the logistics, maintenance, and staffing of Forced From Home.  Specifically, this position is responsible for the permits, installation, maintenance, operation, safety and breakdown of Forced From Home, as well as its storage on the East Coast and transportation to and from six cities of the Inter-mountain and West Coasts.  The Forced From Home Exhibition Logistics Manager reports to the Forced From Home Exhibition Manager and works in close collaboration with the Forced From Home Exhibition Administration Manager.

On-Site Logistics (60%)

  • Responsible for all physical and logistical aspects of Forced From Home during it’s 2017 from end of August to mid-November including setting the overall operational schedule, development and management of the tour.
     
  • Acts as key liaison with local authorities (Police and Parks Departments etc.) as well as vendors (security, barriers, portable toilets, waste services etc.) to ensure smooth functioning at each site.
     
  •  Coordinates with municipalities on event permitting and logistics to assure all event operations are in line with local laws and regulations.
     
  • Directly manages key vendors in the construction and fabrication of the exhibition materials, ensuring that key milestone deliverables are met, materials are built to specification and within prescribed budget.
     
  •  Oversees maintenance and core utilities, troubleshoots problems and ensures overall safety of the exhibition at each site.
     
  • Collaborates closely with the Forced From Home Exhibition Manager and Exhibition Administration Manager for managing the flow of groups of visitors in the exhibition.
     
  •  Manages overall management of the logistics team (coordinators and volunteers); delegation of tasks, setting and maintaining timelines and procedures.
     
  • Troubleshoots complex technical problems and reports to wider team on resolutions.
     
  • Develops and manages the implementation of contingency planning measures to mitigate identified logistical delivery risks to the project.
     
  • Works with other managers to maintain and upgrade physical content of exhibition.
     
  •  Implements and augments the Security Plan as established by the Exhibition Manager in conjunction with the individual locations.  Responsible for managing security staff and all related contacts.

Travel & Freight Management (30%)

  • Ensures timely and appropriate storage and transportation of publications and other exhibition support materials within and between exhibition locations.
     
  • Works with freight provider to organize movement of exhibition materials to and from storage locations in NJ and New York City to all event setup locations.
     
  • Works with freight provider and other vendors to purchase or construct safe and effective ways for storing all exhibition materials during transit.

Other Responsibilities (10%)

  • Manages petty cash or credit cards for routine maintenance and emergency repairs of exhibition;
  • Assist with any logistical support needed for other Public Event activities being run alongside the Forced From Home Exhibition
     
  • Other duties as directed e.g. acting as a Guide or assisting with media queries dependent on the experience of the successful candidate

III.           Supervisory Responsibilities

Supervises logistics team (coordinators and volunteers), and external vendors to install, maintain, operate and dismantle the various elements of the exhibition site at each site, according to the operational schedule and agreed procedures.

IV.          Fiscal Responsibilities

Under the supervision of the Forced From Home Exhibition Manager, has budgetary and direct fiscal responsibility for all expenditure and financial commitments.

V.            Extent of Public Contact

Represents the MSF movement by interacting with: all levels of MSF-USA; officials from all levels of local authorities (Police and Parks Department, Mayor’s Office etc.); vendors in the freight, shipping and event services industries; members of the general public; and members of media and press outlets, where appropriate.

VI.          Physical Demands

While performing the duties of this job, the employee will be tasked with both administrative and physical work.

The administrative tasks of the office-based planning phase will require the employee to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

For the physical on-site components of the job, the employee must attest to physical fitness to endure physically difficult, high stress situations which may include the necessity to walk long distances, carry a backpack or other equipment of up to 75 pounds. In particular, this role will play a key part in the set-up and break-down of a large and complex exhibition which includes barriers and multiple external structures such as tents and displays most of which also include heavy and cumbersome items to be placed. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While training will be arranged where appropriate, certification as a first-responder and/or fork-lift operations would be desirable.

VII.         Working Conditions, Travel, and Environment

The duties of the job require both office work and event operation work, both of which operate on unique schedules:

Office work, which will take place in August, requires regular attendance 5 days/week for a minimum of 35 hours.  Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.

Event Operation work, which will extend from the end of end August until mid-until mid-November, will require attendance 6 days/week for an average of between 60 and 70 hours per week. Daily hours are approximately 7:30am to 6:30pm and may extend in the evening to help on special events, as required. The job will also require a large amount of domestic travel.  For event operation work, candidate will be housed and need to work from host cities during exhibition tour (end August to mid-November). 

For the handover transition, there is a possibility to work remotely in December. If selected for interview, we will discuss the schedule further.

VIII.        Qualifications

  • Major event experience required, MSF experience preferred
     
  • Strong interpersonal and written and oral communications skills, including the ability to effectively present information to partners.
     
  • Experience in creating and maintaining systems to organize and track multiple projects and locations at the same time.
     
  • Strong computer literacy, including ability to use word-processing, presentation, spreadsheet and database software, and to search the internet for research purposes.
     
  • Ability to prioritize and to work under pressure
     
  • Familiarity and/or experience with the humanitarian work of MSF

How to Apply

To apply, send letter of interest/cover letter and resume to: employment.msfusa@newyork.msf.org, ATTN: Exhibition Logistics Manager before May 29th, 2017. Any applications submitted without letter of interest/cover letter will not be considered.

Applications will be accepted and reviewed on a rolling basis.

Salary - Low to High 70s (USD). Comprehensive benefits provided. Generous paid time off. A friendly, supportive environment.

No calls please.

Field HR Associate

Department:                      Field Human Resources

Supervises:                         Two Field HR Assistants, an intern, and volunteers as necessary

Type:                                     Full-time; Exempt

 

I.                    Purpose of the Job:

Manages and conducts administrative functions of the Field HR Department to support the departure and return of field staff assigned to MSF-France (OCP) and MSF-Switzerland (OCG).

Supervises the Field HR Assistant, the Field HR Recruitment Assistant, and the Field HR Intern.

Acts as a focal point for the HR Information System (HRIS).

 

II.                  Essential Functions and Responsibilities:

 

Management of Placement Administration  (60%)

After placement to a specific field assignment, arranges for travel, lodging and vaccinations for assigned pool of US field staff, in a prompt and timely manner. Supervises same for field staff assigned to Field HR Assistant.

Verifies the validity of passports and other travel documents. Supervises the procurement of work permits and/or visas for departing US field staff.

Supervises, negotiates, and/or guides Field HR Assistants in conducting negotiations with embassies to facilitate the visa process, as necessary.

Ensures that information sources regarding international visas are centralized and accessible to entire department, and that they are updated promptly as changes occur.

Liaises between Operational Centers (OC), Human Resource Officers (HRO) and expat to confirm briefing dates, departure dates, briefing locations/appointments, and date needed in the field. Arranges travels accordingly.

Inputs passport information, emergency contact information, and personal details into the database(s). Updates information as required before/during/after field assignments.

Conducts administrative portion of volunteer briefings and debriefings for assigned pool of departing and returning US-employed field staff covering expenses submitted for reimbursement, emergency contact information, distribution of mission orders, directions upon arrival to Operational Center, ticket information.

Schedules briefings and debriefings between field workers and office staff including FHR, HR, Communications, Association, Programs, Development, PSCU and any necessary phone briefings with the OCs.

Books travel directly to OCP & OCG project countries as necessary and confirms security information, contact information upon arrival, instructions for arrival, and validity of airlines with appropriate administrator in Paris and Geneva.

Distributes MSF t-shirts, ID, and other items as required for US-contracted staff bypassing Paris or Geneva enroute to the field.

In collaboration with the OCs and/or field projects, makes travel arrangements and books accommodations for returning field staff. Arranges debriefings in the New York Office.

Works with the HROs and other relevant personnel to keep e-mail templates, policies, procedures and documentation up to date. Recommends and makes improvements to same. 

Confirms assignment start and end dates for US-contracted staff, forwards work orders for Deputy Director’s approval, and updates the database. Ensures the start/end date discrepancies are followed up between the HRO and OC.

Forwards mail for field staff who have recently returned from or are still in the field.

Communicates with MSF-USA office staff regarding departures and returns of fieldworkers, and communicates about Brown Bag Lunches (BBLs).

Books travel, when needed, for all Field Management Training facilitators traveling to projects, and liaises with desk and field to confirm coordination of travel.

Other duties, as assigned.

 

 Administrative/Management (35%)

Centralizes and updates specific HR administrative procedures.

Hires, manages and evaluates Field HR Assistants, office volunteers and interns for administrative tasks within the Field HR Department.

Delegates tasks, consults with and guides staff to achieve goals. Provides ongoing feedback to staff.

Sets clear, attainable objectives for staff and evaluates performance in accordance with established MSF procedures. Assesses staff training and development needs in consideration of department requirements and their professional development and career objectives. Works with staff to establish development pathways, providing guidance and recommendations as appropriate.

Manages filing systems and archives, making improvements and ensuring privacy of personnel records.  Ensures that all Field HR staff are aware of filing systems and supervises maintenance.

Supervision of department use of HRIS and works to ensure integrity of data. Compiles statistics and extracts data through reporting tools, as necessary.

Oversees the annual mailing of holiday packages to US-contracted field staff including the recruitment and management of volunteer staff to organize project, procure donations, assemble and mail the packages.

Supervises and/or guides staff in organizing all administrative aspects of the Information Days and recruitment process

Maintains stock of books and departmental stationary supplies, requesting orders when necessary.

Coordinates cross-training of FHR Assistants to ensure continuity of coverage within departmental administration.

Maintains stock of MSF field t-shirts, MSF guide books, and similar items, requesting orders when necessary.

Provides regular feedback to the Deputy Director of Field HR on an ongoing basis regarding administrative and relevant field-related items.

 

Interdepartmental Coordination  (5%)

Attends regularly scheduled staff meetings and participates in information sharing across all departments, to stay informed on relevant MSF topics to be able to contribute to the organization’s ongoing development.

Participates in cross-departmental teams and committees as needed, specifically to represent the needs of the Field HR department.

Acts as liaison between Field HR and Domestic HR to coordinate administrative processes related to US-contracted field staff departures.

Act as a liaison between Field HR and Finance to facilitate the reconciliation of flight bookings, hotel reservations, petty cash, etc., and monitor the processing and reimbursement of expense reports.

Act as the travel focal point in Travel Committee meetings, soliciting feedback, preparing documentation and overseeing the implementation of the travel policy and related items, in close collaboration with the Deputy Director of Field HR, and the Director of Internal Operations.

III.                Supervisory Responsibilities:

Manages two full-time assistants, one intern and a fluctuating pool of volunteers. Under the guidance of the Deputy Director of Field HR, carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising and managing performance; addressing complaints and resolving problems.

 

IV.                Fiscal Responsibility

Manages Petty Cash for the Field HR Department.

Manage the reconciliation of flight bookings, hotel reservations, and credit card expenses.

Acts as liaison with national travel clinics that are contracted to provide immunizations for departing field staff.  Compiles authorization forms and submits to Finance along with monthly invoices.

Confirms credit card expenditures when utilized by other members of the department.

Verifies expenditures and processes reimbursements for international staff expenses.

V.                  Extent of Public Contact

Regularly greets field staff and assists them throughout their departure and return from the field.  Manages hotel, travel, and medical vendors, and supervises relationships with embassies, consulates, etc. to obtain visas and other required documentation, as needed. 

Supervises Recruitment Assistant’s interaction with applicants and assists with Information Days planning and presentation.

VI.                Physical Demands

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions.  Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

VII.              Working Conditions, Travel and Environment

The duties of the job require regular attendance 5 days/week for a minimum of 35 hours.  Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.  Must be able to travel as required for standard domestic and international business travel.

VIII.            Qualifications:

Required:

·         Minimum three years directly related experience plus Bachelor's degree or equivalent combination of education and experience

·         Keen attention to detail with ability to track multiple projects at one time.

·         Ability to prioritize ongoing vs. immediate needs appropriately

·         Demonstrated supervisory skills and experience

·         Strong interpersonal and written and oral communications skills

·         Strong computer literacy, including ability to use word processing and spreadsheet and HR database software and to search the internet for research purposes.

·         Ability to handle a large volume of work

·         Outstanding proven time management and organizational skills

·         Ability to work with a minimum of supervision

·         Excellent judgment and diplomacy

·         Genuine interest in and commitment to the humanitarian principles of MSF.

·         Ability to write routine business correspondence, and internal memos.

Preferred

·         Fluent French

·         Experience making travel arrangements including visas

·         Experience working in the field with MSF or a similar humanitarian organization

How to Apply

To apply, send letter of interest/cover letter and resume to: employment.msfusa@newyork.msf.org, ATTN: Field HR Associate before June 16th, 2017. Any applications submitted without letter of interest/cover letter will not be considered.

Salary – Mid 50’s to low 60’s. Comprehensive benefits provided. Generous paid time off. A friendly, supportive environment with growth potential.

Please note that MSF will not sponsor any visas for this position and relocation assistance cannot be provided.

No calls please.

Infection Control Specialist

Department: Medical Unit

Type:  Full-time, Exempt

Reports to: Deputy Medical Director

Supervises: N/A

I.        Introduction:

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international non-profit humanitarian organization whose mission is to provide aid to people threatened by violence, neglect, or catastrophe, primarily due to armed conflict, epidemics, malnutrition, exclusion from health care, or natural disasters. We provide independent, impartial assistance to those most in need and we also speak out publicly to bring attention to neglected crises, challenge inadequacies or abuse of the aid system, and advocate for improved medical treatments and protocols.  MSF currently operates activities in 35 countries with a wide spectrum of programs. The Medical Project Unit in MSF New York is part of the Medical Department of Operational Center – Paris (OCP) and provides technical support for: Tropical Medicine, Infectious Diseases (including antimicrobial resistance (AMR), medical quality, and medical article writing and publication.

II.      Purpose of the Job:

MSF and in particular OCP, is committed to providing hospital-based secondary and tertiary care to those ill and injured across the range of the organization’s mission contexts.  Surgical programs are a major component of our hospital activity, and MSF OCP leads the MSF movement in the number of surgical acts performed annually.  In our projects in Africa, the Middle East, and the Caribbean, MSF perform life- and function-saving surgery for war- and accident-trauma, including those with open and closed fractures, full-thickness burns, and thoraco-abdominal injuries.

Infections of soft-tissue, bone, and bloodstream acquired either prior to hospitalization or in-hospital are a major challenge to the successful outcome for these patients, particularly considering the global problem of anti-microbial resistance. Indeed, as microbiologic and epidemiologic data accrues for MSF and others, it is increasingly clear that drug resistant bacterial infections pose as much a threat in resource-poor settings as they do in more affluent societies.  In recognition, MSF has made antibiotic resistance (ABR) a focus of operations, policy, and advocacy.  The MSF OCP medical department has created a multi-disciplinary team to address ABR in its operations, including an infectious disease specialist and a microbiologist.  In 2015, MSF OCP finalized its ABR roadmap (a model for MSF as a whole) which focuses on 3 pillars: antibiotic stewardship, infection control, and the microbiologic identification of the etiology and drug-resistance patterns of the principle life-threatening infections encountered in our patient populations.  In 2017, the ABR team will be based primarily in New York and an Infection Control Specialist (this role) will be added to provide expert support.

III.    Essential Functions and Responsibilities

  • Within the ABR OCP roadmap goals, the infection control specialist will establish a framework for the policies and procedures of hospital-based infection prevention and control (IPC), focusing initially on hospital care.
  • The incumbent will be responsible for issues relating to IPC, including sterilization (quality of materials used by MSF, definition of standards, procedures and implementation) and the selection, procurement and use of material for it (hygiene and sterilization products, medical equipment)
  • In collaboration with other medical department referents: review and update current MSF OCP IPC policies and recommended practices, adapted to the context and specific activities of our hospital-based projects. This will include: minimum standards required of all hospital structures, which may include everything from ward layout, cohorting of patients, wound care practices, hand hygiene, barrier practices, hospital environment sources of pathogenic bacteria, etc. 
  • Mapping of IPC in our projects and evaluation of IPC needs
  • Make regular field visits to implement and evaluate performance of hospital infection control activities, sterilization and hygiene practices including working with hospital managers and Operations to evaluate isolation/contact precautions capacity in existing and planned hospital structures that have microbiology capacity for IPC of patients with MDR pathogens.
  • Work with surgeons, infectious disease specialist, the pharma team and others to develop standard case definition for hospital-acquired tissue infections. 
  • Work with the medical department ABR team to define the roles and responsibilities and training needs of personnel to establish, monitor, and reinforce basic infection control practices appropriate for all MSF OCP hospital structures as well as in specialized hospitals, contribute to the description and function of a multi-disciplinary hospital “ABR team” that coordinates and collaborates on microbiologic identification of antibiotic resistant organisms and antibiotic stewardship personnel to promote appropriate use of antibiotics.  In addition, contribute to training materials for infection and ABR control adapted to OCP hospital levels and activities.  
  •  Briefings and debriefings of expatriates going and coming from relevant missions
  • Respond to field queries about questions on hygiene sterilization, IPC including identification and control of hospital outbreaks of ABR.
  • Participation in the activities of the medical department:

Preparation of the annual plan,

Participation in training,

Support to the HR department for the validation of CVs, volunteer   placements in its area of ​​competence

  • Contribute to formulation of operational research questions relevant to IPC, including systematic review of nosocomial infections in resource-limited settings.
  • Collaborate with IPC-relevant partners, both within MSF including intersectionally and external to MSF regarding IPC in resource-limited settings (implementation, monitoring, evaluation).  In relationship with MSF-USA:
  • Collaborate with the different departments in the NY office (programs, communications, fundraising, field HR, Access Campaign)
  • Participate in different MSF-USA activities: general assembly, info days, roundtables and webinars.
  • Represent MSF at different conferences, meetings with academia and other NGOs.

VI.   Qualifications:

Required:

  • Medical Doctor, RB, BSN or advanced degree, with formal Infection Control training At least two years’ experience as an Infection Preventionist in an acute care setting or equivalent combination of education and experience.
  • Knowledge of infection prevention control practices and processes.
  • Previous work in or knowledge of the developing country context and understanding of its challenges
  • Ability to work as a team member and interact with broad spectrum of healthcare personnel.
  • Excellent written and verbal communication skills.
  • Strong computer and data entry skills, especially in Microsoft Word, PowerPoint, and Excel.
  •  Skilled in organizational behavior and group dynamics.
  • Independent, able to write clearly and succinctly, ready to collaborate as a team.
  • English language fluency required;
  • Ability to travel, spending up to 30-40% time in Paris operational center headquarters and field visits.

Preferred:

  • Experience working in the field with MSF or a similar humanitarian organization.
  • French and/or Arabic language fluency.
  • Certification in Infection Control or similar

To Apply:

Send letter of interest and CV to: Employment.msfusa@newyork.msf.org, Attn: Infection Control Specialist/Infection Preventionist by June 23, 2017.

Salary conditions:

  • Salary based on qualifications:
    • Nurse Profile: Mid 90’s to low 100’s USD/year gross
    • MD Profile: High 100’s to mid 110’s USD/year gross
  • Medical coverage taken in charge by MSF.
  • Administrative costs, procedures for your visa and the return ticket covered by MSF, if applicable.

Relocation support will be provided, if applicable.

To learn more, visit our Web site: www.doctorswithoutborders.org

 

No calls please.

Information Security Project Manager

Department: Systems

Type: Full-time; Exempt

WHO WE ARE: The Systems Department in the U.S. office of Doctors Without Borders/ Médecins Sans Frontières (MSF) acts like the organization's central nervous system, providing the vital information infrastructure to ensure the smooth functioning of all its operations. The Systems Department is responsible for building, configuring and maintaining the technical architecture, both physical and virtual, which ensures MSF can achieve the ambitions of its mission.

This position is a project-based opportunity to work under the umbrella of the overarching strategic initiative of the Systems Department: Making Systems Fundamentally Work (MSFW). The MSFW program of interrelated projects encompasses all strategic systems development which is required to deliver business value to the organization. Working within the MSFW program team requires above all agility, flexibility and a willingness to respond to the shifting priorities of a world-renowned emergency medical relief organization. 

From a staffing perspective, the MSFW program has been designed to scale up rapidly depending on the changing needs of the organization. Similarly, it will scale down quickly if it fails to deliver value or if MSF-USA's funding situation dramatically changes. Contracts for project-based employment within the MSFW program are generally six months in length and include all standard benefits of MSF-USA full-time employment. Contracts are often renewed if the skills of the position are required for subsequent phases of MSFW activity, but no guarantees for future employment are made beyond the six-month intervals of the MSFW employment contracts.

MSF-USA is an extremely diverse group of people working together towards MSF's common mission. We welcome candidates who bring a wide variety of backgrounds and experiences to their work at MSF-USA.

WHO YOU ARE:  For this position it is most important that you are:

  • Committed to meticulous oversight of project planning and execution
  • A seasoned professional in information security with experience establishing and implementing all aspects of a robust institutional cybersecurity program
  • Very familiar with information security management frameworks, such as International Standards Organization (ISO) 2700x, the IT Infrastructure Library (ITIL) and Control Objectives for Information and Related Technology (COBIT) frameworks

Purpose of the Job

The Information Security Project Manager ensures successful planning, initiation, execution and completion of projects within the MSFW program. Articulates value proposition of project to all stakeholders and ensures success by all appropriate means.

The Project Manager represents the MSFW initiative to the stakeholders, end-users, and management for all aspects of project management and performance requirements, including security architecture, technology, systems development, IT services, service management and project schedules for this enterprise-level project.

The Information Security (W4) project within the MSFW program aims to establish and implement comprehensive information security policies and procedures at MSF-USA. The Info-Sec Project Manager must research, develop, implement, test and review MSF-USA’s information security in order to protect MSF’s vital assets and prevent unauthorized access. The project manager is responsible for informing all MSF-USA staff about security measures, explaining potential threats, overseeing the secure development of software solutions, implementing security measures and monitoring networks.

Though no phase of the W4 project is scheduled to last more than six months, we anticipate the entire project will last three years and are looking for a project management expert to guide the project through its entire lifecycle.

Essential Functions and Responsibilities

Project Management (50%)

  • Build teams to address the project goals and objectives for multiple and/or enterprise level projects
  • Collaborate with stakeholders and end-users from requirements gathering through development of relevant systems architecture
  •  Align the project team to end-user needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project
  • Coordinate project schedules and activities with Iteration Manager and Business Analyst(s) responsible for IT operations
  • Provide guidance and motivation to project teams to successfully achieve project goals
  • Communicate project objectives in terms of overall strategic delivery of value to stakeholders
  • Serve as interface with end-users, vendors, stakeholders and project sponsor(s)
  • Devise creative solutions to critical end-user needs.
  • Obtain and summarize current project information and milestone status versus project performance baseline.
  • Manage development of project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPI's) or metrics.
  • Drive project/program tasks to completion in accordance with the project schedule.
  • Coordinate the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks.
  • Manage resource capacity and track resource time allocated to project(s).
  • Perform financial management and analysis of costs for projects including travel, training, resources allocation and other project related costs.
  • Manage change control processes for the project(s) and for overall project execution.
  • Ensure reviews are completed at the end of each phase of the project with the collaboration of all key projects stakeholders; present the results to the project team and management as appropriate.
  • Recognize potential problem areas against the plan and identify and implement alternative solutions.
  • Identify best cost solutions to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
  • Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required).
  • Participate in the exchange of ideas and information within and outside the department to ensure best practices are shared throughout the organization
  • Drive continuous improvement through trend reporting analysis and metrics management.

Design and Implementation of Robust Information Security Architecture (50%)

  • Assess and oversee all technology-related security and compliance issues for MSF-USA including information security, privacy, disaster recovery, and user access.
  • Define, create and maintain the documentation for certification and accreditation of information systems in accordance with regulatory requirements including PCI-DSS
  • Assess the impact of modifications to and technological advances within production environment information systems
  • Provide leadership for the integration of information security awareness into the MSF-USA culture, including designing and conducting security awareness trainings
  • Implement policy to prevent the unauthorized use, release, modification, or destruction of data across multiple environments
  • Set information security strategic direction for all technology platforms and business units
  • Oversee information security personnel and vendors who work with MSF-USA intellectual property and systems to ensure they adhere to security policies
  • Communicate information security strategies and processes to stakeholders, staff, and councils to increase productivity and/or to reduce risk
  • Provide leadership for perimeter protection technology and processes that include intrusion detection, incident handling, processing, and vulnerability assessments
  • Oversee security processes and ensure deliverables in the areas of administration, monitoring and auditing of internally and externally managed systems
  • Partner with outside consultants and vendors to accomplish security goals
  • Maintain an inventory of all regulatory and organizational technology compliance requirements
  • Report the levels of IT compliance risk and control effectiveness to key stakeholders such as MSF-USA Management Team, Systems Director, Technical Director, legal counsel, and internal/external auditors
  •  Coordinate audit-related tasks such as ensuring the readiness of IT managers for audit testing and facilitating the timely resolution of any audit findings
  • Provide oversight for IT disaster and business continuity planning

Supervisory Responsibilities

  • Project managers within the MSFW team may directly supervise full-time project staff who are committed resources for the PM's projects.
  • Supervision of volunteers, temporary staff, consultants and/or vendors may also be required depending on the project activities in flight.

Fiscal Responsibility

  • The project manager is accountable for the transparent and meticulously documented project-related budget and operational expense activities.
  • Project manager provides routine and ad hoc budget vs. actuals reports to management and stakeholders before, during and after each phase of project execution.

Extent of Public Contact

The Project Manager will have frequent contact with people outside the organization, including vendors, consultants, volunteers, donor advisory boards and members of the general public.

Physical Demands

This position requires remaining productive and focused within the context of a moderately noisy office with many interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications

  • Bachelor’s degree in a technical discipline or equivalent
  • Minimum three years Information Security experience or equivalent experience in Information Risk Management
  • Strong experience in Internet and network security products and platforms including intrusion detection/prevention, incident response and investigation, vulnerability assessments, data loss prevention and penetration testing
  • Understanding of regulations such as PCI, HIPAA, and data privacy laws
  • Experience with business continuity/disaster recovery planning and auditing
  • Strong leadership abilities, with the ability to develop and guide team members and external parties and work with minimal supervision
  • Experience working with legal, audit, and compliance staff
  • Experience developing and maintaining policies, procedures, standards and guidelines
  •  Proficiency in performing risk, business impact, control and vulnerability assessments, and in defining remediation strategies
  • Proven working experience in project management in the information technology sector
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Demonstrated commitment to continuous learning and system development

Preferred

  • Certified Information Systems Security Professional (CISSP) or Certified Information Security Auditor (CISA)
  • Active certification as a Project Management Professional ® (PMP)

To Apply:

To apply, send cover letter and resume to employment.msfusa@newyork.msf.org, ATTN:  Information Security Project Manager by June 9, 2017. Submissions without cover letter will not be reviewed.

Starting salary low to high 80’s (commensurate with experience). Excellent benefits. A friendly, supportive environment with growth potential.

No calls please.

Outreach and Volunteer Coordinator

Department:                      Communications

Type:                                     Full-time; Temporary; Exempt

Reports to:                         Exhibition Administration Manager, Forced From Home

Supervises:                         Local volunteers and on-site Office Staff

I.                    Purpose of the Job:

In collaboration with the Exhibition Manager and the Exhibition Administration Manager, the Outreach and Volunteer Coordinator of the Forced From Home travelling exhibition oversees the development of and responsibility for implementation of community outreach, volunteer recruitment and management elements of MSF-USA’s Forced From Home by performing the following duties:

II.                  Essential Functions and Responsibilities:

  • Community outreach and volunteer management to deliver the Forced From Home exhibition;
     
  • Research and cultivate relationships with relevant community groups (eg, academic, medical, faith-based, migrant/refugee support,
    community service, civic engagement) to create awareness of FFH exhibit and to encourage volunteer engagement;
     
  • Work with Forced From Home team to develop registration system that works for all audiences
     
  • Develop and manage database/registration and shift scheduling platforms for volunteers as well as planning and conducting on-site training and briefings
     
  • Manage system for tracking outreach and large groups
     
  • Development, implementation and management of school groups to optimize group times and flow at site, liaising with individual schools and teachers where necessary
     
  • Encourage interest and participation using direct outreach and marketing methods to local groups, institutions and organizations to increase attendance in each city

Human Resources Management

Strategy & Planning

  • In collaboration with the Exhibition Manager, assists in implementation of appropriate staff structure for all exhibition related activity
  • Develops the implementation of recruitment, onboarding and orientation processes related to the exhibition volunteers

Recruitment of Volunteers

  • Manages the recruitment of local volunteers, including the preparation of job descriptions, posting of advertisements, assessing and selecting candidates where appropriate and in collaboration with the project team
  • Provides support to exhibition staff in onboarding and orienting new personnel
  • Manages on-site volunteers and finds replacement staff as needed

Outreach & Volunteer Oversight

  • Develops and executes an outreach plan designed to reach targeted constituencies in six cities (medical, academic, schools, community groups, etc.) both to encourage visitor attendance, recruit volunteers by marketing the actual event
  • Collaborates to develop an appropriate volunteer and office staff management plan, taking on it’s implementation for the event
  • Act as a conduit between Outreach and Volunteers with regard to MSF’s core departments such as Communications and Development; passing on stories of interest and possible fundraising options
  • Forward interest received for other MSF activities e.g. enquiries regarding requests for MSF activity in cities not represented on the 2017 tour
  • the Forced From Home and queries a variety of departments such as Marketing and Development as well as externally through other MSF Operational Centers and Associations
  • Act as a conduit for queries relating to interest from locations not covered by the 2017 schedule

General Duties

  • Attends regularly scheduled departmental meetings to share information, brainstorm solutions, and coordinate priorities
  • Attends regularly scheduled staff meetings and several annual office-wide debates to participate in information sharing across all departments, and stay informed on important MSF topics to be able to contribute to the organization’s ongoing development
  • Through thorough project analysis, and in collaboration with project team, develops systems, processes, policies and procedures to facilitate efficient and effective management of the project and delivery of the event
  •  Provides strategic project support to the Exhibition Manager and Exhibition Administration Manager, as required

Supervisory Responsibilities

Manages volunteers of Forced From Home and manages on-site roster of Office Staff.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and re-training when needed; addressing complaints and resolving problems.

Extent of Public Contact

Regularly represents MSF to public events partners and groups (schools, outreach contacts, relevant municipal officials, authorities, and departments).  Within MSF-USA, interacts with all levels of staff.

Physical Demands

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office or tent with many interruptions.  Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

For the physical components of the job, due to the requirements for this role to assist in the set-up and break-down of the exhibition, the employee must attest to good physical fitness to endure physically difficult, high stress situations which may include the necessity to walk long distances, carry a backpack or other equipment of up to 75 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

III.                Working Conditions, Travel and Environment

The duties of the job require both office work and event operation work, both of which operate on unique schedules:

Office work, which will take place in August, requires regular attendance 5 days/week for a minimum of 35 hours.  Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.

Event Operation work, which will extend from the end of end August until mid-until mid-November, will require attendance 6 days/week for an average of between 60 and 70 hours per week. Daily hours are approximately 7:30am to 6:30pm and may extend in the evening to help on special events, as required. The job will also require a large amount of domestic travel.  For event operation work, candidate will be housed and need to work from host cities during exhibition tour (end August to mid-November). 

For the handover transition, there is a possibility to work remotely in December. If selected for interview, we will discuss the schedule further.

VIII.            Qualifications:

  • Event or related work experience plus Bachelor's degree; or equivalent combination of education and experience ideally in areas of public outreach and event marketing
     
  • Excellent interpersonal, written, and oral communication skills
     
  • Ability to meet deadlines and support staffing and attendance at high quality events
     
  • Ability to work independently, move projects from conceptual stages to launch, and handle multiple and often competing deadlines
     
  • Aptitude for objective and subjective evaluation of projects, and proposing improvements an ongoing basis
     
  • Strong computer literacy, particularly in Excel, database software, using the internet for research purposes, and PowerPoint
     
  • Proven ability to handle and prioritize a large volume of work
     
  • Proven time management and organizational skills; keen attention to detail with ability to prioritize and track multiple projects at one time
     
  • Genuine interest in, and commitment to, the humanitarian principles of MSF
     
  • Field experience considered a strong plus
     
  • Ability to travel domestically, as needed
     
  • Available for event staffing, as needed, on evenings and weekends

Preferred:

  • Knowledge and interest in volunteering and outreach programs ideally in the Inter-Mountain and West Coast
     
  • Demonstrated knowledge of international affairs and MSF field activities

How to Apply

To apply, send letter of interest/cover letter and resume to: employment.msfusa@newyork.msf.org, ATTN: Outreach and Volunteer Coordinator before May 29th, 2017. Any applications submitted without letter of interest/cover letter will not be considered.

Applications will be accepted and reviewed on a rolling basis.

Salary - Mid 50s to low 60s (USD). Comprehensive benefits provided. Generous paid time off. A friendly, supportive work environment.

No calls please.

Seasonal Fundraising Systems Assistant

Department: Development

Type of position: Temporary Full Time Non-Exempt for 7 months (June – January)

The NY office of MSF-USA is seeking a temporary full time Fundraising Systems Assistant to provide general support to the fundraising operations team during our busiest time of year. This position is expected to last through January 2018.

Position Responsibilities:

-          Data entry into Fundraising database including donations, data hygiene, merging accounts, adjustments, etc.

-          Assist with acknowledgement (donor gift receipt) processing; quality control of acknowledgement files using Excel

-          Data clean-up projects

-          Assist with sorting and processing incoming and outgoing mail

-          Print and mail donor letters

-          Create and/or maintain documentation of business processes

-          Filing

-          Other tasks as required

Skills Required:

-          Excellent keyboarding skills with the ability to produce high volume, high quality data.

-          Computer literate with strong word processing and spreadsheet skills (Excel a plus).

-          Familiarity with relational databases (any Fundraising CRM, MS Access).

-          Organized, self-motivated, and able to work under pressure in a fast-paced environment.

-          Keen attention to detail with ability to track multiple projects at one time.

-          Fundraising software experience, a strong plus.

-          Demonstrated interest in MSF mission.

The standard hours for this position is 35 hours per week. There may be opportunity for additional work hours, especially during the height of the busy year-end season which is during the Christmas Holiday Season through the end of January.

How to Apply:

To apply, send cover letter and resume by Friday, May 26th, 2017 to: employment.msfusa@newyork.msf.org, Attn.: Seasonal Fundraising Systems Assistant. Submissions without cover letter will not be reviewed.

Rate of pay:  $15 - $18 per hour (USD) commensurate with experience. A friendly, supportive environment.

No calls, please. EOE.

Systems Development Project Manager (CRM, Grants and Accounting)

Department: Systems

Type: Full-time; Exempt

WHO WE ARE: The Systems Department in the U.S. office of Doctors Without Borders/ Médecins Sans Frontières (MSF) acts like the organization's central nervous system, providing the vital information infrastructure to ensure the smooth functioning of all its operations. The Systems Department is responsible for building, configuring and maintaining the technical architecture, both physical and virtual, which ensures MSF can achieve the ambitions of its mission.

This position is a project-based opportunity to work under the umbrella of the overarching strategic initiative of the Systems Department: Making Systems Fundamentally Work (MSFW). The MSFW program of interrelated projects encompasses all strategic systems development which is required to deliver business value to the organization. Working within the MSFW program team requires above all agility, flexibility and a willingness to respond to the shifting priorities of a world-renowned emergency medical relief organization. 

From a staffing perspective, the MSFW program has been designed to scale up rapidly depending on the changing needs of the organization. Similarly, it will scale down quickly if it fails to deliver value or if MSF-USA's funding situation dramatically changes. Contracts for project-based employment within the MSFW program are generally six months in length and include all standard benefits of MSF-USA full-time employment. Contracts are often renewed if the skills of the position are required for subsequent phases of MSFW activity, but no guarantees for future employment are made beyond the six-month intervals of the MSFW employment contracts.

MSF-USA is an extremely diverse group of people working together towards MSF's common mission. We welcome candidates who bring a wide variety of backgrounds and experiences to their work at MSF-USA.

WHO YOU ARE:  For this position it is most important that you are:

  • Committed to meticulous oversight of project planning and execution
  • Familiar with CRM, grants management and accounting technologies and principles
  •  Project Management Professional ® (PMP)-certified

Purpose of the Job

The Systems Development Project Manager ensures successful planning, initiation, execution and completion of projects within the MSFW program. Articulates value proposition of project to all stakeholders and ensures success by all appropriate means.

The Project Manager represents the MSFW initiative to the stakeholders, end-users, and management for all aspects of project management and performance requirements, including finance, architecture, technology, systems development, IT services, service management and project schedules for this enterprise-level project.

The W1 project within the MSFW program aims to deliver integrated, secure solutions within the domains of constituent relationship management (CRM), grants management and accounting. Though no phase of the W1 project is scheduled to last more than six months, we anticipate the entire project will last three years and are looking for a project management expert to guide the project through its entire lifecycle.
 

Essential Functions and Responsibilities

Project Management (100%)

  • Build teams to address the project goals and objectives for multiple and/or enterprise level projects
  • Collaborate with stakeholders and end-users from requirements gathering through product acceptance.
  • Align the project team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project
  •  Coordinate project schedules and activities with Iteration Manager and Business Analyst(s) responsible for IT operations
  • Provide guidance and motivation to project teams to successfully achieve project goals
  • Communicate project objectives in terms of overall strategic delivery of value to stakeholders
  • Serve as interface with end-users, vendors, stakeholders and project sponsor(s)
  • Devise creative solutions to critical end-user needs.
  • Obtain and summarize current project information and milestone status versus project performance baseline.
  • Manage development of project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPI's) or metrics.
  • Drive project/program tasks to completion in accordance with the project schedule.
  • Coordinate the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks.
  • Manage resource capacity and track resource time allocated to project(s).
  • Perform financial management and analysis of costs for projects including travel, training, resources allocation and other project related costs.
  • Manage change control processes for the project(s) and for overall project execution.
  • Ensure reviews are completed at the end of each phase of the project with the collaboration of all key projects stakeholders; present the results to the project team and management as appropriate.
  • Ensure the project plan considers all nine areas of knowledge from Project Management Body of Knowledge, (PMBOK).
  • Recognize potential problem areas against the plan and identify and implement alternative solutions.
  • Identify best cost solutions to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
  • Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required).
  • Participate in the exchange of ideas and information within and outside the department to ensure best practices are shared throughout the organization
  • Drive continuous improvement through trend reporting analysis and metrics management.
  • Ensure 100% adherence to all MSF-USA policies and procedures, especially as they relate to information security protocols and the protection of sensitive information

Supervisory Responsibilities

  • Project managers within the MSFW team may directly supervise full-time project staff who are committed resources for the PM's projects.
  • Supervision of volunteers, temporary staff, consultants and/or vendors may also be required depending on the project activities in flight.

Fiscal Responsibility

  • The project manager is accountable for the transparent and meticulously documented project-related budget and operational expense activities.
  •  Project manager provides routine and ad hoc budget vs. actuals reports to management and stakeholders before, during and after each phase of project execution.  

Extent of Public Contact

The Project Manager will have frequent contact with people outside the organization, including vendors, consultants, volunteers, donor advisory boards and members of the public.

Physical Demands

This position requires remaining productive and focused within the context of a moderately noisy office with many interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications

  • Bachelor’s degree in a technical discipline or equivalent
  • Proven working experience in project management in the information technology sector
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies
  • Experience with CRM, grants management and accounting system implementation
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Strong working knowledge of Microsoft Office

Strongly Preferred

  • Active certification as a Project Management Professional ® (PMP)
  • Familiarity with non-profit fundraising technologies and principles
  • Knowledge of web technologies and API standards
  • Experience with SharePoint and other intranet/collaboration technologies

To Apply:

To apply, send cover letter and resume to employment.msfusa@newyork.msf.org, ATTN:  Systems Development Project Manager by June 9, 2017. Submissions without cover letter will not be reviewed.

Starting salary low to high 80’s (commensurate with experience). Excellent benefits. A friendly, supportive environment with growth potential.

No calls please.