Doctors Without Borders/Médecins Sans Frontières (MSF) has exciting opportunities in our New York office for individuals who are passionate and dedicated to our mission of providing emergency medical aid to people affected by conflict, epidemics, disasters, or exclusion from health care.

To apply for a position, please email your resume and cover letter to employment.msfusa@newyork.msf.org.

Field HR Recruitment Assistant

Job Posting Title

Field HR Recruitment Assistant

 

Company

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that provides medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries.

We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.

Department

The Field Human Resources Department (Field HR) is responsible for recruitment, selection, placement, and retainment of qualified and well-suited field staff to meet the growing needs of MSF field operations. 

Project

The Field HR Recruitment Assistant is responsible for the development and implementation of key administrative components of MSF-USA’s Field Human Resources recruitment outreach activities and events.

S/he will perform administrative functions to support the Field HR Recruitment Coordinator, with a particular emphasis on social media recruitment and developing and implementing recruitment strategies.

Tasks

Recruitment Outreach Administration (80%)

  • Act as primary administrator in the Field HR department for all recruitment outreach activities, including, social media management, information sessions, targeted talks, webinars, national conferences, university events, other recruitment-driven events, and distribution of recruitment materials.
  • Work directly with the Field HR Recruitment Coordinator to create and implement outreach plans and to identify target profiles for MSF recruitment. Research ways to reach these target groups, and devise and implement recruitment activities.
  • Further develop and implement the recruitment social media strategy for MSF-USA. Create & manage MSF Facebook postings, schedule and planning for field recruitment purposes. Manage feed and job postings of MSF Linkedin for field recruitment purposes. Oversee other social media (Twitter, Instagram, Reddit, etc.) postings and placements for field recruitment purposes in coordination with MSF-USA Social Media Manager.
  • Arrange logistics and promotion related to MSF presence at all outreach events by contacting and sending email blasts, preparing and shipping materials, liaising with vendors for venues, booths, a/v equipment, refreshments and so on.
  • Manage data collection of recruitment activates and compile and analyze regular reports on key performance indicators for the recruitment team.
  • Evaluate and confer with Recruitment Coordinator to review achievements and discuss required changes in goals or objectives related to effectiveness of FHR outreach efforts.

 

Cross-departmental collaboration (20%)

  • Work with Communications team by supporting placement of advertisements for recruitment purposes, development and implementation of the recruitment social media strategy, and supporting day to day social media campaigns.
  • Attend regularly scheduled staff meetings, Program Updates and several annual office-wide debates to participate in information sharing across all departments, and stay informed on important MSF topics so as to be able to contribute to the organization’s ongoing development.
  • Participate in cross-departmental teams and committees as needed, specifically to represent the needs of the Field HR department.

 

Requirements

  • Minimum 2 years related work experience plus Bachelor's degree.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to meet deadlines and support implementation of high quality events.
  • Ability to work independently, move projects from conceptual stages to launch, and handle multiple and often competing deadlines.
  • Strong computer literacy, particularly in Excel, database software, using the internet for research purposes, and PowerPoint.
  • Proven ability to handle and prioritize a large volume of work.
  • Proven time management and organizational skills; keen attention to detail with ability to prioritize and track multiple projects at one time.
  • Genuine interest in, and commitment to, the humanitarian principles of MSF.
  • Strong interest in event planning, international human resources, recruitment, or public education.
  • Available for event staffing, as needed, on evenings and weekends.

 

Preferred

  • Professional experience in the use and management of social media, e-mailing list software, eventbrite, and HR information systems.
  • Professional experience in event planning.
  • Knowledge and interest of international affairs and/or activist background.
  • Demonstrated knowledge of MSF field activities.

Type

HQ

Contract Type

Part Time; Non Exempt

Additional Information

Starting salary low to mid 40’s (prorated, commensurate with experience).

Desired Hiring Date

January 8, 2018

Working Time %

60,00

How to Apply

To apply, send letter of interest/cover letter and resume to: employment.msfusa@newyork.msf.org, ATTN: Field HR Recruitment Assistant position.

Submissions without cover letter will not be reviewed.

Application Deadline: December 14, 2017

Field Management Training Program Manager

Organization

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that provides medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission. 

Department

The Field Human Resources Department (Field HR) is responsible for the recruitment, selection, placement, and retention of qualified and well-suited field staff to meet the growing needs of MSF’s field operations.

The People Management Unit (PMU). which is based in New York, is responsible for supporting the development of MSF’s field staff’s management skills. Field Management Trainings (FMTs) are currently delivered to managers and supervisors, with additional courses targeting coordinators to be piloted in 2018. The FMT Program Manager is part of a small team scaling up the number of field trainings and associated support activities. 

Project

The FMT Program Manager schedules, prepares, and facilitates trainings and other initiatives designed to enhance the management competencies of MSF staff, with a specific focus on OCP. This role will be involved in scheduling and organizing trainings, as well as building and supporting a pool of FMT facilitators. Some involvement in the ongoing development of FMTs learning activities and materials will be required.

The People Management Unit’s activities are expanding and this position is important to the future growth of the unit. Flexibility in taking on tasks and contributing to this growth will be key to the success of the People Management Unit. 

Tasks

Scheduling, Pedagogical Preparation and Follow up of Field Management Training (FMT) Courses (20%)

  • Liaises with RRHs to gather and prioritize needs for OCP field management trainings (FMTs).
  • Schedules and maintains the calendar of FMT trainings for the year (currently FMT Level 1 and Level 2 programs). Assigns facilitators to each training.
  • Oversees all pedagogical preparations for each FMT, either in the field or at HQ:
  • Anticipates where training kits need to be located and any local training needs are taken into consideration ahead of each FMT
  • Ensures briefings are scheduled for all FMT facilitators
  • Liaises with mission HRCos to finalize participant lists and open places with other OCs.
  • Maintains accurate lists of participants and ensures distribution to all concerned parties
  • Compiles and reviews participant feedback from each FMT. Distributes findings, conclusions and recommendations to the PMU Manager, the Country Coordination Team and RRH.
  • Ensures that all FMT data is correct and centrally collated after each FMT session. Prepares quarterly and annual activity reports.
  • Creates a follow up calendar after each FMT, ensuring that follow up emails and additional learning materials are sent to participants as per the PMU’s agreed schedule.
  • Conducts phone/Skype calls with FMT participants as per the PMU’s agreed schedule. Responds to any post-training questions sent by participants to the PMU.
  • Supports other training sessions and distribution of FMT materials requested by other OCs and MSF sections in the Americas.

Recruitment and Supervision of Field Management Training (FMT) Facilitators (25%)

  • Manages the pool of FMT facilitators ensuring there are sufficient facilitators to meet demand for FMTs:
  • Identifies and/or recruits new facilitators as needed.
  • Reviews each facilitator’s self-assessment and debriefing notes to ensure appropriate support is organized before future trainings.
  • Trains, supervises, debriefs and evaluates facilitators.
  • Liaises with OCP RRHs and other OCP units to ensure facilitators are briefed before each FMT.
  • Ensures all facilitators are always matched with a more experienced facilitator whenever delivering either the FMT1 or FMT2 for the first time.
  • Reviews each facilitator’s post-FMT survey during their debriefing
  • Maintains central database of each facilitator’s experience and availability
  • Works closely with RRHs and Regional Mobility Officers to identify, train and detach national staff as FMT facilitators:
  • Ensures that new national candidates are identified well in advance of scheduled Training of Facilitator courses
  • Anticipates detaching national FMT facilitators and ensures that they are accompanied with an experienced FMT facilitator
  • Participates in the identification of facilitators for the delivery of management training modules adapted for other OCP training courses, in HQ and the field, in conjunction with the OCP L&D Unit.
  • Develops and maintains contacts with other FMT facilitators, internal and external to MSF, to share materials and best practices in team management training.

Facilitation of Field Management Training Courses (35%)

  • Facilitates approx. 4 FMT cycles per year. (A cycle may vary from 2 weeks of FMT1 sessions up to 6 weeks combining both FMT1 and FMT2 sessions). Travel to field projects to facilitate trainings (4-8 weeks duration) is an essential component of this position.
  • Under the direction and supervision of the PMU Manager co-facilitates technical trainings for new facilitators (e.g.: Training of Facilitators (ToF), Advanced Facilitation Workshop, Annual FMT retreat) RequirementsContributes to other training initiatives in the MSF movement when applicable, including leading FMT modules in other OCP and MSF technical trainings.

Development of Training Courses, Materials, and Other Initiatives (15%)

  • Under the supervision of the PMU Manager:
  • Reviews recommendations to existing training modules (based on participant feedback, new methodologies and/or changing needs). After discussion with the PMU Manager, ensures changes are integrated into all master versions of Participant Workbooks and Facilitators’ Guides.
  • Ensures the latest versions of the course materials are available on myMSF
  • May design and create new course content for FMTs as the programs evolve and mature.
  • Ensures all course materials are available in English and French, and other languages as the library of translations evolves.
  • Develops the plan and budget to translate course materials into additional languages
  • Adapts management training modules for other OCP training courses, in HQ and the field, and ensures their timely distribution to the OCP Training Unit.

Support to MSF-USA Field HR Team (5%)

  • May be required to facilitate sessions at MSF USA Information Days for new recruits, MSF USA Welcome Back Days for second mission field staff, and other MSF USA events.

Requirements

  • Qualifications in adult learning and/or training plus a minimum 3 years’ related experience.
  • Outstanding facilitation skills
  • A minimum of one mission in a MSF Coordination position, as well as knowledge of HR management, ideally with MSF
  • Experience working overseas, with experience in developing countries and in the aid and development sector preferred.
  • Excellent written and oral communications skills in English, strong preference for working knowledge of French or Arabic.
  • Demonstrated ability and experience in:
    • determining training and other learning and development related needs
    • designing and developing training and other learning and development related programs
    • scheduling and administering trainings
    • training new facilitators to deliver training programs
    • analyzing survey data and providing recommendations
  • Genuine interest in and commitment to the humanitarian principles of MSF.

How to Apply

To apply, send letter of interest/cover letter and resume to: employment.msfusa@newyork.msf.org, ATTN: Field Management Training Program Manager before December 12, 2017.  Any applications submitted without letter of interest/cover letter will not be considered.

Type

Full-time; Exempt

Additional Information

Starting salary low to high 80's (commensurate with experience) 

Desired Hiring Date

January 2, 2018

Working Time %

100,00

Symphony HR/HCM Data Conversion Analyst

Organization

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that provides medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission. 

Department

Symphony is an HR project aiming to optimize HR processes trough the MSF movement and to roll-out common HR management software to all MSF sections. Symphony was launched aiming to provide a better HR response to the movement’s operational needs through:

  • Improving HR effectiveness: by facilitating effectiveness of MSF HR teams and so enhancing our HR response capacity to present and future operational needs.
  • Integration of data: what smooth’s the efficiency of administrative processes, allowing us take the maximum benefit of our resources. Thus, focus on the value-added activities by avoiding duplication and improving accuracy.
  • Improving efficiency in resource usage and allocation: enabling us to exploit information better and take better and faster decisions.
  • Improving quality of matching: raising the level of services to our operations and to our mobile staff. “The right people, at the right time, on the right place!” 

Project

Inside the MSF International Office the Data Conversion Analyst is a member of the Symphony Program Team and will report directly to the Data Migration Manager. He/she will be responsible for all data conversion aspects of the assigned sections within the project.

As a member of the Symphony team the Data Conversion Analyst will focus on supporting the delivery of the data migration from the existing Legacy systems to SAP HCM and e-Rec.

The Data Conversion Analyst will help MSF by analyzing the local data landscape, identify the needed data and support the local migration process.

  • Data conversion: support the global template and global / local info types design.
  • Define the needed procedure to migrate data, follow the defined Generate-Aggregate-Build process for data mapping and ensure the high standard of the information provided by sections. Support the data cleansing process and constantly look for possible improvements.
  • Define the migration timeline with local resources and the agreed project deadlines. Work closely with the Data manager and proactively inform on possible risks and solutions.
  • People Management: Able to deal with a homogeneous group of Local IT and HR offices with very different service structures. Build strong relationship with local team and be a recognized as a trusted and knowledgeable resource within the organization; be a champion for data conversion in the Symphony team. 

Tasks

  • Manage a data migration effort and work stream the processes
  • Accountable for MSF data migration deliverables on projects
  • Agree data migration scope, and define local data migration approach
  • Understand and simplify complex HR business data and conversion rules
  • Problem solve errors in databases and migration tool
  • Create large import/export functionality between different systems
  • Responsible for the data migration delivery through the entire project life cycle and for the end-to-end migration process (cleanse, extract, transform, load, reconcile)

Requirements

Qualifications and Work Experience

  • 2+ years SAP HR experience and data management with at least 1 full cycle implementation in a multinational project
  • Flexibility and willingness to travel up to 25% of the time
  • Proven knowledge of Data Privacy regulations, i.e. Privacy Shield and GDPR
  • Data protection best practices, training and certifications in data audit (SSAE 16-18, ISAE 3402, ISO 27001) are a strong plus
  • Proven expertise in SAP data migration via LSMW or similar methods
  • Work autonomously and able to meet deadlines

Technical and Personal Requirements

  • Genuine interest in, understanding of and commitment to the humanitarian principles, social mission, operations, and challenges of MSF
  • Knowledge of SAP HR modules data models PA, OM and e-Rec
  • Data Cleansing tools and procedures knowledge
  • Technical writing and documentation skills
  • Strong excel and data transformation rules
  • Data conversion via database exposure is a strong plus
  • Experience of working with third party Systems Integrators
  • Experience of large IT and HR change programs
  • Working in a diverse and multi-cultural environment
  • Presentation and listening skills 

How to Apply

To apply, send letter of interest/cover letter and resume to: employment.msfusa@newyork.msf.org, ATTN: Symphony HR/HCM Data Conversion Analyst before November, 22 2017.  Any applications submitted without letter of interest/cover letter will not be considered.

Type

Full-time; Exempt

Additional Information

Starting salary low to high 70’s (commensurate with experience) 

Desired Hiring Date

December 1, 2017 

Working Time %

100,00

US Business Analyst

Organization

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that provides medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission. 

Department

The Systems Department in the U.S. office of Doctors Without Borders/ Médecins Sans Frontières (MSF) acts like the organization's central nervous system, providing the vital information infrastructure to ensure the smooth functioning of all its operations. The Systems Department is responsible for building, configuring and maintaining the technical architecture, both physical and virtual, which ensures MSF can achieve the ambitions of its mission.

The overarching strategic initiative of the Systems Department: Making Systems Fundamentally Work (MSFW) consist of interrelated projects which encompasses all strategic systems development which is required to deliver business value to the organization. Working within the MSFW program team requires above all agility, flexibility and a willingness to respond to the shifting priorities of a world-renowned emergency medical relief organization.

From a staffing perspective, the MSFW program has been designed to scale up rapidly depending on the changing needs of the organization. Similarly, it will scale down quickly if it fails to deliver value or if MSF-USA's funding situation dramatically changes. Contracts for project-based employment within the MSFW program are generally six months in length and include all standard benefits of MSF-USA full-time employment. Contracts are often renewed if the skills of the position are required for subsequent phases of MSFW activity, but no guarantees for future employment are made beyond the six-month intervals of the MSFW employment contracts. 

Project

The Business Analyst (BA) works closely with the department end-users and technical teams. The BA is responsible for analysis and writes the business and functional requirements. This person understands how to determine the value proposition of a technological change and ensures that there is integration between business and technology.

This role performs feasibility analysis, scopes projects, and works with the project management team to prioritize deliverables and negotiate product functionalities. The BA understands development processes, the System Development Life Cycle and is very analytical with problem-solving and conflict resolution skills to help identify, communicate and resolve issues. 

Tasks

Requirements Gathering and Project Management Support (50%)

  • Analyze and model the business domain to create a complete picture of work-flows and technical requirements fulfilled by existing and proposed software.
  • Define functional requirements using use case diagrams and/or business requirement documents (BRD). Coordinate requirements walk-through and sign-offs, verifying with user representatives/stakeholders that use cases and process models accurately portray specific business needs.
  • Support traceability from requirements through to QA; assist in the definition of test plans and testing strategies and in the creation of test cases.
  • Assist in roll out, training and user support plans.
  • Contribute to project plans: perform feasibility analysis, scope projects, and work with the project management team to prioritize deliverables, and negotiate product functionalities.
  • Support the creation of Agile user stories to capture end user and technical needs in terms of value delivery.
  • Provide analytic support by coordinating data extraction from various databases for data interpretation.
  • Organize and/or participate in User Acceptance Testing (UAT) and Functionality Testing.
  • Create and/or review manuals, procedures, and related user documentation; ensure documentation is targeted to the appropriate audience.
  • Present concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards.
  • Able to express technical change in terms of the value it delivers to the end-user and the outcomes it has enabled that were not possible before.
  • Meticulously attentive to detail and can organize large amounts of information in an easy-to-follow, logical way.
  • A communications specialist and a diplomat, always aiming to clear communication channels among developers, end-users, and project managers.

Iteration Analysis, Planning and Support (50%)

  • Provide daily updates to the Product Owner and Project Managers on status of completed work and milestones achieved in iteration; review blocked work; recommend changes in prioritization; and describe status of queued work in iteration backlog.
  • Under direction of the Product Owner and Project Managers, decompose problems and new feature sets ('epics') into user and technical stories which can be picked up by the development team.
  • Record user and technical stories from the developer team and end-users, map them using visual aids during scheduled analysis with developers and then transfer to JIRA.
  • Review user and technical stories with end-users and developers, ensuring all stakeholders are aligned before the stories come into the iteration.
  • Prepare iteration backlog(s) for bi-weekly Iteration Planning Meeting in conjunction with the Iteration Manager, Product Owner(s), Project Manager(s) and tech lead, ensuring the team's capacity will be fully utilized each iteration and that iteration milestones are clearly aligned with departmental strategy.
  • Support and participate in kick-offs with developers for newly initiated user stories and tasks within each iteration 

 

Requirements

  • Bachelor’s Degree in Business or IT
  • 3+ years of experience working as a Functional, Data or Business Analyst or Project Manager
  • 3+ years’ experience in Access, Excel (Advanced), Visio, and MS Project
  • 3+ years of customer interfacing experience – project oversight, customer presentation.
  • Interviewing and listening skills to elicit detailed requirements
  • Analytical skills for transforming defined business needs into software requirements
  • Verbal and written communication skills, ability to create effective requirements documents and review them with key project stakeholders at multiple levels of the organization.
  • Basic understanding of software design and development.
  • Experience with any or all the following highly desirable: CRM, HRIS, intranet solutions (SharePoint), enterprise financial software TypeHQ 

How to Apply

To apply, send letter of interest/cover letter and resume to: employment.msfusa@newyork.msf.org, ATTN: US Business Analyst before November, 24 2017.  Any applications submitted without letter of interest/cover letter will not be considered.

Type

Full-time; Exempt

Additional Information

Starting salary mid 50’s to low 60’s (commensurate with experience) 

Desired Hiring Date

December 10, 2017

Working Time %

100,00