The following office-based positions are currently available at MSF.

Donor Services Representative

The NY office of MSF-USA is seeking a donor services representative to respond to donor inquiries and provide the highest quality service in response to donor calls and correspondence. The in-house donor service team at MSF-USA provides high-level service to all of MSF-USA’s donors regardless of their giving history and acts as tier two support for inquiries that are escalated from the inbound call center. The position requires extreme attention to detail and the ability to learn and execute account updates in the donor database while simultaneously engaging with donors politely and consistently. 

Position Responsibilities

  • Answers prospective and current donor questions on the telephone, by email, online chat, and by mail regarding MSF activities and programs, contribution options, and guidelines.
  • Assists donors with donations, receipting, and with issues that cannot be handled by MSF’s inbound call center.
  • Regularly reviews and updates the donor database with relevant donor codes and notes.
  • Provides administrative support for major gifts, foundations, and corporations fundraising units.
  • Provides input on the development of donor service communications materials including letters, email, and telephone scripts.
  • Attends department meetings and in-house presentations on MSF’s field programs.

Qualifications

  • Minimum two years administrative experience, preferably in a customer service and/or non-profit environment, plus BA, or equivalent combination of education and experience.
  • Strong interpersonal and written and oral communications skills.
  • Proven administrative skills including keen attention to detail with ability to track multiple projects at one time.
  • Strong computer literacy, including ability to use word processing, spreadsheet, and database software; search the internet for research purposes; and learn new Windows-based programs. The position requires the ability to learn multi-step database routines and to execute them with a high level of accuracy and quality on a frequent basis.
  • Persistent follow-up on donor requests and queries until they are resolved; ability to communicate with donors, colleagues, and department managers clearly and consistently.
  • Prior experience with Revolution Online or other donor databases a plus.
  • Fluency in Spanish a plus
  • Interest in and knowledge of MSF’s programs and activities preferred.
  • Residence in or willingness to relocate to NYC metro area (no relocation package provided).
  • US work authorization.

Salary Range:  Low 40s (for a 35 hour work week) commensurate with experience, plus the opportunity for additional work hours, especially during the busy year-end season. Excellent benefits. Training opportunities and growth potential.

Send cover letter and resume to employment.msfusa@newyork.msf.org, Attn.: Donor Services Representative Search.

Candidates are encouraged to apply by August 22.

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Finance Manager

The NY office of MSF-USA is seeking a finance manager to be responsible for all non-donation related activities in the Finance Department. The position requires leadership and coordination of MSF-USA’s expense accounting, general ledger, and accounts payable management functions.

Position Responsibilities

General Ledger management (70%)

  • Ensure compliance with local, state and federal regulators.
  • Recommends and implements, in discussion with the Revenue Manager and the Director of Finance changes to the general ledger, financial statements, and internal control processes including segregation of duty.
  • Quarterly, performs a detail review of all non-donation related accounts and reconciles all balance sheet related entries and takes action to resolve discrepancy. Reviews and ensures that all corrective journal entries are prepared, entered and recorded as necessary.
  • Ensures, either through direct activity or oversight of staff:
  • That all relevant documents such as invoices, cash disbursements, journal entries are entered into accounting system;
  • That all incoming invoices are appropriately supported by existing contracts/P.O.’s/agreements, approvals, and coding; and
  • That checks are generated, proper signatures obtained, and disbursement logs prepared.
  • Adherence to MSF USA’s various financial policies and code of conduct.
  • That all non-donations related filings are accurately, completely and timely filed.
  • Ensure timely and accurate processing of specialized AP activities including but not limited to: telecommunications; travel; benefits; and credit card accounts.
  • Oversees inter-sectional billing and payments and defines the adequate tariffs in relation with International Staff re-billing. Ensure timely reconciliation of intra-company accounts.
  • Supervises production of cash position reports to monitor cash position and identify problems. Also responsible for recommending transfers of funds to investment accounts when cash position in bank accounts permits and requesting ForEx purchases when needed.
  • Oversee the payroll process, including but not limited to timely payment of payroll, updating of payroll changes, recording of payroll related activities in the general ledger system, reconciliation of accounts. Serves as a back up to the Payroll Manager as deemed appropriate and ensures that when such action is required that internal control process is not put in jeopardy.
  • Delegate authority, consult with and guide staff to achieve goals. Provide ongoing feedback in a context of mutual respect. Hold regular unit meetings to coordinate activities.
  • Is an active participant in the preparation of annual budget and reforecast.

Management & Administration (25%)

  • Participate in planning and implementation of Finance Department strategies, policies, and procedures.
  • Make recommendations to improve financial and accounting operations.
  • Prepares finance related guidelines and desk aids for use by office staff.
  • Updates finance office procedures as required.
  • Evaluates and recommends improvements in interdepartmental workflows.
  • Ensure effective internal controls paying a special attention to segregation of duty, coordinating with the Revenue Manager as needed.
  • Conduct orientations of new staff to help them learn finance department procedures.
  • May be assigned to cross-departmental working groups as lead non-donation finance representative to review business processes and recommended changes to processes or vendor practices.
  • Maintain awareness of all laws and regulations applicable to MSF USA on non-donation related activities. Ensure adherence to such laws and regulations.
  • Develop and maintain an effective, cohesive professional partnership with the Revenue Manager.

Consolidation of International MSF Accounts (5%)

  • Manage the finance team in the extraction and restatement of US financial data to meet international accounting standards.
  • Manage, in close coordination with the Revenue manager, the generation of reports for use by International Office for the annual international combined financial statement.
  • Contribute to the ongoing international dialogue on the best methods to report on combined financial information that accurately captures the financial data of multiple offices with distinct accounting practices and GL codes.

Supervisory Responsibilities

  • Supervise the work of one associate and one assistant who carry out varied finance, accounting, and administrative duties. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning, directing work, reviewing direct and indirect reports’ work product for accuracy and completeness, ensuring adherence to organization’s policies and procedure, and appraising performance.

Fiscal Responsibility

  • Contribute substantially to accuracy and completeness of all non-donation related reporting activities.
  • Has access to all financial data of MSF USA through use of accounting software and on-line banking, as well as confidential HR information (e.g. payroll).
  • Audit certain field expenses.

Extent of Public Contact

  • Works with staff of all US departments on a regular basis
  • Works with finance staff at partner sections and the International Office on a regular basis
  • Works with auditors and other consultants (e.g. pension record keeper)
  • Works with banks and other financial services vendors

Physical Demands

  • While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.
  • To travel to the field (usually in the developing world), the employee must attest to physical fitness to endure physically difficult, high stress situations which may include the necessity to walk long distances, carry a backpack or other equipment of up to 50 pounds, to ride long distances over very poor road conditions, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions, Travel and Environment

  • The duties of the job require regular attendance 5 days/week for a minimum of 35 hours. The candidate must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.
  • The candidate must be able to travel as required for standard domestic and international business travel as well as to MSF field projects. While performing the duties of this job in the field, the employee may be exposed to precarious settings under high security and/or very basic living conditions and outside weather conditions, as well as to infectious diseases.

Qualifications

Required:

  • Five to ten years experience in a senior-level finance or accounting position
  • CPA or equivalent
  • Experience supervising staff
  • Demonstrated knowledge of accounting, spreadsheet, and fundraising software
  • Demonstrated experience in business process analysis
  • Ability to communicate with non-finance professionals about financial and accounting matters
  • Organized, detail-oriented, problem solving, individual
  • Strong written communication skills including ability to write internal memos to staff, and to document departmental procedures and write manuals
  • Ability to handle a large volume of work under pressure and with deadlines
  • Excellent time management and organizational skills
  • Keen attention to detail with ability to track multiple projects at one time
  • Excellent judgment and diplomacy

Preferred:

  • Prior experience with MIP and/or Team Approach software strongly preferred
  • Fluent French and/or Spanish a strong plus 
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Seasonal Donor Services Representative (September–February)

The NY office of MSF-USA is seeking a seasonal donor services representative to respond to donor inquiries and provide the highest quality service in response to donor calls and correspondence during our busiest time of year.

Position Responsibilities

  • Answers prospective and current donor questions on the telephone, online chat, and by email regarding MSF activities and programs, contribution options, and guidelines.
  • Assists donors with donations and receipting and with issues that cannot be handled by MSF’s inbound call center.
  • Regularly reviews and updates the donor database with relevant donor codes and notes.
  • Provides administrative support for major gifts and foundations and corporations fundraising units.
  • Provides input on the development of donor service communications materials including letters, email, and telephone scripts.
  • Provides support for donor account data hygiene projects.

Qualifications

  • Minimum two years administrative experience, preferably in a customer service and/or non-profit environment, plus BA, or equivalent combination of education and experience.
  • Strong interpersonal and written and oral communications skills.
  • Proven administrative skills including keen attention to detail with ability to track multiple projects at one time.
  • Strong computer literacy, including ability to use word processing, spreadsheet, and database software; search the internet for research purposes; and learn new Windows-based programs.
  • Prior experience with Revolution Online, Raisers Edge, or other donor database a plus.
  • Residence in or willingness to relocate to NYC metro area (no relocation package provided).
  • US work authorization.

Rate of pay:  $15–$18 per hour, commensurate with experience, for a 35-hour work week. Opportunity for additional work hours, especially during the height of the busy year-end season. Hours 35-40 pay at same base rate; hours worked over 40 pay at time and a half. No benefits.

Send cover letter and resume to employment.msfusa@newyork.msf.org, Attn.: Seasonal Donor Services Representative Search.

Candidates are encouraged to apply by August 8, 2014.

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Seasonal Fundraising Systems Assistant (September–February)

The NY office of MSF-USA is seeking a seasonal fundraising systems assistant to provide general support to the fundraising operations team during our busiest time of year. Assignment to last through February 2015.

Position Responsibilities

  • Data entry into fundraising database including data hygiene, merging accounts, adjustments, etc.
  • Assist with acknowledgement (donor gift receipt) processing; quality control of acknowledgement files through the use of Excel
  • Data clean-up projects
  • Filing
  • Assist with incoming and outgoing mail
  • Print and mail donor letters

Skills Required

  • Excellent typing skills with the ability to produce high-volume, high-quality data.
  • Computer literate with strong skills in word processing and spreadsheets, familiarity with databases and Excel.
  • Organized, detail-oriented, ability to prioritize and work under pressure.
  • Fundraising software experience a strong plus.
  • Keen attention to detail with ability to track multiple projects at one time.

Rate of pay: $15–$18 per hour, commensurate with experience, for a 35-hour work week. Opportunity for additional work hours, especially during the height of the busy year-end season. Hours 35–40 pay at same base rate; hours worked over 40 pay at time and a half. No benefits.

Send cover letter and resume to employment.msfusa@newyork.msf.org, Attn.: Seasonal Fundraising Systems Assistant.

Candidates are encouraged to apply by August 15, 2014.

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Vaccination Operations Focal Point

The NY office of MSF-USA is seeking a full time operational liaison to advance progress on vaccination in target countries but also across the entire portfolio including vaccination in emergency situations. The position will liaise and work closely with the MSF OCP desks and med department and coordinate with the movement's vaccination platforms. the position will be a key facilitator for advancing MSF OCP immunization objectives and the communications and advocacy linked to those operations.

Position Responsibilities

  • To act as the focal point linking field operations, medical referents, access campaign vaccine responsible and communications dept in translating field experience into communication, campaign and advocacy messaging.
  •  Link the operational advances (Med-Ops) to the Access Campaigns advocacy and communications work on products, prices and policies providing field-based context examples for reports, PR’s, op-eds, social media campaigns conferences/workshops .
  • Liaise with OCP communications/MSF USA/CAME to support communications messaging and strategy around vaccination operations linked to CAME advocacy agenda.
  • Liaise closely with the desk for Chad and South Sudan and the country vaccination focal points (under recruitment) to advance MSFF’s priority country work; also with all desks including emergency desk on the introduction of new vaccines in emergency contexts. To document successes and constraints and integrate these elements into the advocacy and communications campaign.
  • According to country level obstacles identified by the country vaccination focal point (in 4 target countries) or by the desks in other countries (including immunization in emergency situations) this position will provide advocacy support in collaboration with Access campaign and Medical advisors to challenge/resolve these obstacles.
  • Internal communications: Provide regular feedback to medical and operations direction, NY office and operations depts, evaluation of progress, adaptation of strategies etc
  • Deliver presentations on country experience, provide interviews, etc., as requested.
  • Accompany Vaccine medical referent visits to fields (especially priority fields) if feasible, to understand areas for improving routine immunization, innovative vaccination activities, use of new vaccines, etc. Participate in any relevant country level workshops to support plan development, gather operational advocacy/communications material.
  • Develop a yearly budget for expenses directly related to the position.

Qualifications

A desirable candidate encompasses the following qualifications, competencies, and experience:

  • Project management “experience; analysis of problematic, analysis, strategic planning and implementation.
  • Experience working with MSF in the field at a project management level
  • Ability to work and facilitate a wide group of individuals with diverse expertise
  • Medical/Non-med/communications or advocacy background; understanding of public health an advantage
  • Experience working with vaccination programs a plus
  • Excellent writing and communications skills
  • Bilingual in French/English
  • Availability to travel up to 40%

Status: CDD 1 year

  • Permanent contract, full time basis based in NY able to spend 25% in Paris and short visits to field or within Europe.
  • The nature of your employment contract and salary will be determined by your administrative situation.

Starting Date: asap

Please send your application letter (letter of motivation and resume) by email at: emploi@paris.msf.org by September, 22nd 2014

Indicate the following reference in the mail subject line: VAC/FP-0814

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