The following office-based positions are currently available at MSF.

Association Coordinator

Purpose of the Job

 

MSF-USA became a membership organization in 1999 in response to an MSF International Council resolution that all sections should incorporate the ‘associative’ concept into their structure and governance.  Therefore, under the general direction of the Association Committee of the Board of Directors, the Association Coordinator’s role is to foster leadership and activism within the MSF-USA Association and to cultivate a strong, vibrant, well-informed membership that is able to assume its responsibility to elect the Class A members of the Board of Directors, to engage in the annual review of MSF-USA at the General Assembly, and participate in key debates surrounding the humanitarian activities of MSF as a whole in order to provide ongoing guidance to MSF-USA and the movement.

The Association Coordinator serves as a crucial link between the membership, the US offices, the Board, and the Associations of other MSF sections, and, in particular, provides a bridge between the membership and its elected representatives. At its core, the position galvanizes Associative life throughout the  US office and Association.

To achieve these goals, the Coordinator communicates regularly with Association members through face2face briefings/debriefings from the field, print and electronic media, organizes the annual General Assembly, facilitates regional activities, and acts as the central point of contact with the Association membership to maintain an overview of their participation in activities and events planned by all the departments of MSF-USA, and to facilitate that participation, as needed. 

The Coordinator also manages the membership rolls, coordinates the voting process with legal counsel and facilitates the Association Committee of the Board in addressing legal issues pertaining to the Association including definition and interpretation of By-Laws.  this position will be filled via a pool of staff that will rotate between headquarters and field in 6- to 9-month increments in order to continue infusing and animating the Association with ongoing developments and debates unfolding at the field level, and ensuring the position maintains regular contact with the field reality of MSF.

Essential Functions and Responsibilities

 

Planning and Management (10%)

Leads the ongoing development and implementation of the annual plan to mobilize and foster the MSF-USA Association, in close collaboration with the Chair of the Association Committee of the Board for presentation to the full Committee and to the full Board, as needed.

Leads an internal working group, drawn from representatives of all MSF-USA departments, tasked with animating Associative life and mobilizing necessary internal resources in support of this ambition

Throughout the year, facilitates the application and approval process for new Association members.

Maintains the Association database, including details of each member’s status, voting eligibility and attendance at the annual General Assemblies.

Evaluates and reports on progress toward stated goals and objectives, and effectiveness of projects undertaken, to the Association Committee Chair and the Communication Director, discussing required changes in goals or objectives resulting from current status and conditions.

Collaborates with the Chair of the Association Committee to prepare the agenda for each monthly Association Committee meeting.  Prepares all necessary meeting documentation for the Executive Officer to circulate to all members of the Association Committee.

Association Coordinator fills in for the Executive Officer, as needed, with a particular focus on supporting the Board

Hires, manages and evaluates office volunteers, work-study students and/or interns for administrative tasks within the Association area.

Develops annual budget projection and conducts quarterly budget revisions for Association activities including the annual General Assembly for review and approval by the Chair of the Association Committee and Executive Director, and administers budget throughout the year.

Communication with Association Members (45%)

Working to support the Board, particularly the elected members, to develop and maintain an ongoing dialogue with their constituency.

With the technical support of the Communications Department’s web team, directs the development and administration of the Association website to facilitate information flow and maintain historical records, including mini-AG feedback, GA reports, supporting documents for GA discussions, reports and special messages from the Board.

Stays abreast of larger MSF issues, and immediate concerns and experiences of individual Field MSFers through debriefing all returning field MSFers, attending BBL’s, reading Tukul, checking all MSF websites and reading the newsletters of other Associations.

Working with the OCP Portal Editor, plans and manages editorial content for online and print communications (MSF-USA PAD Facebook page, website, and email newsletters)  designed to keep the Association membership informed regarding key MSF issues and debates, changes in the US offices, as well as to provide a forum for communications from the Board and an outlet for expression for the members.

Organizes and/or supports organization of regular regional gatherings, and facilitates potential involvement of elected Board members or office representatives. Mobilizes regional US association members in joining MSF-USA public events and seize opportunities of donor meetings or other gatherings to connect local association members with office staff.

Uses all Association communication tools to maintain connections between Field MSFers’ and the MSF-USA office, and specifically to the PSN, the Speakers Bureau, and various Public Education activities.

Communicates on a routine basis with the membership, usually via email, to keep them informed of the immediate activities and concerns of MSF-USA including (but not limited to) media coverage, special events in their region, field emergencies and/or special recruitment challenges.

Conducts briefings and debriefings and presents at Information Days to introduce field volunteers to the Association.

Promotes membership in the MSF-USA Association and attendance at the annual General Assembly among MSF field workers in the US and abroad, including locally hired staff, via print and electronic media, briefings and debriefings, and via individual cultivation.

Communication within the MSF-USA Office (10%)

Participates in office meetings and discussions in order to stay informed about issues relating to the MSF-USA office, and the wider MSF movement. Regular meetings include:
    - monthly staff meeting

    - weekly Program dept updates

    - weekly Communications dept meeting

    - bi-weekly inter-departmental Recruitment meeting

    - monthly Content Committee meeting .

Serves as a central point of contact for all MSF-USA departments who would like Field MSFers to support their activities. Specifically, conducts periodic follow-up with Field MSFers and, as a neutral party, represents the Field MSFers’ interests to the various departments, collaborating with the departments in the selection of appropriate field volunteers for public speaking engagements and presentations, and assisting with recruitment of volunteers for special projects, as needed.

Organizing the Annual General Assembly (25%)

Leads the development of content for the General Assembly in close collaboration with the Association Committee, the Executive Director, the Communications Director,and members of the staff, proposing and refining the agenda, schedules, themes, formats, and speaker lists.

Coordinates with relevant MSF-USA staff the development of workshops and trainings in advance of the MSF-USA General Assembly.

Working with the OCP Portal Editor, prepares preparatory readings and online debates for Association members to be informed to meaningful engage in GA debates and workshops and ensuring eligible voters have access to relevant information to critical assess positions of candidates for the Board

With the support of the Public & Internal Events Unit and Associative working group, leads the organization and management of all logistics for the annual General Assembly, including physical preparation (conference space, accommodations, catering, A/V, party), membership issues (registration, travel arrangements, bursary,) and running the GA with the assistance of volunteer crews.

Manages all administrative matters pertaining to membership and the election of Class A Board members (membership management, candidates, absentee voting, proxy voting) with the close oversight of the Association Committee and legal counsel.

Prepares and administers surveys to the attendees of the GA to obtain feedback on the logistics and content. Compiles survey feedback and prepares a post-GA Report for the Association Committee including an evaluation and recommendations.

Prepares comprehensive minutes of the General Assembly for the historical records of MSF-USA.

Supporting the Peer Support Network (5%)

Acts as the primary contact between the co-coordinators of the PSN and MSF-USA. Helps organize training days prior to the annual General Assembly and one residential retreat every two years.

Maintains records of all Field MSFers who have been trained to work in the PSN.

Encourages experienced Field MSFers to attend PSN trainings and to volunteer to participate in the PSN.

MSF International Coordination and Representation (5%)

Follows the activities of other MSF Associations. Shares with Associative counterparts ideas, best practices, and materials to help build a strong Association. Researches the format and content of the General Assemblies of other sections.

Closely follows the mini-AGs in order to incorporate their content and feedback into our General Assembly.  The Association Coordinator may be asked to attend one or more mini-AGs.

Supervisory Responsibilities

May manage one or more unpaid staff – including volunteers, interns and/or Work-Study students.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Fiscal Responsibility

Develops the Association budget for review by both the Chair of the Association Committee and the Executive Director, and for subsequent approval by the Administrative Committee of the Board of Directors.  Implements, controls and reviews approved Association budget, in accordance with MSF’s policies and procedures.  Responsibilities include quarterly budget review and revision. Identifies and recommends new vendors; manages vendors including venues and caterers.

Extent of Public Contact

Within MSF, interacts with all levels of staff, Board and returned volunteers, facilitating communication among all parties.  Interacts with vendors and legal counsel as required.

Physical Demands

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions.  Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

To travel to the field (usually in the developing world), the employee must attest to physical fitness to endure physically difficult, high stress situations which may include the necessity to walk long distances, carry a backpack or other equipment of up to 50 pounds, to ride long distances over very poor road conditions, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions, Travel and Environment

The duties of the job require regular attendance 5 days/week for a minimum of 35 hours.  Must be available to work before 9:00 am, after 5:00 pm and on weekends, as required.

Must be available for standard domestic and international business travel, as well as for travel to MSF field projects.  While performing the duties of this job in the field, the employee may be exposed to precarious settings under high security and/or very basic living conditions, outside weather conditions and infectious diseases.

 

Qualifications

 

  • Ability to think strategically about how to engage the Association in debate and drive content.
  • Genuine interest in, and commitment to, the humanitarian principles of MSF, and the movement’s Associative structure in particular.
  • MSF field experience and ability to rotate in and out of the field for placements of 6 to 9 months.
  • Strong communication skills - interpersonal, written and oral. Ability to communicate with a wide variety of people including Field MSFers, Board members, office staff, and donors.
  • Ability to leverage social media tools to engage and communicate with Association members, preferred
  • Interest in hearing and sharing the personal field experiences of Field MSFers. Ability to reflect objectively on the combined experiences of Association members and provide feedback to other HQ departments and the elected Board members.
  • Ability to work independently, with a minimum of supervision, to accomplish the goals of the position while inviting the participation and incorporating the voices of multiple constituencies.
  • Ability to accurately synthesize complex, sensitive material and to produce articles for publication.
  • Events planning or project management experience a plus.
  • Strong computer literacy skills, including the ability to use word processing, spreadsheet, web and database software and to search the internet for research purposes.  Knowledge of graphic design programs a plus.
  • Ability to handle a large volume of work and to prioritize ongoing vs. immediate needs appropriately.
  • Outstanding proven time management and organizational skills. Keen attention to detail with ability to track multiple projects at one time.
  • Excellent judgment and diplomacy.
  • Bachelor's degree (B.A. or B.S. or equivalent) plus 3-5 years related experience; or equivalent combination of education and experience. Fluency in English required, French fluency preferred.

 

Starting salary range: high 60’s to low 70's, commensurate with experience.  Excellent benefits.  Training opportunities and growth potential.

 

Send cover letter and resume to:  employment.msfusa@newyork.msf.org,

Attn:  Association Coordinator.

 

No calls, please.

 

Donor Services Representative

The NY office of MSF-USA is seeking a donor services representative to respond to donor inquiries and provide the highest quality service in response to donor calls and correspondence. The in-house donor service team at MSF-USA provides high-level service to all of MSF-USA’s donors regardless of their giving history and acts as tier two support for inquiries that are escalated from the inbound call center. The position requires extreme attention to detail and the ability to learn and execute account updates in the donor database while simultaneously engaging with donors politely and consistently. 

Position Responsibilities

  • Answers prospective and current donor questions on the telephone, by email, online chat, and by mail regarding MSF activities and programs, contribution options, and guidelines.
  • Assists donors with donations, receipting, and with issues that cannot be handled by MSF’s inbound call center.
  • Regularly reviews and updates the donor database with relevant donor codes and notes.
  • Provides administrative support for major gifts, foundations, and corporations fundraising units.
  • Provides input on the development of donor service communications materials including letters, email, and telephone scripts.
  • Attends department meetings and in-house presentations on MSF’s field programs.

Qualifications

  • Minimum two years administrative experience, preferably in a customer service and/or non-profit environment, plus BA, or equivalent combination of education and experience.
  • Strong interpersonal and written and oral communications skills.
  • Proven administrative skills including keen attention to detail with ability to track multiple projects at one time.
  • Strong computer literacy, including ability to use word processing, spreadsheet, and database software; search the internet for research purposes; and learn new Windows-based programs. The position requires the ability to learn multi-step database routines and to execute them with a high level of accuracy and quality on a frequent basis.
  • Persistent follow-up on donor requests and queries until they are resolved; ability to communicate with donors, colleagues, and department managers clearly and consistently.
  • Prior experience with Revolution Online or other donor databases a plus.
  • Fluency in Spanish a plus
  • Interest in and knowledge of MSF’s programs and activities preferred.
  • Residence in or willingness to relocate to NYC metro area (no relocation package provided).
  • US work authorization.

Salary Range:  Low 40s (for a 35 hour work week) commensurate with experience, plus the opportunity for additional work hours, especially during the busy year-end season. Excellent benefits. Training opportunities and growth potential.

Send cover letter and resume to employment.msfusa@newyork.msf.org, Attn.: Donor Services Representative Search.

We are looking to fill this position ASAP. Candidates are encouraged to apply, first consideration will be given on a rolling basis.

MSF-USA Executive Director

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international independent medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural and man-made disasters, and exclusion from health care in more than 60 countries.

MSF medical teams often witness violence, atrocities, and neglect in the course of their work, much of which occurs in places that rarely receive international attention. At times, MSF may speak out publicly in an effort to bring a forgotten crisis into view, alert the public to abuses occurring beyond the headlines, criticize the inadequacies of the aid system, challenge the diversion of humanitarian aid for political interests, or call out policies that restrict access to medical care or essential medicines.

Overview

Under the oversight of the Board of Directors, the Executive Director (“ED”) is responsible for leading MSF-USA in accomplishing its social mission of significantly participating in, and contributing to, the effective provision of medical humanitarian assistance to people affected by armed conflict, epidemics, natural or man-made disasters, or exclusion from health care.

Essential Functions and Responsibilities

Leadership and management of the US office: The ED is responsible for ensuring the effective, efficient, and ethical management of MSF-USA. This includes financial and human resources, as well as developing and upholding the credibility and reputation of MSF’s medical humanitarian work and the name/logo in the United States. The ED leads and manages an organization with a current staff of 100, and an annual budget of over $200 million.  As the head of the New York office, the ED is responsible for fostering and maintaining a dynamic, collegial and respectful work environment. The ED supervises the Directors of five departments, Communications; Development; Field Human Resources; Domestic Human Resources, Finance & Administration; as well as a Program Support team composed of medical, operational and Advocacy staff. Leaders of these groups make up the Management Team (MT) (with the exception of advocacy) of which the ED is the chair.

Operational Partnership: the ED leads MSF-USA’s participation in the ‘operational partnership’ with MSF-France, Japan and Australia which includes shared responsibility and oversight for the development, implementation and critical review of joint operational projects; the provision of medical and other support to operations; the mobilization and management of appropriate human and financial resources. The ED also serves as co-supervisor of the Directors of Communication and Operations within the operational center.

Fund Raising: the ED oversees and has significant/direct involvement in fund-raising with a wide spectrum of donors (major donors, foundation and corporate donors, and other individual donors) and with an emphasis on unrestricted giving and increasing funding to support MSF’s operational independence and flexibility.

Public Representation, Communication and Advocacy:  the ED oversees and plays an active role in the definition and implementation of public communication and advocacy actions in the United States, to support operations and raise public awareness and understanding of medical humanitarian issues. The ED regularly serves as a spokesperson for MSF to the US media, and represents MSF to the US government, policy makers, academic institutions and other NGOs in the United States. The ED represents MSF’s work to donors, through mailings and other means of communications, as well as in-person. The ED is also actively engaged with other international humanitarian agencies in the US and participates and helps shaping humanitarian polices and strategies at international community level.

International Engagement: The ED further leads MSF-USA’s participation, in different areas, in the on-going development of a strongly interdependent and accountable MSF international movement.  The importance of the international movement dictates that the ED spends considerable time and effort on this aspect.

The ED is a member of the Executive Directors platform (ExCom) on which s/he interacts with other EDs from other MSF sections. On this body, s/he participates in the definition of policies and strategies to uphold and advance MSF-USA’s social mission; makes joint decisions on strategic issues; takes on delegated responsibilities on behalf of MSF-USA; and ensures the implementation of International Board directives. S/he can also serve on ad hoc assignments to other MSF international working groups or platforms. The ED also promotes the participation of MSF-USA on relevant international platforms.

The ED is accountable and reports regularly to the Board of Directors and works closely with the President and other Officers of the Board and Board Committees. The ED presents multi-year strategic orientations and their periodic review to the Board for approval. S/he also works with the chairs of the Board of Advisors and appropriate staff to identify prospective members.

Qualifications

Required

  • Humanitarian expertise, passion, education: A minimum of eight years directly relevant work experience in a humanitarian organization, plus Master's Degree in health administration, public health, international affairs, business administration, public administration or related area, or equivalent combination of education and experience. Genuine interest in, and commitment to, the humanitarian principles of MSF.
  • Leadership: Proven strategic and crisis management experience with a track record in leadership and demonstrated management/team development skills and ability to make time sensitive decision in unstable and volatile humanitarian contexts. Demonstrated capacity to develop programs, establish priorities and allocate resources among those priorities, delegate authority to achieve multiple operating and strategic goals and achieve results. Ability to critically analyze humanitarian issues with a broad vision and critical sense of the future of humanitarian organizations.
  • Board relations: serve as the link between the MSF-USA Board of Directors and the Management Team and MSF-USA staff. The ED is responsible for reflecting and communicating the recommendations of the MT and the views of the office to the Board.
  • Financial, budget, and analytical skills: Experience with fiscal and budget management in an organization of comparable size and complexity. Proven successful experience involving planning, analyzing, and negotiating along with financial skills and the business acumen necessary to support, expand and improve the performance of the organization.
  • Communication skills: Excellent written and oral communication skills in highly varied situations.  Ability to write and make speeches and articles that establish the messages and correct tone for the organization, internally and externally. Ability to effectively analyze, synthesize, and present complex or controversial information in a clear and convincing manner. Presence, experience, and maturity to meet with key contacts within and outside the humanitarian community: NGO leaders, high level government officials, key media figures, researchers, activists, individual donors, senior corporate executives, and directors of major foundations.
  • Management style: Ability to foster a creative, professional, collegial, “open door” management culture, to empower managers and staff members to fulfill their potential and to encourage staff to challenge assumptions, and to prioritize teamwork where appropriate. Strong interpersonal skills including the ability to respond effectively to sensitive inquiries/complaints.
  • Travel and work environment: Ability to travel extensively within the United States, to Europe, and serve in the field for several weeks at a time. Ability to sustain high energy over the long term and to work independently in a rapidly changing, high-pressure environment under tight deadlines.
  • Multicultural experience: Experience with and demonstrated ability to manage a multicultural staff and embrace a diverse work environment.

Preferred

  • Experience with board relations and development with an emphasis on recruitment, training, organization and motivation.
  • Proficiency in French and other foreign languages is a plus.
  • Prior experience of working with a US 501(c) 3 non-profit organization is a plus.                                    

To apply

Please submit cover letter, resume and three professional references by October 15, 2014 to David Epstein, MSF-USA Director of Domestic Human Resources to david.epstein@newyork.msf.org (Please indicate “Executive Director” in subject line). No agencies please. EOE

Seasonal Fundraising Systems Assistant (September-February)

The NY office of MSF-USA is seeking a seasonal fundraising systems assistant to provide general support to the fundraising operations team during our busiest time of year. Assignment to last through February 2015.

Position Responsibilities

  • Data entry into fundraising database including data hygiene, merging accounts, adjustments, etc.
  • Assist with acknowledgement (donor gift receipt) processing; quality control of acknowledgement files through the use of Excel
  • Data clean-up projects
  • Filing
  • Assist with incoming and outgoing mail
  • Print and mail donor letters

Skills Required

  • Excellent typing skills with the ability to produce high-volume, high-quality data.
  • Computer literate with strong skills in word processing and spreadsheets, familiarity with databases and Excel.
  • Organized, detail-oriented, ability to prioritize and work under pressure.
  • Fundraising software experience a strong plus.
  • Keen attention to detail with ability to track multiple projects at one time.

Rate of pay: $15–$18 per hour, commensurate with experience, for a 35-hour work week. Opportunity for additional work hours, especially during the height of the busy year-end season. Hours 35–40 pay at same base rate; hours worked over 40 pay at time and a half. No benefits.

Send cover letter and resume to employment.msfusa@newyork.msf.org, Attn.: Seasonal Fundraising Systems Assistant.

We are looking to fill this position asap. Candidates are encouraged to apply, first consideration will be given on a rolling basis.

Vaccination Operations Focal Point

The NY office of MSF-USA is seeking a full time operational liaison to advance progress on vaccination in target countries but also across the entire portfolio including vaccination in emergency situations. The position will liaise and work closely with the MSF OCP desks and med department and coordinate with the movement's vaccination platforms. the position will be a key facilitator for advancing MSF OCP immunization objectives and the communications and advocacy linked to those operations.

Position Responsibilities

  • To act as the focal point linking field operations, medical referents, access campaign vaccine responsible and communications dept in translating field experience into communication, campaign and advocacy messaging.
  •  Link the operational advances (Med-Ops) to the Access Campaigns advocacy and communications work on products, prices and policies providing field-based context examples for reports, PR’s, op-eds, social media campaigns conferences/workshops .
  • Liaise with OCP communications/MSF USA/CAME to support communications messaging and strategy around vaccination operations linked to CAME advocacy agenda.
  • Liaise closely with the desk for Chad and South Sudan and the country vaccination focal points (under recruitment) to advance MSFF’s priority country work; also with all desks including emergency desk on the introduction of new vaccines in emergency contexts. To document successes and constraints and integrate these elements into the advocacy and communications campaign.
  • According to country level obstacles identified by the country vaccination focal point (in 4 target countries) or by the desks in other countries (including immunization in emergency situations) this position will provide advocacy support in collaboration with Access campaign and Medical advisors to challenge/resolve these obstacles.
  • Internal communications: Provide regular feedback to medical and operations direction, NY office and operations depts, evaluation of progress, adaptation of strategies etc
  • Deliver presentations on country experience, provide interviews, etc., as requested.
  • Accompany Vaccine medical referent visits to fields (especially priority fields) if feasible, to understand areas for improving routine immunization, innovative vaccination activities, use of new vaccines, etc. Participate in any relevant country level workshops to support plan development, gather operational advocacy/communications material.
  • Develop a yearly budget for expenses directly related to the position.

Qualifications

A desirable candidate encompasses the following qualifications, competencies, and experience:

  • Project management “experience; analysis of problematic, analysis, strategic planning and implementation.
  • Experience working with MSF in the field at a project management level
  • Ability to work and facilitate a wide group of individuals with diverse expertise
  • Medical/Non-med/communications or advocacy background; understanding of public health an advantage
  • Experience working with vaccination programs a plus
  • Excellent writing and communications skills
  • Bilingual in French/English
  • Availability to travel up to 40%

Status: CDD 1 year

  • Permanent contract, full time basis based in NY able to spend 25% in Paris and short visits to field or within Europe.
  • The nature of your employment contract and salary will be determined by your administrative situation.

Starting Date: asap

Please send your application letter (letter of motivation and resume) by email at: emploi@paris.msf.org by September, 22nd 2014

Indicate the following reference in the mail subject line: VAC/FP-0814