Doctors Without Borders/Médecins Sans Frontières (MSF) has exciting opportunities in our New York office for individuals who are passionate and dedicated to our mission of providing emergency medical aid to people affected by conflict, epidemics, disasters, or exclusion from health care.

To apply for a position, please email your resume and cover letter to employment.msfusa@newyork.msf.org.

External Relations Manager - Forced from Home

Department

The Communications Department is responsible for developing a coherent voice and delivering clear public messages to inform both US and international audiences of MSF, its field activities and the humanitarian principles that underpin them; to raise awareness about the plight of the populations we serve; to promote public communication aimed at exposing and describing the field reality, including dilemmas and challenges; and to garner public understanding for our advocacy messages related to field operational concerns and the Access Campaign, via the media, print and digital channels , public awareness and advocacy campaigns, conferences, etc.

 

Project

In collaboration with the Exhibition Manager, the External Relations Manager of the Forced From Home travelling exhibition manages the development of, and is responsible for implementation of, outreach, and internal and external messaging of MSF-USA’s Forced From Home exhibition, by performing the following duties:

 

Tasks

I.   Essential Functions and Responsibilities:

To oversee the management of finance; human resources; travel & accommodation; outreach & volunteer management to deliver the Forced from Home exhibition.

Strategic Communications (40%)

·         To proactively reach target audiences and increase visibility on the Forced from Home traveling exhibition and related events

·         Plan coordinated outreach on off-months of exhibition’s 2018 tour through various communications channels, including digital communications, corporate partnerships, and community outreach

·         Activate and manage external outreach onsite Forced From Home’s 2018 tour

·         Collaborate with Exhibition Manager and Steering Committee on city selection for 2018 tour to identify appropriate markets to bring the exhibition

·         Create external materials for exhibition and serve as primary copyeditor on all related materials, including: collateral, Forced From Home website and relevant pages on Doctors Without Borders site, outreach emails/invitations, and education brochures and toolkit

·         Develop and track communications metrics to measure success of Forced From Home 2018 by working with Marketing team to collect data

·         Act as liaison between city officials, community groups, universities, corporate groups, and other target audiences and MSF staff to promote Forced From Home locally

·         Oversee the Media Coordinators external messaging, and collaborate to address any changes

·         Coordinates internal MSF-USA departments in their support of the Forced From Home activity (e.g. marketing, corporate relations, the Association, etc…)

Community Outreach (25%)

·         Manage development of stakeholder and local influencer lists relevant to Forced From Home, and activate lists/oversee outreach

·         Primary point of contact for city officials, local NGOs, universities, corporate groups, and other target audiences, and meets with groups to promote Forced From Home at local events, teleconference calls, and one-on-one meetings

·         Assists Events Associate, Social Media Manager, and Media Coordinator in identifying and doing introductions with local influencers for panel discussions, related side events, press appearances, etc.

·         Assists Volunteer Coordinator in volunteer outreach planning

Digital Communications & Content Creation (25%)

·         Primary point of contact to maintain Forced from Home website and related pages on the Doctors Without Borders website

·         Develop and implement social media calendar in conjunction with the Social Media Manager, for advance promotion of the event and on-site, including Facebook Live tours of the exhibit

·         Develop and implement editorial calendar in conjunction with editorial team, for advance promotion of the event and on-site

·         Work with editorial and press teams to draft and distribute blog posts by MSF field staff to promote mission of Forced from Home

·         Identify opportunities to align existing MSF content with Forced from Home

Administrative & Management (10%)

·         Attends regularly scheduled departmental meetings to share information and brainstorm solutions

·         Manage the Media Coordinator and Volunteer Coordinator in their tasks

·         Maintains budget for related tasks

·         Writes up report on learnings after 2018 tour wraps

 

II.      Supervisory Responsibilities:

Manages team of two paid staff for implementation of Forced from Home. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Extent of Public Contact

Regularly represents MSF to external contacts, including city officials, universities, local NGOs, and corporate groups regarding complex and/or sensitive subjects. Within the MSF movement, interacts with all levels of staff and field volunteers to develop, plan and coordinate messages and strategize external outreach approach, as well as to stay abreast of MSF issues and to research topics.

 

III.             Physical Demands 

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office or tent with many interruptions.  Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

For the physical components of the job, the employee must attest to physical fitness to endure physically difficult, high stress situations which may include the necessity to walk long distances, carry a backpack or other equipment of up to 75 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

IV.              Working Conditions, Travel and Environment

The duties of the job require both office work and event operation work, both of which operate on unique schedules.

Office work, which will extend from approximately January through August and resume in December, will regular attendance 5 days/week for a minimum of 35 hours.  Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.

Event Operation work, which will extend from approximately August through November, will require attendance 6 days/week for an average of between 60 and 70 hours per week. Daily hours are approximately 7:30am to 6:30pm and may extend in the evening to help on special events, as required.

Must be able to travel as required for standard domestic business travel.

Must be willing to be based, housed, and work in exhibition cities for the months of August, September, October, and November 2018.

 

Requirements

Qualifications:

·         Minimum 5 years of major event or related work experience plus Bachelor's degree; or equivalent combination of education and experience.

·         Excellent interpersonal and written and oral communication skills.

·         Ability to meet deadlines and support implementation of high quality events.

·         Ability to work independently, move projects from conceptual stages to launch, and handle multiple and often competing deadlines.

·         Aptitude for objective and subjective evaluation of projects, and proposing improvements an ongoing basis.

·         Must have strong project management skills.

·         Strong computer literacy, particularly in Excel, database software, using the internet for research purposes, and PowerPoint.

·         Proven ability to handle and prioritize a large volume of work.

·         Proven time management and organizational skills; keen attention to detail with ability to prioritize and track multiple projects at one time.

·         Genuine interest in, and commitment to, the humanitarian principles of MSF. Field experience considered a strong plus.

·         Ability to travel domestically, as needed.

·         Available for event staffing, as needed, on evenings and weekends.

Preferred:

·         Knowledge and interest of international affairs and/or activist background

·         Demonstrated knowledge of MSF field activities

Type

HQ

 

Contract Type

 

Open ended Contract

 

Additional Information

 

Mid 70s to low 80s (salary commiserate with experience)

 

Desired Hiring Date

 

20, February 2018

 

Working Time %

 

100,00

 

How to Apply

To apply, send letter of interest/cover letter and resume to employment.msfusa@newyork.msf.org, with subject line “External Exhibition Manager - Forced from Home.”

Submissions without cover letter will not be reviewed.  No phone calls please.

Application Deadline: February 2, 2018.

Humanitarian Affairs Advisor

Department

Part of MSF International Humanitarian Diplomacy Team (HDT), formerly known as the Humanitarian Advocacy and Representation Team (HART), working within MSF USA Program Department.

 

Project

The Humanitarian Affairs Advisor (HAA) provides support to the two New York based Humanitarian Diplomacy Team (HDT) Representatives. As part of the New York based HDT team, the HAA will hold a pivotal position that requires broad understanding of the United Nations, United States Government and other international actors based in the US.  Importantly the HAA will have the ability to triage workflows to ensure outputs are a relative, value added, product for MSF field operations.  The HAA will also act as an expert resource to MSF USA on issues related to field programs.

 

Tasks

Role

  • Primarily responsible for research, analysis and streamlining support structure to the Humanitarian Representative, but with secondary responsibility to the Representative to the UN.  Research topics will be guided by operational priorities as defined by the Directors of Operations international platform (RIOD) and MSF USA Strategic Plans and under the direction of the Humanitarian Representative and in consultation to the Rep. to the UN.  At present key files include; Global Health Security Agenda, World Bank, humanitarian response capacity, USAID funding analysis, and UN Security Council monitoring.
  • Works to amplify, define and deepen external messaging for Representatives.
  • Under the guidance of the Representatives the HAA will participate in select meetings and international forums on behalf of MSF, with an emphasis on supporting research and analysis agendas. 
  • Under the supervision of the Humanitarian Representative, the HAA will research and understand the role of the World Bank in contexts of concern to MSF, attend relevant meetings, and expand the actor mapping and MSF network within the bank to facilitate access as required by field operational advocacy and diplomacy needs. 
  • Monitors developing trends in global health and international humanitarian literature and publications and shares with MSF networks.
  • Fluidity in responsibilities is expected in light of emerging operational crises that require support, inclusive of travel to the field.  Short-term assignments as requested by OCs and agreed by HDT is possible.

Advocacy Unit/Program Department Administration and Management 

  • Responsible for managing, supervising and evaluating the Program Associate (PA). This includes:  setting clear attainable objectives, evaluating employee job performance, in accordance with established MSF procedures. The PA currently manages scheduling for key interlocutors in the US, manages the contact database and supervises two Administrative Assistants. 
  • Guides the PA’s management of the contact database and capitalizes on network analysis to define contact lists by theme & country for HDT.  Provides mentoring to the PA on actor mapping.
  • Develops the PA’s knowledge of Humanitarian Affairs in accordance with best practice for staff development.
  • Responsible for providing support to other departments of MSF-USA, particularly Communications, Development and Access Campaign through initial gathering of operational information when needed and they cannot be supported through their own intersectional platforms.  The position is considered the point person on cross-departmental humanitarian issues, deciding which to handle and which to pass on to the Representatives.
  • Contributes to the development and analysis of HDT NY annual plan and budgeting process through feedback on department organization and objectives, human resources, and strategic resource use.
  • Willingness to undergo Critical Incident Response Training and work on CIRT teams as needed.

 

Requirements

  • Experience in a similar role with another humanitarian organization with field or comparable experience; MSF experience in an HAA, HAO, Senior Field Coordinator, or Head of Mission or comparable experience preferred. 
  • Demonstrated knowledge of diverse contexts, the US Government and United Nations.  Knowledge of the World Bank an asset.
  • Extensive understanding of International Humanitarian Law is preferred.
  • Experience in supervising staff a plus.
  • Strong analytical abilities, ability to summarize complex topics and research in short briefs and ability to work independently. 
  • Strong communication skills.
  • English fluency required.

 

Type

HQ

 

Contract Type

Open Ended Contract

 

Additional Information

Starting salary mid to high 80’s (commensurate with experience).

 

Desired Hiring Date

March 1, 2018

 

Working Time %

100,00

 

How to Apply

To apply, send letter of interest/cover letter and resume to: employment.msfusa@newyork.msf.org, ATTN: Humanitarian Affairs Advisorposition.

Note this position was previously advertised as the Humanitarian Affairs Officer position, but has been revised.  It ultimately replaces the long established and vacant position of Humanitarian Research Officer.

Submissions without cover letter will not be reviewed. No phone calls please.

Application Deadline: January 22, 2018.

 

Senior Digital Marketing Manager

Department

 

Our dynamic Development Department is responsible for raising over $350 million annually in funds in order to meet the financial needs of our organization which allows MSF to carry out its mission effectively and efficiently.

The Marketing Team is responsible for executing integrated marketing efforts, including prospect, renewal and cultivation campaigns and activities via all communication channels in order to maximize the revenue and increase awareness of MSF’s activities and concerns, expertise and values.

 

Project

 

The Senior Digital Marketing Manager role is an opportunity for a brilliant, driven, and creative digital strategist and tactician to help us take our digital fundraising to the next level. Your priority will be to grow our digital reach, acquire valuable new donors and increase donor retention and lifetime value—with an aim of growing digital revenue by at least 10% each year.

 

In collaboration with the Marketing Director, Director of Development and the Communications team, you will lead the development—and execution—of a unified multi-year strategy for digital growth. This strategy will power multi-million-dollar fundraising goals as well as critical communications, advocacy, and recruitment needs.

 

Tasks

 

You will grow and restructure a high-performing digital team, including directly managing four digital marketing managers. Your responsibilities will span web, social, email, search, display, video, mobile, emerging new media, integrated online/offline campaigns, and more­.

 

You’re an expert digital marketer with your ear to the ground of innovation and industry trends. You use real-time analytics and data-driven decision making to raise big funds. You like to win, and have a proven ability to get results. You live and breathe A/B creative testing, segmentation, reporting, SEM, SEO, UX, CRM, CTA, conversion rate optimization, media buying, audience targeting, user testing, heat mapping, data, visualization and rapid experimentation.

 

You believe in, and will champion, an integrated omnichannel marketing approach centered around the donor experience. You will use immersive storytelling and data-driven strategy to bring our work to life for our audiences. You will work to create online community engagement and have a conversation with our donors, and not at them, in order to drive loyalty.

 

You’re a collaborative team player with vision, determination, curiosity, and creativity. You practice brilliant execution—on quality, on brand, on time, and on budget. You will play a pivotal role on an energetic, innovative, and growing team dedicated to taking our digital marketing to the next level.

 

I.      Job Functions and Responsibilities

 

On any given day, you might be:

·         Leading a customer experience journey mapping session with a cross-functional team to better understand the needs of our audiences

·         Analyzing real-time results to produce actionable insights, forecast future results, and make budget adjustments

·         Rapidly activating a digital fundraising response to a headline-making emergency

·         Reviewing advertising campaign concepts for messaging, strategy, media, and brand 

·         Planning innovative audience targeting strategies with our digital marketing agency

·         Leading an omnichannel fundraising campaign creative kickoff session

·         Consulting with our developers and designers on UX, UI, and donation form issues

 

As the Senior Digital Marketing Manager, you will:

·         Work under the guidance of the Marketing Director to lead strategy, creative, testing, execution, and analysis across all digital mass-marketing fundraising. You will also directly own and manage a digital revenue-generation channel or program.

·         Lead, manage, and mentor the four digital marketing managers, oversee relationships with digital agencies and developers.

·         Define, measure and report on ROI/ KPIs and prepare budget and revenue projections.

·         Explore new media and search for new and better ways to resonate with our audiences.

·         Monitor nonprofit and for-profit sector and provide ideas for differentiation.

·         Oversee continuous improvement of digital content, considering SEO, channel placement, and integration with offline channels.

 

Requirements

 

REQUIRED

·         6+ yrs. relevant experience, including 4+ years digital marketing experience. Bachelor’s degree in related field or equivalent education and experience.

·         Expert verbal and written communication skills.

·         Advanced understanding of digital data and analytics. A wizard in Excel. Strong knowledge of CRM systems and complex data segmentation.

·         Advanced understanding of digital design, copywriting, storytelling and brand.

·         Proven ability to manage staff, vendors, freelancers, and developers, and to lead high-performance teams to get results. Strong leadership, coaching, and delegation skills.

·         Comfortable in an “all hands-on deck” environment, able to operate and collaborate across multiple teams, and thrive in a fast-paced culture.

·         Demonstrated ability to develop successful digital campaign strategies.

·         Demonstrated ability to produce effective program and project documentation, such as strategy documents, creative briefs, project plans, wrap-up reports, KPI reports

·         Commitment to the principles of MSF, passion for MSF’s mission and brand.

·         A creative problem solver who doesn’t give up.

 

PREFERRED

 

·         Non-profit and/or fundraising experience.

·         Data visualization experience (such as in Tableau, Power BI or similar).

·          Strong understanding of CRM and marketing cloud technology

 

Type

HQ

 

Contract Type

 

Open ended Contract

 

Additional Information

 

Starting salary mid 80s to low 90s (commensurate with experience).

 

Desired Hiring Date

 

19, February 2018

 

Working Time %

 

100,00

 

How to Apply

 

To apply, send letter of interest/cover letter and resume to employment.msfusa@newyork.msf.org, with subject line: “Attn: Senior Digital Marketing Manager Search”.

 

Submissions without cover letter will not be reviewed.  No phone calls please.

 

 

Application Deadline: February 5, 2018.

 

Senior Marketing Manager, Direct Response

Department

Our dynamic Development Department is responsible for raising over $350 million annually in funds in order to meet the financial needs of our organization which allows MSF to carry out its mission effectively and efficiently.

The Marketing Team is responsible for executing integrated marketing efforts, including prospect, renewal and cultivation campaigns and activities via all communication channels in order to maximize the revenue and increase awareness of MSF’s activities and concerns, expertise and values.

Project

As Senior Marketing Manager for Direct Response, you will use authentic on-brand storytelling and data-and-research-driven strategy to bring our work to life for our donors. Your priority will be to raise millions of dollars in unrestricted funds each year by increasing donor retention and lifetime value, and by acquiring valuable new donors.

You’re a collaborative team player with vision, determination, and creativity. You have an analytical, curious, and insightful mind. You’re an experienced direct response marketer who likes to win, and has a proven ability to get big results. You believe in, and will champion, an omnichannel marketing approach centered around the donor experience. You practice brilliant execution—on quality, on brand, on time, and on budget.

You will play a critical role on an energetic, collaborative, and innovative team dedicated to taking our marketing to the next level.

On any given day, you might be:

  • Interviewing a surgeon just returned from a conflict zone to get the critical messages we need for a successful integrated online/offline campaign
  • Analyzing and reporting on results to produce actionable insights and forecast revenue
  • Reviewing creative and providing feedback on copy, photography, and design
  • Running an ideation workshop to produce new retention tactics
  • ·collaborating with our direct response agency to map out a package testing and social media matching strategy that will move the needle in a big way
  • Developing an innovative audience acquisition plan with our list brokerage agency
  • Giving effective creative direction to freelance copywriters and graphic designers
  • Presenting insights from a recent marketing conference you attended to our team

Tasks

I.      Job Functions and Responsibilities

Mail Program Creative, Retention and Acquisition Leader:

  •  You will lead strategy, creative, testing, execution, budgeting, and analysis for our biggest revenue-generating program and acquisition source: direct mail. You will own strategy and execution for mail acquisition and for entry-level donor segments. 
  • You will serve as mail program creative director. You’re a master editor and expert on copywriting and messaging, with a strong eye for graphic design and photography.
  •  You will collaborate closely on integrated campaigns with our digital marketing managers, and mid-level and sustainer audience managers.
  • You will set, track, and report on program goals. You will work with our data team to ensure we have accurate data, and with our analytics firm to dig for actionable insights.

Creative and Content Strategist: You will be a critical voice at the table for content, design, and messaging strategy across all channels: digital, video, radio, outdoor, PSAs, events & more. 

Creative & Production Unit Leader: You will lead and mentor the Marketing Manager for Creative and Production and the Marketing Associate. You will manage our biggest direct response agency and production relationships, and advise on creative direction with our pool of freelance designers and copywriters. You're a roll-up-your-sleeves leader who stays involved.

Forward-thinking and donor-centric. You propose creative tests, keep up with industry trends and are always searching for new and better ways to resonate with our audiences. You will work to have a conversation with the donors, and not at them, in order to drive loyalty.

Requirements

REQUIRED

  •  8+ yrs. relevant experience, including 3+ years direct response marketing experience (direct mail experience strongly preferred). Bachelor’s degree. 
  • A master editor and skilled copywriter with a strong eye for design and photography. Expert verbal and written communication skills.
  •  Innate sense of design, language, storytelling and brand. An ability to maintain brand consistency across a wide range of creative deliverables.
  • Proven ability to manage staff, vendors and freelancers and lead high-performance teams. Strong leadership and delegation skills.
  • Demonstrated ability to develop successful acquisition and retention strategies.
  • Demonstrated ability to produce effective program and project documentation, such as strategy documents, creative briefs, project plans, wrap-up reports, KPI reports
  • Comfortable in an “all hands-on deck” environment, able to operate and collaborate across multiple teams, and thrive in a fast-paced culture.
  • A strong head for data and analytics. A wizard in Excel, PowerPoint, and Word. Familiarity with complex data segmentation.
  • Commitment to the principles of MSF, passion for MSF’s mission and brand.
  • A creative problem solver.

PREFERRED

  •  Non-profit and/or fundraising experience.
  •  Extensive direct mail experience.
  • Advanced knowledge of graphic design and print production.

Type

HQ

Contract Type

Open ended Contract

Additional Information

Starting salary mid 80s to low 90s (commensurate with experience).

Desired Hiring Date

12, February 2018

Working Time %

100,00

How to Apply

To apply, send letter of interest/cover letter and resume to employment.msfusa@newyork.msf.org, with subject line “Attn: Senior Direct Marketing Manager, Direct Response”Submissions without cover letter will not be reviewed.  No phone calls please.

Application deadline: January 29, 2018