Department: Field Human Resources
Type: Full-time; Exempt
I. Purpose of the Job:
Under the supervision of the Training Unit Manager, develops, schedules, administers, and facilitates trainings and other initiatives designed to enhance management competencies for MSF staff with a specific focus on OCP.
It is important to note that the Training Unit for MSF USA is being established with the specific purpose of developing people management skills for OCP (Operational Center Paris). The unit is in a nascent stage and this position is important to the future growth of the unit; flexibility in taking on tasks and contributing to this growth will be key to the success of the Learning and Development Unit.
II. Essential Functions and Responsibilities:
Scheduling and Administration of Field Management Training Courses (35%)
Gathers and prioritizes needs for OCP field management trainings (FMT).
Schedules trainings for the year (current FMT and any new management training programs), and assigns facilitators to trainings.
Oversees administrative functioning of management trainings, in the field or at HQ:
· liaises with field teams to ensure logistics are in place for delivering the training
· ensures costs are charged appropriately
· maintains accurate lists of participants and ensures distribution to all concerned parties
· ensures distribution of post-training survey to participants by lead trainer and ensures completion of survey
· ensures completion of and distribution of training report by lead trainer
Manages pool of facilitators ensuring sufficient pool to meet management training needs. Identifies and/or recruits new facilitators as needed. Trains, supervises and evaluates facilitators.
Participates in the identification of facilitators for the delivery of management training modules adapted for other OCP training courses, in HQ and the field, in conjunction with the OCP Head of Training Unit
Compiles and evaluates participant feedback from trainings, and reports findings, conclusions and recommendations.
Facilitation of Field Management Training Courses (20%):
Acts as lead facilitator approx. 3-4 times per year.
Develops and maintains contacts with other management training facilitators internal and external to MSF to share materials and best practices in team management training.
Contributes to other training initiatives in the MSF movement when applicable.
Development of Training Courses, Materials and Other Initiatives (40%)
As requested, and under the supervision of the MSF USA Training Unit Manager:
Designs and develops other learning and development initiatives, such as coaching or mentoring, to enhance management competencies for MSF field staff
Updates existing training modules as needed (based on participant feedback, new methodologies and/or changing needs)
Adapts management training modules for other OCP training courses, in HQ and the field, and ensures their timely distribution to the OCP Training Unit.
May design & create new course content for team management training courses if needed.
Ensures all module content & activities reflect the OCP Medical-Operational Policy and Strategic Orientations for projects and staff. Reviews all materials to ensure that they are consistent with current OCP HR policies & strategy.
Develops budget and has direct fiscal responsibility for all costs related to the development & translation of course materials.
Ensures all course materials are available in both English & French, and other languages when requested.
Support to MSF-USA HR Placement & Recruitment Officers (5%)
Covers for Placement and Recruitment Human Resource Officers on an ad hoc basis. Covering will include liaising with field workers and pool managers in the OCs to arrange field placements as well as briefing and debriefing field workers and may include support for interviewing candidates for the MSF USA pool
In collaboration with HROs identifies relevant external courses in management or other relevant skills that may contribute to career development of MSF USA Field Workers.
May be required to facilitate sessions at MSF USA Information Days for new recruits
Travel to field projects to facilitate trainings is an essential component of this position.
May take on occasional field assignments (4-8 weeks duration) to respond to urgent field needs, in addition to facilitating field trainings.
III. Supervisory Responsibilities:
Identifies, recruits and supervises field staff hired to facilitate the Field Management training program.
Does not directly supervise any regular permanent staff, but does give assignments to and coordinates work with an Assistant and several office volunteers.
Supervises interns & other temporary support staff (office volunteers) hired to help prepare & translate training materials.
IV. Fiscal Responsibility
Under the supervision of the Training Unit Manager, develops budget and has direct fiscal responsibility for all costs related to the development & translation of course materials.
Has indirect fiscal responsibility by supporting CoFiRHs to hold the Field Management trainings in their countries. Ensures all costs related to country based trainings are charged &/or on-charged to the appropriate mission.
V. Extent of Public Contact
Within the MSF movement interacts with all levels of staff, field workers and colleagues primarily in OCP to plan, and coordinate field management trainings.
VI. Physical Demands
While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.
To travel to the field (usually in the developing world), the employee must attest to physical fitness to endure physically difficult, high stress situations which may include the necessity to walk long distances, carry a backpack or other equipment of up to 50 pounds, to ride long distances over very poor road conditions, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
VII. Working Conditions, Travel and Environment
The duties of the job require regular attendance 5 days per week for a minimum of 35 hours. Must be available to work before 9:00 am, and after 5:00 pm or on weekends, as required.
Must be able to travel as required for domestic and international business travel as well as to MSF field projects. While performing the duties of this job in the field, the employee may be exposed to precarious settings under high security and/or very basic living conditions and outside weather conditions.
· Qualifications in training plus minimum 3 years related experience.
· Experience working overseas, including in developing countries, and in the aid and development sector. MSF experience in a Coordination position is preferred, but not essential.
· Excellent written and oral communications skills in English, strong preference for working knowledge of French.
· Outstanding facilitation skills
· Knowledge of HR management, ideally with background in HRM in MSF
· Demonstrated ability and experience in:
o determining training and other learning and development related needs
o designing & developing training and other learning and development related programs
o scheduling and administering trainings
o training new facilitators to deliver training programs
o analyzing survey data and providing recommendations
· Genuine interest in and commitment to the humanitarian principles of MSF.
· Strong interpersonal skills, especially cultural sensitivity
· Ability to handle a large volume of work
· Outstanding proven time management and organizational skills
· Keen attention to detail with ability to track multiple projects at one time.
· Ability to work with limited supervision & direction
· Excellent judgment and diplomacy
· Residence in or willingness to relocate to NYC.
To apply, send cover letter and resume in ONE file & name the file with your last name to:email@example.com, ATTN: Training Officer
Salary – low to high 80’s. Comprehensive benefits and relocation support provided. Generous paid time off. A friendly, supportive environment with growth potential.