The following office-based positions are currently available at MSF.

Corporate Relations Associate

  1. Purpose of the Job:

 

The Corporate Relations Associate will join a dynamic team responsible for raising over $9.5million in corporate donations.  Under the general direction of the Senior Development Officer for Corporate Relations, the Associate’s main responsibilities will include: research and vetting of corporate donors and prospects; gift processing and data maintenance of corporate donor information; management of cultivation mailings; supporting employee giving campaigns fulfillment; management of the incoming inquiries process for donations and corporate partnerships; assisting in coordinating two annual donor events; assisting in hiring and supervising team intern; and other administrative tasks as needed.

 

  1. Essential Functions and Responsibilities:

 

A.        Corporate Donor Research and Vetting (20%)

  • Research incoming and prospective donors and make recommendations
  • Lead vetting process of prospective donors against corporate gift acceptance policy
  • Identify and recommend corporate giving opportunities
  • Develop and update donor profiles in preparation for meetings

 

B.         Corporate Gift Processing and Data Maintenance (20%)

  • Process and code incoming gifts for proper database entry
  • Coordinate process requesting companies permission for acknowledgement
  • Upload and flag cultivation activities such as mailings and events
  • Manage maintenance and processes of additional donor information in database as needed
  • Conducts routine data entry, review, and analysis of corporate donor information to ensure that development database is current and accurate.
  • Manage gift refund process
  • Record and file as needed

 

C.        Corporate Donor Mailings (20%)

  • Lead development of mailing materials (e.g. cover letter and thank you language)
  • Identify, develop and/or edit relevant attachments
  • Pull donor lists from database
  • Mail merges with word or email
  • Oversee thank you card mailings with support of intern/volunteer
  • Collect and file institutional documents for donors (e.g. 990, W-9 form etc.)

 

D.        Support Employee Giving Campaign Fulfillment (10%)

  • Assist in development and reporting of custom employee giving donation pages
  • Coordinate assembly and mailing of employee campaign materials
  • Help build list of available aid workers to represent MSF at employee events

E.         Manage Incoming Corporate Donor Inquiries Process (10%)

  • Answer, vet and record incoming emails and calls for corporate donations
  • Identify and handover contact to corresponding team members, when applicable
  • Make recommendations for process improvements as needed

 

F.         Additional Department Administration (20%)

  • Provides general administrative support to Development Director on request
  • Specifically, responsible for scheduling, booking, drafting agenda, and taking notes for regularly scheduled departmental meetings including the weekly manager’s meeting and the full team meeting.
  • Assist with coordination and organization of corporate donor specific events such as annual on-site networking events, supply and/or field visits
  • Responsible for staying abreast of MSF and international news and for building a general overall knowledge of the organization, including regularly reading general MSF publications and attending office presentations and flash meetings, in order to understand and explain MSF programs and financial information.
  • Contributes to documenting and updating the business policies and procedures followed by the corporate team.
  • Attends regularly scheduled staff meetings, program updates and office-wide debates to participate in information sharing across all departments,

 

  1. Supervisory Responsibilities:
  • Participate in the hiring of interns
  • Manage interns and volunteers to assist in execution of above responsibilities

 

  1. Fiscal Responsibility

Contributes to the generation of revenue by supporting the Corporate Relations team annual plan, and in particular, by researching and administering donor cultivation activities.  Responsible for maintaining the privacy of donor personal and financial data.

 

  1. Extent of Public Contact

Regularly represents MSF and its programs to incoming requests.  Within the MSF movement, interacts with all levels of staff to stay abreast of MSF issues and to research topics.

 

  1. Physical Demands

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of an open office environment with many interruptions.  Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  1. Working Conditions, Travel and Environment

The duties of the job require regular attendance 5 days/week for a minimum of 35 hours.  Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.

 

 

 

 

  1. Qualifications
  • Min. 2 yrs. (administrative) fundraising or directly relevant work experience, preferably in major donor/Corporate research.
  • Bachelor’s degree required.
  • Keen attention to detail with ability to track multiple projects at one time.
  • Excellent oral and written communication skills.
  • Excellent interpersonal skills.
  • Ability to write a range of correspondence from formal business letters to warm thank you notes.
  • Ability to handle a large volume of work under pressure and with deadlines.
  • Excellent time management and organizational skills.
  • Reliable and ability to take initiative.
  • Excellent judgment and diplomacy.
  • Facility with spreadsheets, budgets and forecasting.
  • Strong computer literacy, including ability to use word processing, spreadsheet and database software, and to search the internet for research purposes.
  • Familiarity with and commitment to the work of MSF.
  • Knowledge of international affairs and humanitarian issues.
  • French skills a plus.

To apply, send cover letter and resume to: Employment.msfusa@newyork.msf.org, Attn: Corporate Relations Associate

Mid to High 50’s, salary commensurate with experience. Great benefits. Generous paid time off. A friendly, supportive environment with growth potential.

Deputy Desk Manager

 

I.                   Purpose of the Job:

 

The New York Desk is part of the OCP Operational Partnership under the responsibility of the Operations Director in Paris.  The NY Desk has been functional since January 2004 and currently manages programs in South Sudan, Sudan (from South Sudan), Ethiopia and Chad. Liberia will be added to the portfolio in the next months.

Under the general direction of the Desk Manager, the Deputy contributes his/her operational expertise to the analysis and monitoring of intervention needs and implements, evaluates and provides management oversight for programs in assigned countries that provide medical and humanitarian assistance to vulnerable populations. S/he helps to ensure that program goals are met in accordance with MSF’s ethical code and operational principles, while safeguarding MSF’s independence of action and analysis.

As a member of the Operations Department, the Deputy Desk Manager contributes to the development of the operational plan and policy of the “MSF-France, USA, Japan and Australia partnership” and contributes significantly to the development of the operational objectives of the programs for which s/he is responsible. S/he actively participates in the appropriate sharing of information within the partnership and the MSF network and in the development and dissemination of appropriate advocacy messages based on operational needs and concerns. S/he works closely with the Desk Manager to organize and supervise the work of professional staff forming part of the Desk Team to ensure program quality and appropriate management of financial and human resources.

 

II.                Essential Functions and Responsibilities:

  • Participates in debates and decision-making processes concerning the operational plan for the organization within the Operations department
  • Participates in the ongoing annual cycle of operational planning and monitoring
  • Is a key contributor to the development of the operational plan for the NY Desk, analyzing the needs of the desk countries and developing intervention proposals for peer review in Operations.

At the desk level:

·         Manages Desk Team in the absence of the Desk Manager in order to manage and coordinate the programs.

·         Provides specific support to desk members according to background and experience.

·         Oversees internal and external communications in the absence of the Desk Manager

o   Ensures appropriate and adequate circulation of information between the field and headquarters.

o   Contributes to the selection, development and implementation of advocacy issues pertaining to assigned countries

o   Authorizes media opportunities, media coverage to respond to, visits from MSF staff, journalists or others to field projects.

·         Taps into MSF-USA support for NY Desk programs, participates in maintaining a close collaboration especially with the advocacy unit, medical department, communication department and field HR department.

·         Presents at Info Days and MSF trainings within OCP.

·         Participates in the Management Team of MSF USA, boards and the staff meetings, in the absence of the Desk Manager.

At the field level:

·         Supervises the set-up of programs in conjunction with the Desk Manager.

·         Monitors the contexts of Desk countries with a view to a permanent adaptation of these programs, particularly concerning medical issues.

·         Monitors programs on an on-going basis, analyzing activities, costs, and operations to determine progress toward stated goals and objectives.

·         Evaluates programs periodically for quality and effectiveness, particularly from a medical point of view in coordination with the Desk medical referent.  Recommends re-direction and/or closures, as needed.

·         Oversees the management of the Country Coordination teams in conjunction with the Desk Manager

o   Provides oversight and support to the Heads of Mission, Medical Coordinators and their field coordination teams

o   Ensures that the Country Coordination team carries out appropriate and effective HR management; makes decisions on team management issues if necessary.  

·         Works closely with the Desk Manager to oversee financial management, monitor spending, conduct quarterly budget reviews, analyze budget discrepancies with Heads of Mission and ensure that budget restrictions are observed.

·         Conducts briefings/debriefings for departing/returning volunteers and referents on project, security, health issues and objectives when possible.

 

  • Informs, raises awareness and develops knowledge among MSF-USA of field programs, operational concerns, humanitarian principles and values, and medical and operational topics through regular staff briefings, presentations and other means.
  • Provides field expertise and support to all other departments of MSF-USA, particularly Communications for public communications and publications with program content (website, press-releases, email newsletter, Alert, Annual Plan, etc) and Development for marketing and donor materials with program content.

 

III.             Qualifications:

 

  • MSF field experience, including:
    • Minimum of 2 years in position of Head of Mission or Medical coordination;
    • Exposure to highly political environments and humanitarian crises;
    • Hands-on experience with MSF principles of temoignage;
    • Experience in emergency contexts strongly preferred.

·         Demonstrated leadership and management skills.

·         Proven and demonstrated analytical and political skills; excellent judgment and diplomacy.

·         Strong interpersonal and written and oral communications skills in English and French. Other languages an asset.

·         Ability to synthesize complex and sensitive material, and communicate it effectively to others.

·         Ability to travel extensively (30%) within the United States and to Europe and/or to serve in the field for several weeks at a time.

 

To apply:

To apply, send letter of interest and CV to:  Employment.msfusa@newyork.msf.org, Attn:  Deputy Desk Manager Search.

Starting salary according to MSF-USA salary scale, low to mid 80’s commensurate with experience.  Excellent benefits.

 

**Application closing date:    April 25th 2015

Desk Human Resources Officer

Company:   Doctors Without Borders/Medicins Sans Frontieres

Location:  333 Seventh Avenue 2nd Floor, New York, NY 10001

Position:  Desk Human Resources Officer

 

Job description:  Desk Human Resources Officer with Doctors Without Borders/Medicins Sans Frontieres (MSF) in New York, NY. This non-managerial position will participate in coordinating the Human Resources partnership with Medicins Sans Frontieres-France, and the placement of international field personnel for Medicins Sans Frontieres-France operations. The position will anticipate field vacancies, review existing staff and field volunteers, and may hire junior staff for field missions.  The position will participate in regular meetings with the desk to exchange information and provide ongoing HR support and problem solution. The position will also be responsible for ensuring job descriptions are in place for each post and that performance procedures and end of mission evaluations are conducted by the program managers. 20% international travel required.

 

Job requirements:  The position requires at least an Associate’s degree, or foreign equivalent, in International Studies, International Relations, or a related field PLUS five (5) years experience in related position. Alternatively, the position requires a Bachelor’s degree, or foreign equivalent, in International Studies, International Relations, or a related field PLUS two (2) years experience in related position. Experience must include: background in human resources department; field experience coordinating HR processes for staff providing medical and non-medical aid on the ground to people whose survival is threatened; and experience presenting information to small and large groups of potential volunteers. 20% international travel required. Any suitable combination of education, training, or experience is acceptable.

 

Send Resume to: David Epstein, Director Domestic H.R. at 333 Seventh Avenue, 2nd Floor, New York, NY 10001. Job Reference Code: DHRO.

Development Associate, Foundations

 

  1. Purpose of the Job:

 

Under the general direction of the Senior Development Officer for Foundations, the Development Associate for Foundations is involved in all aspects of foundation donor relationship management with a focus on 1) donor stewardship and solicitation management activities; 2) management of the donor database and other systems to ensure that donors are optimally solicited and cultivated; 3) research to identify new donors and guide stewardship strategies based on findings; and 4) general administrative and management support to the Foundation team and the Development Director.

  1. Essential Functions and Responsibilities:

Donor Stewardship and Relationship Management (50%)

Management of Grants, Solicitations, Cultivation and Stewardship Processes:

 

  • Revises, submits and processes all documents related to donor solicitation and cultivation including mail merges, identifying relevant attachments, uploading donor interactions into donor database, and ensuring that all follow up steps are recorded appropriately. 
  • Processes all gifts and grant agreements as they are received.
  • Records donor interactions in donor databases.
  • Under the guidance of the Sr. Dev. Officer, identifies opportunities for donor cultivation and stewardship and builds donor cultivation packages.
  • Answers and handles incoming calls generated through the web and the Front Desk, and provides information on MSF activities and programs in a timely and professional manner. Refers inquiries to other team members and seeks guidance as needed.

 

Relationship Management

 

  • Under the guidance of the Sr. Dev. Officer, and as time permits, manages a small portfolio of foundation donors.
  • Relays accurate and appropriate information about MSF’s general mission and specific projects to donors.

 

Event and Donor Meeting Management

 

  • Coordinates with development officers to organize and manage the logistics of foundation specific events such as roundtables and breakfasts, and site visits.
  • Sends invitations for MSF events.  Collects RSVPs and conducts follow up as required.
  • When appropriate, sets up donor visits for executive director and other staff. 
  • Serves as liaison for all events including those that require coordination with other development units as well as with other MSF departments.

 

Maintenance of Foundation Website:

 

  • Keeps foundation webpage updated and work with Dev. Officers to design new pages as needed.

 Database Management and Systems Management (20%)

Database Management and Responsibilities

 

  • Manages effective coordination of foundation data including data entry, review and analysis using donor database, keeping database current and accurate, working with Fundraising Systems team to maintain quality control and ensuring problems are addressed.
  • Effectively builds queries to extract donor listings from database and uses relevant tools to segment donors. 
  • Updates, maintains, and expands the current foundation rating system.
  • Manages Permission to Publish process.
  • Manages acknowledgment process.
  • Provides database training for new staff and ongoing training for existing team.
  • Represents Foundation team’s needs to Fundraising System’s team.

 

Systems Management

 

  • Maintains and refines deadline tracking systems for proposals and reports, and schedules follow-ups using donor database and other tools development by Foundation team.
  • Reviews upcoming deadlines with Foundation team and collaborates with Sr. Dev. Officer to ensure that appropriate assignments are made and fulfilled.
  • Assists in the production of revenue reports and assessment data.
  • In coordination with the Sr. Dev. Officer, develops, documents, and updates best practices and procedures for the team.
  • With the assistance of the foundation intern and volunteer, maintains filing system for electronic and paper files.

Prospect Research (15%)

  • Leads and conducts research and due diligence on current and prospective foundation donors and provides support and guidance to all MSF representatives who meet with foundations to ensure thorough preparation for individualized cultivation and solicitation.  Makes recommendations for further vetting as policy indicates.
  • Undertakes specific research projects such as identifying donor interested in a particular area of MSF activity.
  • Identifies and utilizes tools for prospect research and data mining for maximum impact.
  • Works to streamline and segment the foundation portfolio.

Administration and Management and Support of Development Director (15%)

  • Contributes to the development of the Foundation annual plan and budget.
  • Confers with the team to review achievements and discuss required changes in goals or objectives resulting from current situation and conditions.
  • Manages foundation office volunteers and/or interns.
  • Make travel arrangements for the team and other MSF representatives as needed.
  • Provides general administrative support to Development Director on request.
  • Responsible for scheduling, booking, drafting agenda, and taking notes for regularly scheduled departmental meetings.
  • Coordinate follow-up to decisions taken by the managers, helping to ensure maximum information flow and coordination among units.
  • Attends staff meetings and several annual office-wide debates to participate in information sharing across all departments, and stay informed on important MSF topics so as to be able to contribute to the organization’s ongoing development.
  • Responsible for staying abreast of MSF and international news and for building a general overall knowledge of the organization, including regularly reading general MSF publications and attending office presentations and other meetings in order to understand and explain MSF programs and financial information.
  • Other tasks, as assigned.
  1. Supervisory Responsibilities:

 

Works with the foundation intern and volunteers to guide them in executing mailings and other tasks.

Responsibilities include interviewing, hiring, and training interns, as well as planning, assigning, and directing their work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

  1. Fiscal Responsibility

 

Reviews, codes and prepares vendor invoices for sign-off by managers and processing by Finance.

 

Contributes to the generation of revenue by soliciting and cultivating donors, supporting the Development department Annual Plan, and in particular, by processing grant proposals and reports, and by providing high quality service to our foundation donors.  Is responsible for maintaining the privacy of donors’ personal and financial data.

 

  1. Extent of Public Contact

 

Frequent phone contact with foundation donors and prospects.  The Associate is also the default contact for the Development department as a whole.

 

Answers general questions about MSF.  Within MSF, interacts with all levels of staff and field volunteers to stay abreast of MSF issues. Occasional attendance at events with donors.

 

  1. Physical Demands

 

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and produce heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions.  Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  1. Working Conditions, Travel and Environment

 

The duties of the job require regular attendance 5 days/week for a minimum of 35 hours.  Must be available to occasionally work before 9:00 am, after 5:00 pm or on weekends, as required.  Must be able to travel.

 

  1. Qualifications:

 

Required

  • Minimum 3 years directly relevant work experience, plus Bachelor's degree, or equivalent combination of education and experience.
  • Strong computer literacy, including ability to use word processing, and create and manipulate complex spreadsheets.  Knowledge of PowerPoint preferred.
  • Demonstrated ability to oversee data integrity and to coordinate systems that improve efficiency.
  • Experience with donor databases, including maximizing the effectiveness of database and reporting tools, merging data, pulling reports and building queries.
  • Demonstrated experience conducting foundations research.
  • Demonstrated ability to analyze and synthesize research and to develop and adapt strategies appropriately.
  • Project management experience including keen attention to detail with ability to track multiple projects at one time and to prioritize ongoing vs. immediate needs appropriately.
  • Strong interpersonal, oral and written communication skills
  • Excellent judgment and diplomacy.
  • Ability to effectively present information and MSF’s voice to donors.
  • Ability to write a range of correspondence from formal business letters to thank-you notes.
  • Familiarity with fundraising and/or customer service techniques and software tools.
  • Ability to work with a minimum of supervision.
  • Genuine interest in and commitment to the humanitarian principles of MSF.
  • Prior experience in a non-profit fundraising work, volunteer, or educational environment.

To apply, send cover letter and resume to: Employment.msfusa@newyork.msf.org, Attn: Development Associate, Foundations

Mid to High 50’s, salary commensurate with experience. Great benefits. Generous paid time off. A friendly, supportive environment with growth potential.

Director of Communications (MSF-USA)

  1. Purpose of the Job:

 

Under the general direction of the Executive Director, plans, coordinates and directs communication strategies, activities and staff-members engaged in developing messages and materials designed to inform both US and international English-speaking  audiences  of MSF, its field activities and the humanitarian principles that underpin them; to raise awareness about  the plight of the populations we serve; to promote public communication aimed at exposing and describing the field reality, including dilemmas and challenges; and to garner public understanding for our advocacy messages related to field operational concerns and the Access Campaign, via the media, print and digital channels , public awareness and advocacy campaigns, conferences, etc. Guides the communications efforts of all MSF USA in developing a coherent voice and delivering clear public messages, whether in fundraising materials or advocacy campaigns.

 

As a member of the Management Team, the Communications Director participates in developing collective decisions, and setting priorities for MSF USA given resource constraints, approving internal policies and making collective recommendations to the Board of Directors, especially through the Annual Plan. Through the Management Team, direct communication with other Departments, and participation on other cross-departmental teams, as needed, the Director integrates the activities of the Communications Department with the rest of the office.

 

Through intensive interaction with the Operational Centers, the field teams, and the Access Campaign, the Communications Director participates in defining and carrying out MSF’s communication strategies and activities. The Communications Director works with other the Directors of Communications of the OCP Partnership (currently MSF-France, MSF-Japan,and MSF-Australia) to ensure the implementation of the OCP Strategic Orientations. When a member of the international Communications Directors meeting participates in formulating and administering organization-wide communication strategies and messages. .

 

  1. Essential Functions and Responsibilities:

 

DEPARTMENTAL ACTIVITIES  (50%)

 

Leads and oversees the development and implementation of US efforts to increase awareness of MSF’s activities, accomplishments, and concerns, expertise and values through the media, speaking events, internal print and digital publications via the following areas of activity.

 

Communications Support to Field Operations and Advocacy

                       

Collaborates closely with the Humanitarian Representation and Advocacy Unit  to design and carry out communications strategies and activities aimed at garnering public understanding of MSF’s field activities, operational concerns and advocacy messages.

 

Collaborates closely with the US Access Campaign, the Access Campaign team in Geneva and the field to design and carry out communications strategies and activities aimed at garnering public understanding and support of the Access Campaign’s advocacy messages.

 

Constantly monitors medical operational developments , and supports the formulation of advocacy messages and approaches as issues arise.  Directs the implementation of the approaches as they pertain to the activities of the Communications Department.

 

Works with the OCP Communications Director to ensure the effective and timely implementation of the OCP Strategic Orientations for Publications Communications.

 

Participates in defining communication strategies and policies for field missions that are under the management of the OCP NY Desk, in support of the OCP NY Desk Communications Officer and OCP NY Desk Manager.

 

Assists the OCP Deputy Medical Director and members of the Medical Support Unit in devising communications strategies, policies, and activities to advance the objectives of the delegated medical dossiers (currently, antibiotic resistance/infectious diseases, tropical medicine, diarrheal diseases, and health information systems).

 

Works with the decentralized positions of Epicentre, and other satellites, to develop communications strategies, policies, and activities aimed at deepening the understanding of the general public, donors, prospective field staff, and key strategic audiences (e.g. public health experts) of MSF’s operational field research.

 

Maintains regular contact with North American office of the Drugs for Neglected Diseases initiative (DNDi) to coordinate public communications activities, when appropriate, related to the R&D of neglected diseases and access to therapeutic products.

 

Oversees the organization of public conferences and speaking events that present MSF’s field activities, explain MSF’s medical-humanitarian values and principles and support field operations and Access Campaign advocacy messages.

 

Participates as a core member of the MSF-USA Crisis Cell (composed of the Executive Director, Communications Director, and Field HR Director, and other staff as needed), and develops, maintains, and executes crisis communications strategies related to critical incidents (e.g. abduction of MSF-USA field staff; medical evacuation of MSF-USA field staff; breach of confidential donor data; financial malfeasance).

 

Working through the MSF-USA Crisis Cell coordinates, as appropriate, with responsible Operational Center CMT in the management of critical incidents affecting MSF-USA field staff. 

 

 Coordinates – when requested - MSF’s international communications during crises, sometimes from the field and Access Campaign events.

 

MSF Network Internal Communications & Coordination

 

Maintains contact and fosters relationships with the Communications Directors of all Operational Centers and the International Office

 

Actively contributes to the elaboration and implement of DirCom5 priorities.

 

Media Relations

 

Supervises the Media Relations Director who directs the strategic planning the strategic planning for, and collaborates in the implementation of media activities that target US audiences, US-based media with an international focus, and worldwide English-language  media with messages that bear witness to MSF field activities and support our advocacy messages.

 

 

Ensures that the Media Relations Unit assists and coaches MSF staff and field staff, BoD and BoA members with preparation for media interviews, public speaking engagements, presentations, and preparation of articles and/or opinion pieces  for publication.

 

Develops and maintains high level contacts – particularly with editors --  and relationships with domestic and international media representatives to create opportunities for keeping MSF in front of public.

 

Develops ideas and opportunities for feature articles, interviews, presentations, and other public relations activities that promote awareness of MSF, its field work and advocacy efforts.

 

Researches and pitches stories to media on MSF personnel and projects.

 

Writes and distributes press releases in conjunction with international communications network

 

Maintains database of public relations contacts.

 

Public & Internal Events

 

Supervises the Public & Internal Events Manager who directs and oversees the strategic planning, including the development of themes and selecting target audiences in the US, for speaking events and/or special exhibits that bear witness to MSF field activities and support MSF’s advocacy messages.

 

Supervises the Public & Internal Events Manager, Association Coordinator, and OCP Association Communications Officer, who develop strategies and activities to foster critical reflection and debate within MSF-USA via debates, brown bag lectures, and other forums.

 

Supervises the Public & Internal Events Manager who leads the development of public engagement strategies through the creation and execution of offline (e.g. panel discussions, film screenings, exhibitions) and online (e.g. webcasts, Reddit AMAs) activities

 

Working with the Association Committee of the MSF-USA Board, supervises and supports the Association Coordinator (including the recruitment of additional staff to the rotating pool) in the achievement of Associative objectives.

 

Working with the OCP Association Coordinator, supervises and supports the OCP Association Communications Officer in the development of content and activities to foster debates on and awareness of operational issues and associative challenges.

 

Oversee the Guides and advises on the preparation and presentation (content and logistics) of public education projects.

           

Editorial Development

 

Supervises the Editorial Director who plans, coordinates and directs editorial activities and workers engaged in selecting and preparing material for print and electronic publication in MSF newsletters, annual reports, MSF-USA website, social media channels, and related publications.

 

Confers with department heads, MSF network and web and print publications staff to formulate policy.

 

Directs and oversees content, architecture, implementation, visual design and functionality of the “doctorswithoutborders” website.

 

Reviews quality of final print or electronic product before release.

 

Medical & Access Communications

 

By co-supervising the Medical Editor, ensures the development of medical publishing strategies aimed at sharing MSF’s operational research through peer-reviewed scientific journals, medical blogs, and scientific forums.

 

Supports development and implementation of communications strategies to achieve Access Campaign priorities both internationally and in the US.

 

Brand Management & Trademark Protection

 

Supports the Executive Director, Executive Officer, and legal counsel, to ensure the protection of the “Without Borders” trademark.

 

Evaluates costs and benefits of licensing the MSF trademark for use in films, documentaries, or other channels in the US, and presents these requests and risk assessments to the Executive Director for approval. 

 

Ensures the regular monitoring of the perception and awareness of MSF’s identity and principles among the US public, donors, and opinion leaders through the execution of public opinion polls

 

Fundraising 

 

Collaborates with the Development Director to develop and ensure effective implementation of strategies and approaches to achieve five-year fundraising goals

 

Works with the Development Director to ensure ethical practices consistent with MSF’s humanitarian principles and internal policies in all fundraising activities

 

Works with the Development Director to develop, maintain, and implement MSF-USA’s corporate gift acceptance policy, including the critical evaluation of corporate or other fundraising opportunities that fall within “grey zones” of existing gift acceptance policy

 

Ensures that information and messages in all fundraising collateral is accurate and coherent with MSF’s actual medical humanitarian programs, advocacy positions, and ethical standards (e.g. photo guidelines, patient confidentiality)

 

External Relations with Other Humanitarian Organizations

 

Develops and maintains contacts with Communications Directors counterparts from other humanitarian and relief organizations; US government agencies; UN and other multilateral bodies based in US.

 

Web Team (CMS Project)

 

Supervises the Web Manager who oversees a four-person team that maintains and develops the CMS Platform, which currently supports the websites of MSF-USA, MSF-UK, MSF-Canada, MSF-Ireland, MSF-Czech Republic, and MSF-Italy, as well as the website of MSF operations in  Myanmar. By the end of 2015, the Platform will also support the websites of the MSF-Belgium, MSF-Luxembourg, MSF-Mexico, and MSF-International.

 

Supervises the Web Manager in the development of the annual budget for the CMS Platform, and coordinates with the Communications Directors of the participating sections and offices.

 

Works with the MSF-USA Finance Director in development of cost-sharing models and rebilling to participating sections and offices. 

 

DEPARTMENTAL MANAGEMENT  (25%)

 

Leads team to create annual communications plan and budget, and guides and oversees implementation. Analyzes activities, costs, and operations to determine department progress toward stated goals and objectives.

 

Plans and implements MSF USA's communications strategies, policies, and procedures.

 

Confers with Executive Director and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.

 

Coaches team in defining implementation strategies for annual goals and objectives

 

Appoints, leads, conducts yearly performance evaluations , and manages communications staff.

 

Delegates authority, consults with and guides staff to achieve goals.  Provides ongoing feedback in a context of mutual respect.

 

Holds regular departmental meetings to coordinate activities and exchange information, to gather input for MT agenda, and to report to the team regarding MT and BOD decisions, and to provide ongoing support and problem resolution.

 

Sets clear attainable objectives for staff, evaluates employee job performance accordingly, in accordance with established MSF procedures, and collaborates with staff to establish appropriate development paths.

 

Resolves team problems requiring senior management intervention.

 

Prepares and administers department budget.  Oversees relationships with all departmental vendors.

 

 

MSF USA MANAGEMENT (10%)

 

Participates in developing and carrying out organization-wide goals and objectives, formulating and administering organizational policies, and in making decisions with an organization-wide impact as a member of the MSF USA Management Team.

 

 

INTERDEPARTMENTAL COORDINATION  (5%)

 

Explores opportunities and advises on communications needs of other departments and organization-wide activities.

 

Reviews and advises on publications produced by other departments, especially Fundraising, Program and Field HR.

 

Works with marketing and other fundraising personnel to coordinate communications activities that support promotional and fundraising activities.

 

Works with Field HR to support outreach activities and develop communication tools that support the goal of recruiting qualified field personnel.

 

Participates in the Access Campaign working group, and plays a key role in developing communications strategies and carrying out communication activities for the Access Campaign in US and Anglophone media.

 

Participates in defining and communicating a strategic approach to the Internet, Intranet and Extranet with regards to the needs of MSF USA and the network.

 

Attends monthly staff meetings and several annual office-wide debates to participate in information sharing across all departments, and to keep staff informed on important MSF topics so they will be able to contribute to the organization’s ongoing development.

 

 

MSF NETWORK COORDINATION and REPRESENTATION  (10%)

 

Participates in formulating communication strategies and carrying out communications activities to increase awareness of MSF’s activities and concerns, expertise and values through the media, speaking events, internal publications, via intensive contacts with other MSF sections, the field teams and via representation on international and OCP communications platforms.

 

Reviews and selects materials produced by others in the MSF network for adaptation and use in the US and/or internationally.

 

 

  1. Supervisory Responsibilities:

 

Manages four  subordinate supervisors (Media Relations Director; Editorial Director; Public & Internal Events Manager; Web Strategist & Manager ) who supervise eleven  employees and special project personnel as needed, plus four  senior level staff co-supervised with other managers (Medical Editor, OCP NY Desk Communications Advisor, Association Coordinator, OCP Association Communications Officer ) and an Assistant, all of whom may supervise and/or coordinate the work of office volunteers, interns and/or Work Study students.  Is responsible for the overall direction, coordination, and evaluation of these areas. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

 

IV.       Fiscal Responsibility

 

Develops departmental budget for review and approval by Executive Director and the Board of Directors.  Implements, controls and reviews approved departmental budget, in accordance with MSF’s policies and procedures.  Responsibilities include quarterly budget review and revision, signing and administering departmental contracts, reviewing and signing off on others’ purchase orders, expense reports, credit card reports, and timesheets, and managing own credit card.  Is one of the signatories for MSF USA financial documents.

 

  1. Extent of Public Contact

 

 

Regularly represents MSF to external contacts, including senior representatives of the media, policy makers, and other NGO’s regarding complex and/or sensitive subjects.  Within the MSF movement, the Director interacts with all levels of staff, field volunteers and Board to strategize, plan, and coordinate, as well as to stay abreast of MSF issues and to research topics.

 

 

  1. Physical Demands

 

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions.  Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

 

To travel to the field (usually in the developing world), the employee must attest to physical fitness to endure physically difficult, high stress situations which may include the necessity to walk long distances, carry a backpack or other equipment of up to 50 pounds, to ride long distances over very poor road conditions, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

  1. Working Conditions, Travel and Environment

 

The duties of the job require regular attendance 5 days/week for a minimum of 35 hours.  Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.

 

Must be able to travel as required (minimum 25%) for standard domestic and international business travel as well as to MSF field projects.  While performing the duties of this job in the field, the employee may be exposed to precarious settings under high security and/or very basic living conditions and outside weather conditions.

 

 

  1. Qualifications:

 

Required

 

Ability to ‘think clearly’ analyze, synthesize and present complex information in a convincing, straightforward and clear manner

 

Ability to respond effectively to the most sensitive inquiries or complaints.

 

Ability to write speeches and articles that establish the message and correct tone for the organization, and to edit others’ written materials accordingly.

 

Ability to effectively present information on controversial or complex topics to top management, public groups, and/or boards of directors.

 

Strong interpersonal skills.

 

Ability to work independently, under tight deadlines and pressure.

 

Experience managing a staff with diverse expertise and overseeing project management.

 

Genuine interest in and commitment to the humanitarian principles and culture of MSF.

 

Demonstrated leadership, communication and management skills

 

Ability to travel extensively within the United States and to Europe

 

Willingness to travel and serve in the field for several weeks at a time.

 

Master's degree (M. A.) or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience.

 

 

Preferred

 

Fluent French and/or Spanish

 

Prior experience in a non-profit work environment.

To apply:

To apply, send cover letter and resume to: Employment.msfusa@newyork.msf.org, Attn: Director of Communications

High 130’s, salary commensurate with experience. Great benefits. Generous paid time off. A friendly, supportive environment with growth potential.

eHealth Training Coordinator

ORGANIZATION PROFILE

Doctors Without Borders/Médecins Sans Frontières (MSF) is an internationally recognized non-profit organization whose mission is to provide aid to people whose survival is threatened by violence, neglect, or catastrophe, primarily due to armed conflict, epidemics, malnutrition, exclusion from health care, or natural disasters. MSF provides independent, impartial assistance to those most in need. MSF reserves the right to speak out to bring attention to neglected crises, to challenge inadequacies or abuse of the aid system, and to advocate for improved medical treatments and protocols.

MSF currently operates activities in 30 countries with a wide spectrum of programs. The Medical Project Unit in MSF-USA - New York is part of the Medical Department of Operational Cell – Paris and provides technical support for: Tropical Medicine, Infectious Diseases, Environmental and Surgical Epidemiology as well as eHealth/Medical Informatics. The eHealth Project is being newly organized to provide an effective mechanism for rapid system analysis and development decisions that can efficiently bring to scale cross-MSF integrated health information platforms.  Through this process, the eHealth Project aims to strengthen programs, support quality improvement and program evaluation, and improve the care we deliver to our patients, in addition to contributing to “temoignage” and scientific research. 

 

PURPOSE OF THE JOB:

OCP has identified and piloted a new health information system which will be deployed throughout all OCP headquarter offices, country coordination and field projects. The overall objective of the eHealth Project is to provide a health information system which will allow medical data to be more efficiently accessible and accurate within the organization.  Training has been identified as a key factor of success of this project. The main objective of training is to design and scale up end user training and competencies of the new health information system and facilitate integration of the system into relevant areas of the other training initatives.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

The main function of the eHealth Training Coordinator is to develop and implement the training and learning strategy of the eHealth Project under the overall guidance of the eHealth Project Manager.  Specifically the responsibilities include:

Development of training courses, materials and other initiatives (50%)

  • Designs training framework for OCP health information system users at headquarters
  • Design and develop, together with subject matter experts, learning content and resources (Manual, Job Aids, Training Materials, Community of Practices, etc.) which will allow the effective and continuous knowledge transference.
  • Development of training materials and standard operating procedures to improve HIS functioning and use, including class room training and on-the-job approaches
  • Lead assessments to evaluate key HIS domains (including resources, indicators, data sources, data management processes, and use of information) 
  • Coordinate with externals providers the production of training materials, as needed
  • Facilitate the integration of the eHealth tools into ongoing and routine trainings at OCP with the OCP training department

 

Facilitation of end user training (50%)

  • Organize and carry out the delivery of one-on-one and group trainings for identified end users on the new system
  • Engage with operations end users to create project specific dashboards and reports
  • Train headquarters users for formal and informal learning actions.
  • Participate in the evaluation of the learning aspects at various phases

 

QUALIFICATIONS

  • Bachelor’s Degree with at least 5 years of relevant work experience required; Advance degree (MPH, MS, MIS, MA, other) in public health or related fields such as health systems or health information is preferred.
  • Demonstrated ability and experience in:
  • Assessing training needs
  • Designing & writing training programs using active, experiential adult learning principles
  • Facilitation of semi-structures workshops and on the job training
  • Knowledge of e-learning design and delivery
  • Fluent written and spoken English and French required
  • Familiarity with DHIS2 preferred
  • Knowledge and experience with common relational databases i.e. SQL, MySQL, Oracle, etc., and a good understanding of extracting, transferring and transforming data (ETL) preferred
  • Strong representational and interpersonal skills
  • A team player but also able to work independently and manage various projects on a daily basis with minimal supervision and to function as an effective member of a multi-disciplinary team
  • Experience working in developing country contexts strongly preferred.
  • Willingness to travel internationally 35-55% time.
  • Genuine interest in and commitment to the humanitarian principles of MSF.

 

To apply, send cover letter and resume to: Employment.msfusa@newyork.msf.org,  Attn: eHealth Training Coordinator

Starting salary according to MSF-USA salary scale, low to mid 80’s commensurate with experience.  Excellent benefits.

CONDITIONS

Temporary position based in Médecins Sans Frontières Paris and New York offices · Temporary  9 months · Starting date: April 2015

Web Developer

Doctors Without Borders/Médecins Sans Frontières (MSF) provides assistance to populations in distress, to victims of natural or manmade disasters, and to victims of armed conflict, irrespective of race, religion, creed or political convictions. When medical assistance is not enough to save lives, MSF will speak out against human rights abuses and violations of humanitarian law its teams witness while providing medical relief.

MSF is currently seeking a Drupal Web Developer for a fulltime six month contract role, with the possibility of transitioning into a full time staff position (with full benefits) after the contract period. The Web Developer will work as a part of the MSF Web Team, an international distributed team responsible for MSF’s Web presence and overseen by management (Director of Communications and Web Project Manager) at MSF's New York office. This position requires regular onsite presence, based in any one of MSF's country offices in North America or Europe, but for the right candidate could transition into a primarily remote position after the initial contract period.

Responsibilities:

DRUPAL DEVELOPMENT AND DRUPAL SITE BUILDING (70%)

Working as a member of the MSF Web Team, the Web Developer is responsible for the maintenance, ongoing growth, expansion of functionality, and support of the MSF Drupal content management system and international country site Web platform, MSF Association multisite Web platform, and a host of other smaller internal and external MSF Web sites.

Duties include, but are not limited to:

● Develop migration scripts for moving older sites onto the Drupal platform

● Perform sitebuilding activities, including creating and modifying content types, views, contexts, and blocks

● Develop and troubleshoot custom modules for the Drupal platform

● Install, test, and debug contributed modules

● Evaluate designs and wireframes for potential development issues

● Update and upgrade Drupal to solve performance and scaling issues

● Install and maintain mini sites in different server/hosting environments

 

INTERNAL CLIENT & TROUBLESHOOTING SUPPORT (20%)

● serve as an internal Drupal and Web support agent on the Web Team’s support helpdesk, providing assistance to MSF's international web and editorial network

● make suggestions on content and the creation of newly planned Drupal sites

 

COORDINATION AND PLANNING (10%)

● Contributes technical knowledge to the MSF Web Team to help determine and implement key objectives and achieve specific goals for MSF on the Web

● Participate in and assist in the moderation of all regularly schedule Web Team group meetings and conference calls

 

Required Skills:

● Advanced PHP, SQL, and JavaScript (jQuery) skills

● Advanced Drupal 7 site building skills

● Theming/CSS experience

● Experience building custom contributed Drupal modules to extend functionality on any Drupal site using Drupal’s Hook API

● Experience with Git and version control and source code management (SCM) systems

● Experience with advanced Drupal tools, including Drush, Features, CTools, and Panels

● Ability to accurately estimate work required for Drupal development tasks

 

Preferred Skills:

● Knowledge of Cloud Server hosting or Acquia hosting

● LAMP/MAMP environment administration experience

● Participation in the Drupal community and awareness of changes and innovations to Drupal core.

● Experience with Agile/SCRUM methodology

● Advanced understanding of Google Analytics and performance measurement

● Experience with Content Delivery Networks (CDNs)

 

Additional Requirements:

● 2+ years of professional Web development experience with Drupal sites, plus Bachelor's degree, or equivalent combination of education and experience.

● Outstanding, proven time management and organizational skills, keen attention to detail.

● Ability to work independently, move projects from conceptual stages to launch, and handle multiple and often competing deadlines.

● Ability to communicate effectively

 

Contract Conditions:

6 month contract; possibility of converting to full time (with full benefits) after contract period

 

Permanent Position Conditions*:

● Salary – high 60s to low 70s USD, commensurate with experience

● Excellent benefits, including 4 weeks vacation; Training and professional development

opportunities (DrupalCon!)

*based on need and resources after contract and on US residency; subject to local office

payscale and benefits if based outside of US

 

To apply:

Send cover letter with resume to: employment.msfusa@newyork.msf.org

ATTN: Web Developer (contract)

NO CALLS

NO AGENCIES, PLEASE. THIS IS AN ONSITE ROLE FOR A SINGLE WEB DEVELOPER