Type of position: Full-time; Exempt
I. Purpose of the Job
The Mid-Level Giving Manager works closely with the Marketing and Major Gifts teams to develop and implement a program strategy and comprehensive cultivation and stewardship program for Doctors Without Borders’ mid-level “Partners”—donors who give any single gift of $500 - $5,000 in a 24-month period. S/he engages donors directly through personalized communications and outreach that deepens their relationship with the organization. The Mid-Level Giving Manager is responsible for developing the strategy for this highly valuable program, overseeing the development of engagement opportunities, marketing materials, and upgrading strategies specifically targeted to Doctors Without Borders’ Partners.
I. Essential Functions and Responsibilities
Mid-Level Marketing Strategy and Management (70%)
- Develops−and oversees the implementation of−innovative, multi-channel strategies for mid-level acquisition, retention and upgrade
- Conducts continuous evaluation of MSF’s branded mid-level giving program, recommending changes to program design and implementation on an ongoing basis
- Collaborates on creative design, messaging and data segmentation for mid-level prospect mailings
- Builds relationships with mid-level donors via phone calls, personalized email communications, ongoing written contact, and events.
- Acts as primary contact for incoming phone calls and email requests from mid-level donors, soliciting feedback and tracking response in the database.
- Develops mass-market outreach plans that demonstrate appreciation, recognition and engagement of mid-level donors
- Stays abreast of industry best-practices in mid-level donor management and implements applicable innovations to the program
- Works closely with Planned Giving and Major Gifts to assist in the cultivation of potential major donors and planned giving prospects
Planning & Budgeting (30%)
- Collaborates with Marketing Director, marketing vendors and members of team on the creation and implementation of an Annual Plan and Budget for mid-level program designed to meet the fundraising needs of MSF-USA
- Sets, tracks, and prepares reporting on program KPIs and goals
II. Supervisory Responsibilities
Supervises and manages one or more office volunteers, interns and/or Work Study students who work on specific clerical, administrative or research projects in support of the department.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
III. Fiscal Responsibility
Works with Director and agency to forecast mid-level program revenue and expenses. Oversees analysis of mid-level revenue trends throughout the year to assess results, and interprets data to recommend and implement appropriate changes to targets or adjustments in strategies.
Works with Director and consultants to develop mid-level program budget for review by the Director of Development and subsequent approval by Executive Director and Administrative Committee of the Board of Directors. Reviews and administers approved budget, in accordance with MSF’s policies and procedures. Works with Director to revise program budget when needed.
Collaborates closely with Director and consultants to prepare and administer mid-level program budget.
IV. Extent of Public Contact
This position has extensive public contact as the face of the MSF-USA Partner program. Daily contact with donors comprises a large part of this position.
Attends regularly scheduled staff meetings and Program Updates and several annual office-wide debates to participate in information sharing across all departments, and stay informed on important MSF topics so that s/he can speak accurately to high-value donors about MSF’s current work, and contribute to the organization’s ongoing development.
Attends regularly scheduled departmental meetings and marketing unit meetings and cross-departmental Development/Communications meetings to share information, brainstorm solutions, and coordinate priorities and activities.
V. Physical Demands
While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
VI. Working Conditions, Travel and Environment
The duties of the job require regular attendance 5 days/week for a minimum of 35 hours. Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.
The Mid-Level Giving Manager must be available to travel to seminars, conferences and MSF international working groups.
- Minimum 3-5 years directly relevant experience in soup-to-nuts responsibility for a fundraising program, plus BA, or equivalent combination of education and experience
- Exceptionably personable, with proven skills at building and maintaining supporter relationships
- Demonstrated ability to develop successful strategies for donor recruitment and retention
- Demonstrated ability to produce program and project documentation, such as strategy documents, creative briefs, project plans, wrap-up reports, KPI reports
- Familiarity with complex data segmentation for large fundraising programs
- Demonstrated ability to develop and drive the implementation of cross-channel marketing plans
- Excellent computer skills including proficiency using MS Office and extensive knowledge of Excel
- Strong written and oral communication skills
- Organized, detail-oriented, creative with problem-solving skills and strong analytical skills, who is comfortable working in a high energy, fast paced environment
- Ability to deal calmly with pressure and deadlines and to communicate with diplomacy in all scenarios
- Collaborative team player able to work effectively in cross-functional teams
- Ability to work independently, move projects from conceptual stages to launch, and handle multiple and often competing deadlines
- Familiarity with ROI or other donor database a plus
- Strong understanding of the mission and messaging of Doctors Without Borders
How to Apply
To apply, send letter of interest/cover letter and resume to: firstname.lastname@example.org, ATTN: Mid-Level Giving Manager before July 21, 2017. Any applications submitted without letter of interest/cover letter will not be considered.
Salary - Low to High 70s (USD). Comprehensive benefits provided. Generous paid time off. A friendly, supportive environment with growth potential.
No calls please.