The following office-based positions are currently available at MSF.

e-Health Implementation Coordinator

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international independent medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural and man-made disasters, and exclusion from health care in more than 60 countries. When medical assistance is not enough to save lives, MSF will speak out against abuses its teams witness while providing medical relief. 

MSF-USA is seeking an eHealth Implementation Coordinator to facilitate the deployment of a comprehensive eHealth Information System that will be deployed across multiple projects. This is a multi-year project that has a diverse portfolio of requirements, developments, tools and deployments. Under the general direction of the eHealth Unit Project Manager, the eHealth Implementation Coordinator will work with all members of the eHealth unit team, various field teams, country coordination teams, medical and operations department to coordinate the implementation the new cache of eHealth tools. 

RESPONSIBILITIES:

The eHealth Implementation Coordinator is responsible for coordinating the implementation of electronic data collection tools, including the medical record repository. The post holder will also engage in assessing project specific functionality as required to support MSF objectives. The eHealth Implementation Coordinator will provide technical and analytical perspectives to meet organizational goals, including periodic monitoring and audits, as well as reporting. 

SPECIFIC RESPONSIBLITIES:

Project Management

  • Plan project implementation, including planning of project milestones, defining timeline estimates for development tasks, and planning iterations for implementation based on priority; including data migration
  • Facilitate initial implementation of Headquarters and country specific systems (coordinate with MSF country and headquarters teams, other implementers, identify site super users/implementers, identify training needs)
  • Manage implementation-related communication with country-level stakeholders and users: synthesize feedback from users, create and disseminate weekly status reports and release notices, internal updates 
  • Assess scope and undertakes work plan for new projects. 

Technical Management

  • Facilitate on-site management of network and hardware systems deployed in projects implementing NEW information systems through training and accompaniment of site-based Informatics and IT staff.
  • Design and implement systems for configuring servers, networking equipment, point-of-care and appliance-type devices, mobiles, and other hardware systems, that can be implemented step-by-step by field-based staff.
  • Design automated processes for system configuration, software deployment, upgrades, data backups and other routine tasks that work for local and remote systems.
  • Develop documentation, e.g. functional specifications, technical specifications, document code, configurations, technical architecture, etc.
  • Develop expertise on usage, configuration and best practices related to the software
  • Assist in evaluating, testing and documentation of new features and continuous development and improvement of specific areas of the system
  • As the project scales up facilitate the management of the support team and assist in troubleshooting
  • Contribute towards the development of existing and new system functionality

Other Duties

  • Serve as technical content specialist for trainings, curriculum development, presentations, and publications. 
  • Assist with planning for new projects by providing budgets for hardware and software requirements.
  • Other duties as assigned.  

REQUIREMENTS:

Education: Graduation from an accredited university with a bachelor’s level degree 

Experience:  A minimum of five years of work experience in public health programs OR MSF administrative or logistics field experience is required.

Experience with clinical or health-related information systems, including OpenMRS, District Health Information System (DHIS) is desired

Language:  English (fluent) reading/writing/speaking is required, working knowledge of French is preferred

Knowledge:  

Comprehensive knowledge in managing information systems incorporating public health and programmatic data elements, confidentiality issues, security issues, and compatibility issues related to large health database systems is required.         

 An in-depth knowledge of the range of programs, policies, regulations and precedents applicable to development and administration of national/international public health program is required.  

Good working knowledge of team management techniques to plan, organize and direct multi-disciplinary project teams and activities is required.  

Skills and Abilities:  

 Excellent oral and written communications skills to develop and maintain effective, sustainable working relationships

Ability to analyze, understand and discuss new program design, management and implementation approaches is required.  This includes the development of evaluation designs, use of reliable and valid instruments, and methods for data collection, analysis and reports.

The incumbent will be expected to exercise considerable ingenuity and tact in applying guidelines to unique and different settings, as the work is highly complex 

Considerable innovation will be required to facilitate the adoption and use of new tools Incumbent is also required to have broad computer skills and the ability to use office software packages, including word processing, spreadsheets, and statistical packages. 

Willingness to travel internationally 35-55% time. 

 

Person specification:

Demonstrable ability to work both independently and as part of a team

Driven to take initiative and show leadership in new or existing technical areas

Proven ability to exercise good judgment and diplomacy

Demonstrated ability to interact professionally within culturally diverse settings

 

Conditions:

 

Salary – high 60s to low 70s commensurate with experience

Excellent benefits, including 4 weeks vacation

Training opportunities and growth potential

 

To apply, send letter of interest and CV  to: Employment.msfusa@newyork.msf.org, Attn: eHealth Implementation Coordinator

 

No calls please.

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Field Human Resources Director

MSF-USA seeks a Field Human Resources Director to direct the recruitment, selection, placement, training and retention of qualified field staff to meet the growing needs of field operations, under the general direction of the Executive Director.

As a member of Paris Operational Partnership, the Field HR Director participates in the strategic design and implementation of OCP Strategic orientation for the development of Field Human Resources.

S/he also directs the coordination with US Domestic HR staff on insurance, compensation, benefits and/or legal matters pertaining to international staff.

The Field HR Director is a member of the MSF-USA Management Team, and as such participates in developing collective decisions, setting priorities for MSF-USA given resource constraints, approving internal policies and making collective recommendations to the Board of Directors, especially through the Annual Plan.

Position responsibilities:

General Management

  • Hires, manages and evaluates a team of HR Officers (HROs) and administrative staff.
  • Supervises the Field HR Administration Manager to ensure efficient administrative and logistic arrangements for field placements and returns.
  • Prepares and administers department budget.  Oversees relationships with all departmental vendors.
  • Reports to board and Association on Field HR activities as necessary
  • Oversee the Psychosocial Care Unit, ensuring full confidentiality of services and evaluation and evolution of the service.
  • Directs development and maintenance of human resources information systems to ensure record keeping and reporting requirements are accurate and timely. Devote particular attention to the rolling out of the new international MSF database system (Symphony).
  • Serves on the HR Policy Group, along with its cross-disciplinary membership to develop HR policies for MSF-USA that reflects the philosophy and culture of MSF within a US context.
  • Serves on DAF-NY, the joint Field and Domestic HR committee in NY that ensures coordination and addresses issues for expatriate staff.

Recruitment

  • Oversees recruitment team to ensure optimal recruitment activities that are pro-active and targeted to attract qualified field volunteer candidates well-suited to fulfill the evolving needs of MSF operations
  • Supervises the implementation of outreach plans and assists with the evaluation of their effectiveness.
  • Monitors and guides efficiency and effectiveness of all recruitment processes
  • Ensure recruitment activities comply with both US Employment Regulations and MSF requirements
  • Ensures Association involvement in supporting recruitment efforts.

Placement and Retention

  • Analyzes trends at each Operational Center (OC) in placement, turnover, and retention and staff development to determine support or action needed to adjust unfavorable trends.
  • Monitors and reports on the quantity and quality of field placements.
  • Plans for ongoing field HR requirements to ensure MSF USA remains responsive to and supportive of MSF operations.
  • With Field HRO responsible, guides Field Management Training to ensure ongoing evolution and continuing contribution to the improvement of management in MSF field teams.
  • Monitors the effectiveness of the OC partnerships in meeting field needs
  • Ensures that HROs identify field staff with high potential to develop for longer term careers
  • Supports HROs and liaises with OCs in the follow up of field staff grievances
  • Directs the development and implementation of training programs that prepare prospective field staff for their first assignments and progressive responsibilities.

International Coordination and Cooperation

  • Works closely with the HR Departments of all OC’s, particularly Operational Centre Paris, on the placement, follow-up, retention and training of field volunteers.
  • Contributes and collaborates with international organization-wide HR strategies and policies, and ensure implementation of such initiatives.

Qualifications:

  • Minimum 5 years directly relevant work experience, plus Masters Degree, or equivalent combination of experience and training.
  • Minimum 2 years field experience with MSF in medical or non-medical positions, in a variety of contexts.  Must have completed at least one mission in a position of significant responsibility such as Field Coordinator or coordinator at the capital level.
  • Demonstrated knowledge of key HR functions and experience managing staff.
  • Excellent interpersonal skills and demonstrated ability to manage employee relations issues and concerns
  • Fluent written and spoken English; French strongly preferred; Other languages an asset.
  • Strong computer literacy, including ability to use word processing and spread-sheet and database software and to search the internet for research purposes
  • Ability to travel several times a year to Europe for network meetings and occasionally within the US and/or to developing countries where MSF runs field programs

Starting salary low 100s, commensurate with experience. Excellent benefits.

To apply, send letter of interest and CV to:  Employment.msfusa@newyork.msf.org, Attn:  Field HR Director Search.

Application deadline:                          April 15, 2014

Anticipated Start date:                        June 10, 2014

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Psychosocial Care Specialist, Field Human Resources

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international independent medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural and man-made disasters, and exclusion from health care in more than 60 countries. When medical assistance is not enough to save lives, MSF will speak out against abuses its teams witness while providing medical relief.

The Psychosocial Care Unit (PSCU) of MSF-USA is designed to provide confidential support to field workers throughout their field assignment. Under the general direction of the Director of Field Human Resources, the Psychosocial Care Specialist will support the wellbeing of MSF USA field workers primarily through the provision of pre-departure and return talks. On occasion and when required the Psychosocial Care Specialist may provide support during assignments. Other aspects of the role include: conducting training sessions for field workers during induction trainings, liaison with PSCUs of other MSF offices worldwide, facilitating referrals for on-going services and assisting with insurance claims. 

Main responsibilities of the position

  • Conduct individually tailored Pre-Departure Talks (PDTs) with a focus on stress preparedness for field work
  • Provide Return Talks as part of the regular debriefing process for field workers 
  • Provide specialized PDTs for those in coordination/ management positions to build competencies  in managing stress in field teams
  • Ensure all field workers are offered the opportunity for PDTs and Return Talks
  • Act as point of contact for MSF medical staff in the field or headquarters in the case of emergency evacuations with mental health concerns
  • May be asked to provide emergency support in crisis situations to field teams
  • Provide case management services 
  • Maintain records appropriate to the service ensuring confidentiality
  • Provide consultation to other MSF field workers and MSF USA office staff as needed

Qualifications

Education:

  • Licensed mental health professional (psychiatrist, psychologist, psychiatric nurse, clinical social worker). If not licensed to practice in NY, must be licensed by time of hire.
  • Masters degree required, Doctorate preferred.

 

Knowledge of:

  • Typical stressors inherent across a variety of humanitarian aid contexts; and,  types of psychological stress, distress, and resiliency responses 
  • Current research on effective treatment of traumatic-stress related issues and disorders, including aspects of post-traumatic stress disorder, depression, anxiety and burnout that may impact humanitarian aid workers
  • Psychiatric diagnoses and psychological treatments as a general background, with demonstrated sensitivity to employing such categories across cultural contexts
  • Stress management and resiliency building approaches to support  psychological functioning
  • Conducting collaborative assessments of risk and resiliency, and coping plans with workers preparing for a variety of international contexts
  • Crisis intervention and management with individuals in distress
  • Culturally responsive/culturally competent short-term mental health interventions
  • Psych education as a primary mechanism to engage and interact with workers
  • Case management with various systems (insurance, EAP, community providers, etc.)
  • Development and delivery of stress-management-related trainings and presentations 
  • Report preparation synthesizing various forms of data to inform and improve PSCU services

 

Ability to:

  • Work as part of a multi-disciplinary team of non-mental health professionals, as well as work independently
  • Communicate and function effectively within a non mental-health setting while employing the highest mental health-related standards of care and sustaining confidentiality (HIPAA)
  • Ability to adapt interventions to a unique international context 
  • Technical skills in Word, Excel, PowerPoint; SPSS or knowledge of other statistical analysis software also helpful but not necessary

 

Desirable:

  • Field experience with MSF or another Humanitarian INGO
  • Speak French 
  • Experience working in Employee Assistance Programs 
  • EAP Certification or related professional credential

Starting salary mid 70s to mid 80s, commensurate with experience; excellent benefits. Candidates possessing a PhD or MD may be considered for higher compensation.

To apply, send letter of interest and CV to: Employment.msfusa@newyork.msf.org, Attn: Psychosocial Care Specialist. Applications for job sharing will be considered.

No calls please. 

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Revenue & Accounting Associate

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international independent medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural and man-made disasters, and exclusion from health care in more than 60 countries. When medical assistance is not enough to save lives, MSF will speak out against abuses its teams witness while providing medical relief.

Working independently, the Revenue and Accounting Associate ensures the accurate recording and analysis of all donations but for CGAs in a timely manner.  She/he is responsible for ensuring that the Development database and accounting records are accurately reconciled in a timely manner, serving as primary lead with banks/brokerage firms on non-CGA donations and caging vendor, ensuring resolution of all unreconciled items and corrections. Prepares quarterly report of income by source, and monitors quality of financial performance of caging and banking vendors related to donations.  She/he is responsible for fiscal reporting of all non-contribution related income and performs disbursement, A/P and other department activities on an as needed basis.

Essential Functions and Responsibilities:

Revenue Management (50%)

  • Reviews reports from caging operations to ensure that all prior day donations - but for securities - are reflected as deposits in proper bank accounts. In a timely manner, performs bank reconciliation, investigating and resolving all unreconciled activities.  Accounts for all transactions and necessary adjustments in the accounting system and manual books of records.
  • On a daily basis, monitors, tracks and ensures accurate recording of all non-caging cash receipt activities,   Ensures that bank reconciliations and resolution of all unreconciled activities are performed timely.  Makes necessary adjustments in the accounting system and manual books of records. 
  • Primary contact with credit card merchant processors ensuring proper credit card and ACH income handling.  Manages gateways and fraud protection controls for online donations. 
  • In a timely manner, monitors, tracks and ensures accurate accounting of all non-CGA security donations, their subsequent sales and related gain/loss on sale.  Reconciles all donation, sale and related gain/loss activity with brokerage statements.  Ensures that realized gain/loss on sale of securities are properly calculated and recorded.   Communicates and resolves all discrepancies with appropriate contacts at brokerage firms (ie MSSB).  Ensures that corrections to be made by brokerage firms are appropriately reflected in the subsequent month statement.
  • In a timely manner, monitors, tracks and ensures accurate accounting of all endowments, historic and new ones.  Reconciles brokerage statements to accounting records and makes appropriate adjustments.  Primary contact with Development personnel in charge of endowments.

Accounting/Bookkeeping (30%)

  • In a timely manner, monitors, tracks and ensures accurate accounting of all non-CGA investment activities.  Communicates and resolves all discrepancies with appropriate contacts at brokerage firms (ie MSSB).  Ensures that corrections to be made by brokerage firms are appropriately reflected in the subsequent month statement.
  • In a timely manner, monitors, tracks and ensures accurate accounting of all multi-year pledges made by donors including posting pledge receivables on MIP, adjusting receivables when donations are received, and reviewing target to make necessary adjustments.  Communicate irregularities or unexpected events, including but not limited to unfilled pledge commitment, to the appropriate MSF manager. 

Field Support (10%)

  • Conducts desk audits of field projects, as requested by the operating centers and approved by Director of Finance

Management & Departmental Administration (10%)

  • Participates in departmental meetings to share information, brainstorm solutions, and coordinate priorities.

Requirements

  • Minimum 3-5 years directly relevant work experience, plus at least a bachelor’s degree in accounting, finance, or related area, or equivalent combination of training and experience.
  • Demonstrated knowledge of accounting and spreadsheet software
  • Demonstrated experience in business process analysis.
  • Ability to communicate with non-finance professionals about financial and accounting matters
  • Organized, detail-oriented, problem solving, individual

Conditions:

  • Starting salary low to mid $50’s; Excellent benefits, including 4 weeks vacation
  • Training opportunities and growth potential

To apply:

Send cover letter with resume to employment.msfusa@newyork.msf.org, ATTN: Revenue and Accounting Associate Search. NO CALLS PLEASE 

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Web Developer

Doctors Without Borders/Médecins Sans Frontières (MSF) provides assistance to populations in distress, to victims of natural or man-made disasters, and to victims of armed conflict, irrespective of race, religion, creed or political convictions. When medical assistance is not enough to save lives, MSF will speak out against human rights abuses and violations of humanitarian law its teams witness while providing medical relief.

Under the direction and supervision of the Web Manager &Strategist, and in collaboration with the full web & publications team, the Web Developer upkeeps and maintains MSF USA’s Drupal website, implements site code and module updates, and builds pages, applications and mini-sites for the organization. S/he also provides technical support for the development, maintenance, and coordination of the multi-site, multi-lingual Drupal content management system (CMS), used by MSF USA and the international MSF movement.

The Web Applications Developer also facilitates the publishing of content to meet the needs of various departments and groups at MSF-USA, including communications, fundraising, program, human resources recruitment, the Association, and the Board of Directors, in order to promote awareness of MSF's activities, concerns, expertise, needs, and values.

Responsibilities:

MSF USA DRUPAL DEVELOPMENT AND CONTENT MANAGEMENT (70%)

Performs content updates and site administration and maintenance for the public website, the Association site, and the Wiki; trains staff on using the Drupal CMS; develops new Drupal content types and custom site functionality; monitors site traffic and ensures optimum performance and security; implement/code designs from Photoshop or similar design files

INTERNATIONAL CONTENT STORE AND SHARED CMS MANAGEMENT (20%)

In collaboration with the international admin group, assists in the maintenance, growth, expansion of features, and technical support for the multisite Drupal platform of which MSF USA is a part; performs platform testing, updates/upgrades, backups as needed; manages code changes and Git repository

PLANNING (5%)

Contributes technical knowledge to help determine and implement key objectives for MSF on the web.

DEPARTMENTAL, INTERDEPARTMENTAL and INTERNATIONAL COORDINATION (5%)

Attends staff meetings and office-wide debates to brainstorm solutions and participate in information sharing across all departments.

Qualifications:

Must be proficient in the use of the following:

  • HTML5, CSS
  • PHP
  • Javascript, JQuery and relevant plugins
  • Git and version control systems, Drush, Unix command line and Deployment Workflow
  • Apache Server
  • MySQL or similar database integration with a CMS
  • Drupal Core and Major Modules: Views, Panels, Taxonomy, Blocks, Fields, Entities, Menus, Views Slideshow, Display Suite

Must be familiar with some or all of these Drupal related workflows and technologies:

  • Advanced Site Building (Page Manager, CTools Access plugins, Variants and selection rules, Contexts & Views Contexts, Contextual Administration)
  • Hand-coded Drupal Theming (HTML5/CSS3)
  • Drupal Coding & Essential APIs: Form API & Drupal Hook System
  • Drupal Contrib API: Views API, Secure Coding, Standards and Best Practices

Must have:

  • Minimum 4 years relevant work experience, plus Bachelor's degree, or equivalent combination of education and experience.
  • Outstanding, proven time management and organizational skills, keen attention to detail.
  • Creativity and initiative when approaching work and projects
  • Ability to work independently, move projects from conceptual stages to launch, and handle multiple and often competing deadlines.
  • Ability to communicate effectively both within office and with web masters and others from MSF offices in other countries.
  • Ability to handle a large volume of work.
  • Ability to write routine business correspondence, and internal memos.

Preferred: 

  • Experience using Adobe Photoshop; Fireworks a plus
  • Experience with Google Analytics (especially campaigns, eCommerce, and event tracking)
  • Knowledge of Cloud Server hosting or Acquia hosting.
  • Knowledge of DAM.
  • Participation in the Drupal community and awareness of changes to Drupal core.
  • Ability to build custom contributed Drupal modules to extend site functionality
  • Knowledge of Mobile First Design and Responsive Web Design

Conditions:

  • Salary: High 60s-low 70s, commensurate with experience.
  • Excellent benefits, including 4 weeks vacation; training opportunities and growth potential

To apply:

Send cover letter with resume to employment.msfusa@newyork.msf.org, ATTN: Web Developer

NO CALLS PLEASE 

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