Doctors Without Borders/Médecins Sans Frontières (MSF) has exciting opportunities in our New York office for individuals who are passionate and dedicated to our mission of providing emergency medical aid to people affected by conflict, epidemics, disasters, or exclusion from health care.

To apply for a position, please email your resume and cover letter to employment.msfusa@newyork.msf.org.

Communications & Development Assistant

Department

The Communications and Development Assistant will support both the Communications and Development department.

The Communications Department is responsible for developing a coherent voice and delivering clear public messages to inform both US and international audiences of MSF, its field activities and the humanitarian principles that underpin them;

The Development Department is responsible for raising over $350 million annually in funds in order to meet the financial needs of our organization which allows MSF to carry out its mission effectively and efficiently.

Project

The Communications and Development Assistant will be responsible for providing administrative support to the Communications and Development Department. Tasks include and are not limited to: coordinating travel, scheduling meetings, organizing meeting rooms, taking minutes, reserving conference phone lines when requested, ordering and setting up food if appropriate.

Tasks

·         Triage donor requests to appropriate department personnel regarding annual report publishing;

·         Produce and compile monthly analytics reports on key performance indicators for the communications department; 

·         Manage adobe subscriptions for all of MSF by processing invoices, keep ongoing list of current subscriptions and handle request for new licenses

·         Track department expenses; process incoming invoices, reconcile financial credit card statements 

·         Manage offsite storage of development and communications materials and maintain appropriate quantity of organizational marketing and informational materials in office

·         Provide support to the fundraising events department on special projects such as; MSF On the Road and FFH Donor Events

·         Manage periodical and online subscriptions;

·         Organize communications briefings and debriefings with field staff passing through the New York office and manage the MSF Wiki site, including updating profiles of current field staff, creating new profiles for new field staff and granting office staff access to the website

·         Reply to general email and telephone queries, with Program Associate and Reception. Triage and vector queries to appropriate department personnel;

·         Provide administrative support for special communications projects and events such as Forced From Home, webcasts and press conferences;

·         Provide support to the front desk on occasion;

·         Assist with research projects and writing tasks, as assigned.

Requirements

·         Bachelor's degree (B. A.); plus one to two years related experience; or equivalent combination of education and experience. Fundraising education and/or experience is a big plus

·         Strong computer literacy, including ability to use word processing and spreadsheet and database software.  Knowledge of PowerPoint.

·         Project management experience including keen attention to detail with ability to track multiple projects at one time and to prioritize ongoing vs. immediate needs appropriately.

  • Strong interpersonal, oral and written communication skills
  • Strong sense of service orientation

·         Excellent judgment and diplomacy.

  • Ability to effectively present information and MSF’s voice to donors.
  • Ability to write a range of correspondence from formal business letters to thank-you notes.

·         Ability to work with a minimum of supervision.

·         Genuine interest in and commitment to the humanitarian principles of MSF.

·         Working knowledge of fundraising.

·         Prior experience in a non-profit fundraising work, volunteer, or educational environment.

Type

HQ

Contract Type

Open Ended Contract

Additional Information

High 40s to low 50s (salary commensurate with experience)

Desired Hiring Date

12, March 2018

Working Time %

100,00

How to Apply

To apply, send cover letter and resume to: Employment.msfusa@newyork.msf.org, Attn: “Communications and Development Assistant”.

No phone calls and emails please. Applications without cover letter will be disregarded.

If applicant is not based in New York, please indicate in cover letter ability to relocate.  Note that no relocation or immigration assistance can be provided. 

Application Deadline: February 25, 2018.

Director of Field Human Resources

Department

The Field Human Resources Department (Field HR) is responsible for the recruitment, selection, placement, and retention of qualified and well-suited field staff to meet the growing needs of MSF’s field operations. 

The Field HR Department also comprises the People Management Unit (PMU) and Psychosocial Care Unit (PSCU). The PMU conducts training and other programs to develop management skills for field staff, current programs include Field Management Trainings and mentoring and coaching programs. The PSCU provides psychosocial support for all MSF-USA field workers before, during and after field assignments, and provides direct field support on the request of the Operational Centers.

In addition, the MSF-USA Field HR department has a key role to play in the Operational Center Paris partnership and is responsible for delivering key projects and supporting priorities identified in the OCP strategic plan.

 

Purpose of the Job

The Director of Field Human Resources (FHR) plays a critical role within MSF-USA. Reporting to the Executive Director, the Director of FHR is responsible, in close collaboration with the Directors of the respective areas, for the development and implementation of MSF-USA’s Human Resources Vision and for defining and delivering on the People’s related Orientations of MSF USA’s Strategic Plan.

The Director of FHR is MSF-USA’s main interlocutor on International Human Resources issues within the MSF Movement and other external counterparts and will actively contribute to and advocate for excellence in the management of MSF-USA field workers and optimizing their contribution to MSF’s Social Mission.

 

Responsibilities

Under the general direction of the Executive Director, the Field HR Director develops the strategy for the Field HR Department and coordinates, directs and monitors activities to ensure fulfillment of that strategy.

As a member of the Management Team, participates in developing collective decisions, setting priorities for MSF-USA given resource constraints, approving internal policies and making collective recommendations to the Board of Directors. The Field HR Director is also co-responsible, with the Domestic HR Director, for providing consistency and/ or alignment in approach, policies and practices for all MSF USA employees.

The Director of Field HR is a member of the OCP HR Director group and is jointly responsible for the implementation of the OCP strategic plan, including delivery of projects delegated to MSF-USA.

The Field HR Director represents MSF-USA at the international movement level on HR topics and supports the movement in delivering on international HR initiatives.

 

Tasks

Direction of Field HR Department

-       Develops and implements the strategic and annual plans for the recruitment, placement and retention of USA based field workers.

-       Ensures MSF-USA responds to HR operational needs and leverages the US labor market to support these needs

-       Ensures quality of recruitment and placement activities, including consistency with movement policies and standards and compliance with US legal requirements

-       Directly supervises the Deputy Director of Field HR, PMU Manager and PSCU Specialist, indirectly oversees the work of the other fourteen permanent members of staff as well as temporary staff members and volunteers

-       Develops and monitors the Field HR budget

-       Ensures proper management of reports of abuse, harassment or other behavior problems impacting MSF USA field workers

-       In collaboration with Operational Centers, ensures proper management and support of MSF USA field workers ensuring health and safety standards are adhered to

-       Oversees and supports the implementation of PMU activities and initiatives ensuing alignment with OCP strategic goals and management values

-       Oversees the Psychosocial Care Unit, ensuring field workers are supported through preparation and return from assignments throughout their field careers

Member of MSF-USA Management Team

-       Participates in developing and carrying out organization-wide goals and objectives, formulating and administering organizational policies, and in making decisions with an organization-wide impact as a member of the MSF-USA Management Team

-       Confers with Executive Director and other Management Team members, to review achievements of the Field HR department and discuss required changes in goals or objectives if needed

-       Through the Management Team and/or participation in cross-departmental work groups directs communication and collaboration with other departments, and integrates the activities of the Field HR with other departments and their needs.

-       Works towards stronger collaboration and integration of all MSF-USA employees, both HQ and Field Workers to provide more consistency in policies, practices and approach

-       Updates the board on key initiatives of the Field HR Department, acts as the primary liaison for the HR committee.

Member of OCP HR Director Group and HR representative to the movement

-       Co-responsible for the development and delivery of the HR related components of the OCP strategic plan, including oversight and implementation of delegated projects within the plan

o    Current examples of HR projects lead by MSF-USA include the core PMU activities, a skill development program for National Staff in South Sudan and an initiative to improve People Analytics for OCP

-       Represents MSF-USA to the OCP Group Committee on HR topics

-       Engages with the international MSF movement and keeps abreast of key HR topics and initiatives, ensuring the involvement and representing the interests of MSF-USA

-       Attends annual meeting of international HR Directors and facilitates communication and collaboration throughout the year with other MSF HR departments

-       Implements projects for the international movement, as an example MSF-USA is the pilot of the international database project, ‘Symphony’

 

Requirements

Essential

Minimum 2 years field experience at MSF or equivalent global humanitarian organization.

Minimum 10 years demonstrated experience in managing large, delocalized teams, ideally in an International Humanitarian Organization, plus Master’s Degree, or equivalent combination of education and experience. HR Management experience is a plus.

Genuine interest in and commitment to the humanitarian principles of MSF.

Proven ability to contribute to the development and implementation of strategic orientations.

Excellent interpersonal skills and prior experience resolving employee relations issues.

Demonstrated ability to effectively lead and manage staff.

Excellent communication skills in English (written and oral)

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, staff, and the general public.

Ability to handle a large volume of work and to work under a great deal of pressure.

Excellent judgment and diplomacy.

Strong computer literacy, including ability to use word processing and spread-sheet and database software and to search the internet for research purposes.

Outstanding proven time management and organizational skills; Ability to prioritize ongoing vs. immediate needs appropriately

Ability to travel within the United States and to Europe, and to serve on the field for several weeks at a time, as needed.

Desirable

French language skills

Good knowledge of US context, including US employment laws and regulations

 

Type

HQ

Contract Type

Permanent

Additional Information

Starting salary mid 140s – low 150s (commensurate with experience)

Desired Hiring Date

Approximate start date in office mid June 2018

Working Time %

100.00

 

How to Apply

To apply, send cover letter and resume to: Employment.msfusa@newyork.msf.org, Attn: “Director of Field Human Resources”

No phone calls and emails please.  Applications without cover letter will be disregarded.

Application Deadline:  March 26, 2018

 

 

eHealth Unit EMR Implementation Engineer

Department

The eHealth Unit has the mandate to promote and advance secure, efficient, and effective use of health information from MSF operational activities, and help to inform future health information technology initiatives. The Unit supports the ability to capitalize on available information in order to make appropriate and timely management decisions, and rationalize reporting requirements by refining how data is gathered, used and shared. The Units work spans the entire development lifecycle from analysis of needs to deployment and long-term use of those systems and applications. The Unit has the responsibility to look to the future and further develop its information management capacity and systems, including better incorporation of the use of new technologies, to facilitate informed decision-making in order to adapt its humanitarian response to constantly changing situations.

Project

The eHealth Unit team members are based in Paris, New York or in field missions and transverse between the operations, medical and IT departments. The eHealth EMR Implementation Engineer functions as a core member of the eHealth team under the supervision of the EMR team lead. The eHealth EMR Implementation Engineer will be responsible for configuration of the forms and setup of master data in the EMR, along with setting up of users and access rights, infrastructure setup and deployment of EMR software on servers, and support of EMR in hospitals and projects in the field. This will include setting up and maintenance of software environments and applications while conforming to OCP standards and ensuring international policies, including procurement, configuration, security and backup policies are in place and adhered to.

Tasks

Main Duties and responsibilities -

●      Implementation

○      Configures data capture forms and fields in EMR based on finalized metadata using JSON, CSS and SQL skills

○      Configures drug lists, diagnosis lists, lab test lists, disposition lists, bed layouts, and other master data in the EMR

○      Configures and updates concepts, and concept sets based on finalized metadata

○      Uses CSS, JavaScript and Groovy skills to configure patient summary dashboards, including calculated values and formulas, patient queues, patient registration and enrollment forms, charts, graphs and other display widgets in the EMR

○      Configures discharge and visit summary display controls and widgets using JSON

○      Sets up providers, users, user groups and associated access rights and privileges

○      Sets up data backup and sync mechanisms

○      Ensures efficient and error free data migration from existing applications and spreadsheets by writing migration scripts using scripting languages

○      Debugs issues using Unix commands and queries databases such as MySQL and PostgreSQL

○      Queries the EMR databases to generate reports and performs additional analyses and interpretation as required

○      Works with eHealth Unit Technical Administrator on infrastructure setup and maintenance activities and steps required for software deployment and roll-out (stated below)

●      Infrastructure Setup and maintenance

○      Sets up and maintains primary and secondary servers, operating systems, backup and sync mechanisms, and hosting environments required for deployment and upgrade of the EMR

○      Sets up end user devices with sufficient user privileges and access rights

○      Ensures security of hosting environments, servers, end user devices, and data

●      Deployment and Roll Out

○      Deployment of EMR and associated software on servers (cloud hosted or remote and physical), including setting up, deployment and troubleshooting -

■      CentOS and other distributions of Linux

■      Commonly used servers such as Apache HTTP and Tomcat servers

■      Databases such as MySQL and PostgreSQL

■      Physical servers and cloud hosting instances for different environments using AWS

■      Environment monitoring software such as Hyperic HQ, Nagios and Zabbix

○      Provides technical support, troubleshoots and resolves issues, ensures up to date documentation, and works with vendors to escalate issues as per processes setup

III.        Profile

●      5+ years’ experience in configuring and deploying EMRs or large IT systems

●      Experience in coding SQL scripts and Unix shell scripts is a must

●      Proficient in JSON, JavaScript, HTML, CSS, Groovy and other scripting languages

●      Knowledge of Java and Python programming languages is a must

●      Deep know-how in deployment, troubleshooting and maintenance of servers such as Tomcat and Apache

●      Demonstrated knowledge of web applications and database is a must

●      Extensive real time experience deploying and troubleshooting MySQL, PostgreSQL and other open source databases

Requirements

●      Experience working on various linux distributions including CentOS, Debian and Ubuntu

●      Experience with virtualization platforms, e.g. Docker

●      Skilled in setting up and using helpdesk tools such as Nagios for server monitoring

●      Experience implementing OpenMRS or similar platforms

●      Strong organizational skills and ability to work in a culturally diverse environment

●      Great interpersonal skills and a genuine desire to learn new skill sets

●      Self-starter able to initiate and follow through programs with minimal supervision

●      Strong written and oral communication skills

●      Experience working in low resource settings

●      English required, French and Arabic an asset

Type

HQ

Contract Type

Open ended Contract

Additional Information

Starting salary mid 80s – low 90s (commensurate with experience)

Desired Hiring Date

19, March 2018

Working Time %

100,00

How to Apply

To apply, send cover letter and resume to: employment.msfusa@newyork.msf.org, Attn: “eHealth Unit EMR Implementation Engineer”

No phone calls and emails please.  Applications without cover letter will be disregarded.

Application Deadline: March 2, 2018. 

EMR Knowledge Management and Training Coordinator

Department

The eHealth Unit has the mandate to promote and advance secure, efficient, and effective use of health information from MSF operational activities, and help to inform future health information technology initiatives. The Unit supports the ability to capitalize on available information in order to make appropriate and timely management decisions, and rationalize reporting requirements by refining how data is gathered, used and shared. The Units work spans the entire development lifecycle from analysis of needs to deployment and long-term use of those systems and applications. The Unit has the responsibility to look to the future and further develop its information management capacity and systems, including better incorporation of the use of new technologies, to facilitate informed decision-making in order to adapt its humanitarian response to constantly changing situations.

 

Project

The eHealth Unit team members are based in Paris, New York or in field missions and transverse between the operations, medical and IT departments. The Unit currently has two core teams, Health Management Information System (HMIS) team and Electronic Medical Records (EMR) team. The EMR team is responsible for the deployment, support and use of electronic medical record systems. The core system used is Bahmni, an open source medical record system built on top of OpenMRS. The EMR Knowledge Management and Training Coordinator functions as a core member of the eHealth Unit and will be responsible for developing and implementing the training and learning strategy for the EMR System, including but not limited to training end users on system navigation, data use and information management and overall knowledge management related to the EMR. The EMR Knowledge Management and Training Coordinator reports to the EMR Team Leader in New York.

 

Tasks

MAIN RESPONSIBILITIES AND ACTIVITIES:

Development of training objectives, courseware and material for EMR

●      Engage with multi-level end users to identify training needs (including resources, indicators, data sources, data management processes, and use of information)

●      Design and develop learning content and resources (written documentation for internal consumption and external publishing, manuals, end user guides, training material, videos, job guides etc.) which will allow the effective and continuous use of the EMR in projects

●      Development of training methods and standard operating procedures to improve EMR functioning and use, including group training sessions and on-the-job approaches

Facilitation of end user training and knowledge management for EMR

●      Train users on how to use the EMR to record data, extract reports and data exports

●      Training and education of users during the initial roll-out and deployment of EMR

●      Organize and coordinate the delivery of one-on-one and group trainings for identified end users at EMR implementation locations

●      Coordinate and conduct regional trainings of the EMR

●      Identify and build out content management space for users to access learning and knowledge material

  Training Support and Continuous Improvement of training material and methodology

●      Engage and share best practices, lessons learnt and training approaches and content with the Bahmni and OpenMRS community, and implementation teams in other MSF sections

●      Work with the project manager and implementation manager to identify needs and improve training methodologies and courseware

●      Elicit feedback from users, observe and identify gaps and areas to improve training material, and training delivery methodology continuously

●      Long term re-education of end users and user groups to facilitate long term sustainable use of the EMR

●      Contribution in the revision and improvement of the tools within the EMR team

●      Respond to HQ functional needs for EMR use

●      Help respond to support queries from users, especially (around “how-to”s)

 

Requirements

●      Bachelor’s Degree with at least 5 years of relevant work experience required; Advance degree in public health or related fields such as health systems or health information is preferred.

●      Experience on health data analysis at different level for different purposes (evaluation, planning, definition of health priority, epidemic early warning etc)

●      Demonstrated ability and experience in:

○      Assessing training needs, creating training content and training various levels of users

○      Designing & writing training programs, especially for clinical and support staff

○      Facilitation of workshops and on the job training

○      Knowledge of e-learning design and delivery using Atlassian, Moodle or similar training and learning management systems is preferred

○      Fluent written and spoken English required

○      Familiarity with OpenMRS and Bahmni preferred

●      Knowledge and experience with common relational databases i.e. SQL, MySQL, Oracle, etc., and a good understanding of extracting, transferring and transforming data (ETL), preferred

●      Strong representational and interpersonal skills

●      A team player but also able to work independently and manage various projects on a daily basis with minimal supervision and to function as an effective member of a multidisciplinary team

●      Willingness to travel internationally 30-50% time.

●      Genuine interest in and commitment to the humanitarian principles of MSF

Type

HQ

Contract Type

Open ended Contract

Additional Information

Starting salary mid 70s – high 70s (commensurate with experience)

Desired Hiring Date

19, March 2018

Working Time %

100,00

How to Apply

To apply, send cover letter and resume to: employment.msfusa@newyork.msf.org, Attn: “EMR Knowledge Management and Training Coordinator”

No phone calls and emails please.  Applications without cover letter will be disregarded.

Application Deadline: March 2, 2018. 

Infection Control Specialist

Department

The Medical Unit in MSF New York is part of the Medical Department of Operational Center – Paris (OCP) and provides technical support for: Tropical Medicine, Infectious Diseases (including antibiotic resistance (ABR), medical article writing and publication and special projects, such as the Febrile Illness Diagnostic Program (FIDP).

 

Project

MSF and in particular OCP, is committed to providing hospital-based secondary and tertiary care to those ill and injured across the range of the organization’s mission contexts. For instance, surgical and neonatal programs are a major component of our hospital activity, MSF OCP leads the MSF movement in the number of surgical acts performed annually.  In our projects in Africa, the Middle East, and the Caribbean, MSF performs life- and function-saving surgery for war- and accident-trauma. Additionally, MSF OCP assisted more than 60 000 births and admitted 12 000 newborns for in-patient care in 2016, being the newborns a particularly infection-susceptible population with known high mortality rates if their infections are not properly treated.

Infections of soft-tissue, bone, and bloodstream acquired either prior to hospitalization or in-hospital are a major challenge to the successful outcome for these patients, particularly considering the global problem of ABR.  In recognition, MSF has made ABR a focus of operations, policy, and advocacy.  The MSF OCP medical department has created a multi-disciplinary team to address ABR in its operations, including an infectious disease specialist, a microbiologist and an epidemiologist.  For 2018, MSF OCP will finalize its 2018-2021 ABR roadmap (a model for MSF as a whole) which will focus on 4 pillars: antibiotic stewardship, infection control, the microbiologic identification of the etiology and drug-resistance patterns of the principle life-threatening infections encountered in our patient populations and operational research.  In 2018, the ABR team will be based primarily in New York and an Infection Control Specialist (this role) will be added to provide expert support.

 

Tasks

Essential Functions and Responsibilities

·         Within the ABR OCP roadmap goals, the infection control specialist will establish a framework for the policies and procedures of hospital-based infection prevention and control (IPC), focusing initially on hospital care.

·         The incumbent will be responsible for issues relating to IPC, including sterilization (quality of materials used by MSF, definition of standards, procedures and implementation) and the selection, procurement and use of material for it (hygiene and sterilization products, medical equipment)

·         In collaboration with other medical department referents: review and update current MSF OCP IPC policies and recommended practices, adapted to the context and specific activities of our hospital-based projects. This will include: minimum standards required of all hospital structures, which may include everything from ward layout, cohorting of patients, wound care practices, hand hygiene, barrier practices, hospital environment sources of pathogenic bacteria, etc. 

·         Mapping of IPC in our projects and evaluation of IPC needs

·         Make regular field visits to implement and evaluate performance of hospital IPC activities, sterilization and hygiene practices including working with hospital managers and operations to evaluate isolation/contact precautions capacity in existing and planned hospital structures that have microbiology capacity for IPC of patients with multidrug resistance (MDR) pathogens.

·         Work with surgeons, infectious diseases’ specialists, the pharma team and others to develop standard case definition for hospital-acquired tissue infections. 

·         Work with the medical department ABR team to define the roles and responsibilities and training needs of personnel to establish, monitor, and reinforce basic infection control practices appropriate for all MSF OCP hospital structures as well as in specialized hospitals, contribute to the description and function of a multi-disciplinary hospital “ABR team” that coordinates and collaborates on microbiologic identification of antibiotic resistant organisms and antibiotic stewardship personnel to promote appropriate use of antibiotics.  In addition, contribute to training materials for infection and ABR control adapted to OCP hospital levels and activities. 

·         Briefings and debriefings of expatriates going and coming from relevant missions

·         Respond to field queries about questions on hygiene sterilization, IPC including identification and control of hospital outbreaks of ABR.

·         Participation in the activities of the medical department:

Preparation of the annual and/or multiannual plan,

Participation in training,

Support to the HR department for the validation of CVs, volunteer placements in its area of ​​competence

·         Contribute to formulation of operational research questions relevant to IPC, including systematic review of nosocomial infections in resource-limited settings.

Collaborate with IPC-relevant partners, both within MSF including intersectionally and external to MSF regarding IPC in resource-limited settings (implementation, monitoring, evaluation).  In relationship with MSF-USA:

  • Collaborate with the different departments in the NY office (programs, communications, fundraising, field HR, Access Campaign)
  • Participate in different MSF-USA activities: general assembly, info days, webinars, etc.
  • Represent MSF at different conferences, meetings with academia and other NGOs.

 

Requirements

Required:

·         Medical Doctor, Registered Nurse (RN), Bachelor of Science in Nursing (BSN), Hospital Pharmacist or advanced degree, with formal Infection Control training

·         At least two years’ experience as an Infection Preventionist in an acute care setting or equivalent combination of education and experience.

·         Knowledge of infection prevention control practices and processes.

·         Previous work in or knowledge of the developing country context and understanding of its challenges

·         Ability to work as a team member and interact with broad spectrum of healthcare personnel.

·         Excellent written and verbal communication skills.

·         Strong computer and data entry skills, especially in Microsoft Word, PowerPoint, and Excel.

·         Skilled in organizational behavior and group dynamics.

·         Independent, able to write clearly and succinctly, ready to collaborate as a team.

·         English language fluency required;

·         Ability to travel, spending up to 30-40% time in Paris operational center headquarters and field visits.

Preferred:

·         Experience working in the field with MSF or a similar humanitarian organization.

·         French language fluency. Other languages are an asset (i.e. Arabic)

·         Certification in Infection Control or similar.

Type

HQ

Contract Type

Open Ended Contract

Additional Information

Starting salary mid 90’s to low 100’s USD (commensurate with experience)

Desired Hiring Date

16, April 2018

Working Time %

100,00

How to Apply

Please send letter of interest/cover letter and resume to: employment.msfusa@newyork.msf.org,  Attn: “Infection Control Specialist"

Submissions without cover letter will not be reviewed. No phone calls please.

Application deadline: March 25, 2018.