Doctors Without Borders/Médecins Sans Frontières (MSF) has exciting opportunities in our New York office for individuals who are passionate and dedicated to our mission of providing emergency medical aid to people affected by conflict, epidemics, disasters, or exclusion from health care.

To apply for a position, please email your resume and cover letter to

International Coordinator for the Quality of Medical Devices


MSF currently operates activities in 35 countries with a wide spectrum of programs. The Medical Project Unit in MSF New York is part of the Medical Department of Operational Center – Paris (OCP) and provides technical support for: Tropical Medicine, Infectious Diseases (including antimicrobial resistance (AMR), medical quality, and medical article writing and publication. 



MSF, as humanitarian organization is committed to provide its projects with quality supplies. Since a few years, MSF has developed a systematic way to ensure the quality of medical devices, including IVD, but not the Biomedical equipment. Both IVD and biomedical equipment deserve a dedicated specialist at international level.  The current QA validation scheme has been endorsed by the medical directors. It involves the staff in charge of medical devices quality assurance in the MSF supply centers, and the final decision is under the responsibility of the medical directors.

In order to ensure the quality of medical devices, including IVD, used in MSF projects, the main objective is to ensure the consistency and the proper implementation of the intersection validation procedure for international purchase approved by the medical directors in 2013. This is part of a larger objective to improve quality supply of medical devices in MSF project including better selection, coordinated procurement, use under optimal conditions, etc. The secondary objectives are to improve the quality assurance for medical devices when local purchase is the only option, to initiate or continue the collaboration with external partners aiming to influence them for a better understanding and, other than for IVD and Biomedical equipment for which the international specialist is in charge, and to lead transversal projects like the revision of the transport policy.



International procurement

  • Coordinate the implementation of the validation scheme SOP on the priority articles defined each year with the ESC QA referents
  • Ensure that the MD and IVDs selected and assessed according to the quality validation scheme match the needs expressed by the OC technical referents with the support of the deputy IMDC
  • Ensure that the quality assurance procedures and technical specifications are properly  implemented and used at section level for all types of medical devices
  • Coordinate the manufacturers audits, technical visits, and monitoring visits for all products
  • Coordinate the input from external consultants
  • Ensure that all QA documentation and information is centralized on the tools available, i.e. oodrive, Unidata and Uniquality
  • Analyse QA policy for medical devices from other organisations (WHO,UNFPA, ICRC, etc.) and see how far MSF could rely on them – regularly update this analysis
  • Be the referent for general standards and regulation for the MSF movement

Local purchase and donation

  • Define SOPs for local purchase in line with the MSF medical procurement policy for approval by medical directors
  • Develop tools to ease the implementation of the local purchase SOPs (training material, rating system, check-lists…) with the support of the IVD internaiotnal specialist
  • Define criteria for local donation acceptance
  • Support the section pharmacists for countries with import constraints and specific needs
  • Perform technical visits at manufacturers’ sites for the most commonly available brands in MSF countries of operations

Management of internal network

  • Maintain the network with key people in the medical departments with the support of the deputy IMDC by participating to the relevant WG
  • Coordinate the management of quality complaints/batch recalls for MD, , with the ESC product focal points, technical referent at OC level or external experts as relevant according to the harmonized international SOP
  • Propose improvement of the SOP
  • Participate to / organise coordination meetings with ESC QA referents and MD referent in OCs
  • Coach / train new comers in the network
  • Work in close collaboration with the pharmacist and specialised food coordinators (respectively in charge of the quality assurance of medicines and specialised medical food for MSF projects) to reach a maximum level of harmonization in the documentation and practices
  • Issue annual reports such as quality complaints annual summary and analysis of local and international purchase

Development of a quality assurance approach for Biomedical products

  • Supervise the internal analysis on the needs and possible solutions for MSF proposed by the international Biomed specialist
  • Coordinate the proposal to be submitted to the medical directors for approval
  • Coordinate implementation accordingly

External collaborations / representations:

  • Promote the MSF quality assurance on medical devices (presentations, articles, etc)
  • Participate to network sharing the objectives to improve quality of medical devices on the international market
  • Link with other actors sharing the same concerns (UNICEF, WHO, etc)
  • Represent MSF in international forums

Specific objective for 2018-2019

Be the quality and regulatory team member in the scientific committee of the Minilab project

  • Implement the regulatory strategy validated by the scientific committee in 2017

Coordinate the QA assessment of the key IVDs component (dossier review and audit)



  • Senior pharmacist with degree/diploma in Pharmacy with competence in quality assurance for medical devices
  • Other scientific diploma could be considered, if compensated by strong experience in quality assurance of medical devices (regulatory aspects included)

Work experience

  • Minimum 5 years of experience, with at least 3 years in MSF or similar organizations
  • Good knowledge of MSF quality and procurement policies
  • With experience in quality evaluation or regulatory environment
  • Knowledge of developing countries and emerging market mandatory
  • Previous collaboration with pharmacists in other major organisations (WHO, UNICEF, ICRC, etc)
  • Experience in supply and procurement would be asset

Specific skills

  • Fluent in English (French and/or Spanish would be an asset)
  • Writing capacities
  • Mature with strong interpersonal, communication and organisational skills
  • Ability to represent MSF in relevant meetings
  • Ability to work and report independently
  • Ability to motivate and lead colleagues
  • Willingness to travel



Contract Type

Open Ended Contract

Additional Information

Salary based on qualifications:

  • High 90’s to low 100’s USD/year gross
  • MD/PhD Profile: mid 110s to low 120s USD/year gross

Desired Hiring Date


How to Apply

To apply, please submit your application before April 30th, 2018 - only by email to:  with indicating “QA medical devices” in the title. Only shortlisted candidates will be contacted



Accounts Payable Finance Assistant


The Finance Department support MSF in carrying out its mission in an effective, efficient, ethical and accountable manner to its donors and the public at large by managing MSFUSA's budgetary, financial and accounting practice.  The Finance team consist of 4 units -  Revenue, Accounts Payable, Grants, and Payroll.



With direction provided by senior finance staff, processes accounts payable transactions and provides clerical, administrative and bookkeeping assistance to the Finance Department.



  1. Essential Functions and Responsibilities:

Accounts Payable:

Corporate Credit Cards:

Manages all aspect of credit card processing, including:

  • Takes a high-level approach in ensuring that itemized items have been coded properly
  • Ensures that credit card detail report from MSF-USA personnel reconcile to monthly statements prior to payment.
  • Accounts for all transactions in the accounting system
  • Processes payment of monthly invoices.

Expense Reports:

Reviews expense reports timely to ensure adherence to general MSF-USA travel and expense policy.  When appropriate and where clarification is needed, follows up with his/her manager for guidance and/or the individual cardholder for clarification or additional support. Accounts for all transactions in the accounting system and processes payment.

Other Accounts Payable Activities:

Prepares and processes all invoices for Multatuli travel invoices.  Ensures that expenses are coded properly and approval signatures are present and taking corrective action as needed. 

Same for all NuTravel, Holiday Inn invoices & other travel related expenses (hotels, etc.)

Manage the filing and other administrative task for the Finance Department, including mailing, copies, scanning, setting up meetings, reserving rooms and making appointments.

Other duties, including but not limited to general support to A/P activities, as assigned.

Budget Preparation:

Prepares quarterly reports of budgets vs. actuals for review by departments as well as responding to requests from staff for other financial reports.


Communicates with staff on all aspects of employee policies and procedures, regarding expense and credit card reports and mobile phone accounts.

Departmental Administration

Participates in planning and implementation of MSF-USA’s finance department strategies, policies and procedures.

Participates in departmental meetings to share information, brainstorm solutions, and coordinate priorities.

Evaluates areas of efficiency and improvement.  Makes recommendations to improve financial and accounting operations based on observation and working with MSF-USA personnel. 

Attends regularly scheduled HQ staff meetings, program updates and several annual office-wide debates to participate in information sharing across all departments, and stay informed on important MSF topics.

Other duties, including but not limited to disbursements and A/P activities, as assigned.

  1. Extent of Public Contact

Primary finance department contact with investment advisors and credit card vendors. 

Works regularly with vendors to resolve billing issues, opening up/closing out accounts and other matters

Point of contact with government regulators in connection with Charitable Gift Annuity program.

  1. Physical Demands

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions.  Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Working Conditions, Travel and Environment

The duties of the job require regular attendance 5 days/week for a minimum of 35 hours.  Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.  Timely in attendance.



  • Minimum 1-3 years directly relevant work experience required, plus a Bachelor’s degree in accounting or related area, or equivalent combination of training and experience. 
  • Strong accounting skills.
  • Demonstrated knowledge of accounting and excel
  • Demonstrated experience in business process analysis
  • Strong general computer literacy including but not limited to word processing, web usage, ability to learn new Windows-based programs and navigate new user interfaces to use vendor accounts online.
  • Ability to communicate with non-finance professionals about financial and accounting matters
  • Organized, detail-oriented, creative, problem solving, analytical individual with strong written and oral communication skills.
  • Ability to write a range of correspondence from formal business letters to internal memos to staff.
  • Ability to handle a large volume of work under pressure and with deadlines.
  • Excellent time management and organizational skills.
  • Keen attention to detail with ability to track multiple projects at the same time.
  • Ability to work independently and/or with a minimum of supervision.
  • Excellent judgment and diplomacy.





Contract Type


Open ended Contract



Additional Information


Starting salary high 40s to 50s (commensurate with experience).



Desired Hiring Date


21, May 2018



Working Time %




How to Apply

To apply, send cover letter and resume by May 2, 2018 to:,

Attn.: “Finance Assistant”. Submissions without cover letter will not be reviewed.

Applications for this position will be reviewed on a rolling basis prior to the final deadline of May 2, 2018

If applicant is not based in New York, please indicate in cover letter ability to relocate. Note that no relocation assistance can be provided.

No calls, please.


Project Manager/Technical Recruiter


Working in the Domestic HR Department, the Project Manager/Systems Technical Recruiter will support both the Systems and Domestic HR Departments.

The Domestic Human Resources Department (Domestic HR) ensures that the organization’s US domestic human resources and facilities management are sufficient to allow the organization to carry out its mission effectively and efficiently.  The Domestic HR Department is responsible for the payroll and benefits administration, recruitment, training, benefits and HR compliance of MSF-USA HQ staff and operations.  



The Project Manager/Technical Recruiter will primarily be responsible for creating a recruitment hub for Systems positions and recruit for project-related positions.



Reports to Assistant Director of Domestic HR.



  • Proven experience recruiting for technical roles or equivalent experience
  • Ability and experience with conducting different types of interviews (structured, competency-based, etc.)
  • Hands on experience with various stages and best practices in the selection processes (phone interviewing, reference check etc.)
  • Familiarity with HR systems such as, Applicant Tracking Systems, and Candidate Management Systems, Human Resource Information Systems
  • Experience leveraging various sources such as social media networks
  • Excellent communication and interpersonal skills
  • Partner with HR management in full-cycle recruitment and hiring procedures
  • Assist with creation of job descriptions and post jobs
  • Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)
  • Facilitate the interviewing and hiring decision-making process with interviewing teams and hiring managers
  • Demonstrate established network; know where to source and identify qualified candidates’ specific to industry trends
  • Partner with hiring managers to build overall understanding of position requirements, provide training for best hiring practices, conduct background checks/ references review and set recruitment standards
  • Experience building data analytics projects
  • Project Management experience
  • Excellent written and oral communication
  • Proven ability to build collaboration
  • Skills in facilitation and presentations
  • Strong decision-making skills
  • BS/BA or equivalent required



Contract Type

Open ended Contract


Additional Information

Starting salary mid-70s to mid-80s (commensurate with experience).


Desired Hiring Date

July 2, 2018


Working Time %

Full Time 100,00/35 Hours a Week


How to Apply

To apply, send letter of interest/cover letter and resume to:,

ATTN: “Project Manager/Systems Technical Recruiter” position.

Submissions without cover letter will not be reviewed. No phone calls please.

Application Deadline: April 30, 2018

Training Assistant (People Management Unit)


The Field Human Resources Department (Field HR) is responsible for recruitment, selection, placement, and retainment of qualified and well-suited field staff to meet the growing needs of MSF field operations. 

The People Management Unit (PMU), which is based in New York, is responsible for supporting the development of MSF’s field staff’s management skills. Field Management Trainings (FMTs) are currently delivered to managers and supervisors, with additional courses and activities to be piloted in 2018 and 2019. The Training Assistant will be an integral part of a small team helping to scale up the number of field trainings and associated support activities.


The Training Assistant is responsible for the development and implementation of key administrative components of MSF-USA’s PMU training initiatives. S/he will perform administrative functions to support the FMT Program Manager, with an emphasis on following all aspects of the logistics before each Field Management Training, as well as supporting the development of new learning materials, program management tools, and capturing essential training data.


  1. Essential Functions and Responsibilities:

Administrative support to the FMT Program Manager (65%)

Is the principle administrator and mission contact for all field management trainings (FMTs), including in-country and regional trainings. Liaises with the FMT Program Manager, Cell HR Responsible and project field team (HRCo/CoFiRH) before and after each FMT to:

  • deliver the relevant FMT instructions, documents, links, etc. to the FMT-host mission
  • request FMT participant lists from each mission for review with the FMT Program Manager
  • briefing and debrief FMT facilitators and HRCo/CoFiRH, answering all logistical, content and material-related questions
  • ensure all training expenses are charged correctly (travel, visas, materials)
  • ensure FMT kits are replenished ahead of each training and shipped to the most appropriate location for each team of FMT facilitators
  • coordinate the production of facilitator guides and training materials, ensuring that facilitators receive the latest versions electronically, and if requested, in hard copy
  • share travel details for FMT facilitators (US and non-US) with the mission in advance of each FMT

Is the principle administrator for FMT-related management trainings at HQ level. Liaises with the FMT Program Manager and HQ staff (training departments, administration) to:

  • coordinate the production of facilitator guides and training materials, as needed
  • prepare and ship materials for new and existing FMT kits

Supports the FMT Program Manager to maintain accurate records of all FMT activities including:

  • maintaining and following each step of the FMT process, using the PMU’s program management software, expanding the level of detail to ensure the efficient delivery of all FMTs
  • entering all FMT data into the PMU databases (facilitators, FMTS, participants), and supporting the PMU Manager to design reports to assist with the analysis of FMT activities

Travel Logistics for PMU staff and FMT Facilitators (15%)

Arranges travel logistics for PMU staff and US based facilitators:

  • Books travel and lodging as needed for PMU department staff and FMT facilitators
  • Secures all necessary visa documents and follows the document authentication process for each outgoing staff and facilitator in a time-sensitive manner
  • Ensures all required medical documentation is completed before booking travel and the departure of HQ staff and facilitators

Support to the development of PMU learning activities (10%)

Supports the PMU Manager and PMU Instructional Designer to:

  • ensure that all FMT content and materials are kept up-to-date in all languages and that all older versions are archived
  • formatting and editing text and other content for new learning activities, or for FMT Bulletins, into agreed PMU Press documents.
  • convert original and revised training materials, learning aids and guides into pdfs and other web-based formats
  • send new materials, or revised materials, for translation into French, Spanish or Arabic – and other languages as requested by OCP missions.
  • source new learning aids for each learning activity, balancing the cost, quality and wear and tear on each item during multiple FMTs
  • provide administrative support for FMT pilots and FMT modules in other MSF trainings (scope as per normal FMTs)

Administrative support to the Mentoring and Coaching (M&C) Program Manager (5%)

Supports the M&C Program Manager to implement mentoring activities including:

  • coordinate the visa, travel, insurance, expenses and accommodation for mentors attending Mentoring workshops
  • offer support in organizing OCP-hosted Mentoring workshops in Bordeaux and Toronto, including coordinating air/train travel, workshop documents, per diem, participant list, etc.
  • support coaching needs as needed in collaboration with M&C Program Manager

 Other miscellaneous duties (5%)

Attends regularly scheduled staff meetings, Program Updates and office-wide debates to participate in information sharing across all departments, and stay informed on important MSF topics to be able to contribute to the organization’s ongoing development.

Participates in cross-departmental teams and committees as needed, specifically to represent the needs of the Project Management Unit.

  1. Supervisory Responsibilities:

Does not supervise staff, but may coordinate activities with office interns and/or volunteers on an as needed basis.

As assigned by the PMU Manager or FMT Program Manager, oversees the work of external consultants and acts as primary administrative contact with vendors.

III.Fiscal Responsibility

Makes arrangements within agreed-upon guidelines, using own MSF credit card. Codes and submits venue bookings, research materials, shipping costs, travel and hotel request forms including information about re-billing to operational sections.

  1. Extent of Public Contact

Regularly represents MSF to external vendors.  Within MSF-USA, interacts with all levels of staff, Board, other MSF offices and returned field staff to stay abreast of MSF issues and learning and development activities.

  1. Physical Demands

While performing the duties of this job, the employee is required to sit for long priods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions.  Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • A Bachelor’s degree, preferably in adult learning or education and/or a minimum 2 years’ related experience.
  • Outstanding organizational and computer skills. Experience using database, graphic design and web design software preferred.
  • Some experience with either managing expenses and travel for a small team or event planning.
  • Excellent written and oral communications skills in English, strong preference for working knowledge of French. Experience editing documents preferred.
  • Genuine interest in and commitment to the humanitarian principles of MSF.
  • Strong interpersonal skills, especially cultural sensitivity
  • Ability to handle a large volume of work
  • Outstanding proven time management and organizational skills
  • Keen attention to detail with ability to track multiple projects at one time.
  • Ability to work with limited supervision and direction



Contract Type

Open ended Contract

Additional Information

Starting salary high 40s to low 50s (commensurate with experience).

Desired Hiring Date

14, June 2018

Working Time %


How to Apply

To apply, send letter of interest/cover letter and resume to:,

ATTN: Training Assistant” (People Management Unit) position.

Submissions without cover letter will not be reviewed. No phone calls please.

Application Deadline: May 4, 2018

Digital Production and Engagement Officer

Title:                                  Digital Production and Engagement Officer

Location:                           European capital w/MSF office or New York

Contract:                           2-year, renewable, full-time position (100%)

Starting date:                    As soon as possible

Reporting to:                     Digital Communications Manager, Access Campaign




Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation.


MSF International is the legal entity that binds MSF’s 21 sections, 24 associations and other offices together. Based in Geneva, MSF International provides coordination, information and support to the MSF movement, and implements international projects and initiatives as requested.


Médecins Sans Frontières set up the MSF Access Campaign (AC) in 1999 to address systemic challenges and improve access to existing medical tools (medicines, diagnostics and vaccines) and to stimulate the development of urgently needed better tools for people in countries where MSF works and beyond. The priorities of the Access Campaign are guided by the medical challenges faced by MSF and its patients in its operational settings. The primary objectives of the Access Campaign include identifying, analysing and advocating for changes around the legal and regulatory systems and practices that hinder access to medical tools and innovation suitable for people in need especially in resource limited settings.



This position will develop and implement online communications activities in support of the Access Campaign’s advocacy and campaigning goals, focusing on identified priority topics.  The Digital Production Officer will work to create and deliver engaging digital communications and campaigning materials to mobilise online and offline support for the AC’s advocacy objectives.



This position reports to the Digital Communications Manager of the Access Campaign. This position will collaborate closely with other Access Campaign and MSF communications staff. This position will also have extensive contact with members of the other Access Campaign functional teams, including medical, pharmaceutical, policy, and advocacy  teams.



This position will work to develop and implement digital engagement activities, including developing digital materials and content, setting engagement strategies, and executing both online and offline campaigning actions in support of AC advocacy objectives.



Working closely with the rest of the communications team and the dossier teams, this position will contribute to and oversee a range of online communications activities, including:

  • Online communication strategy: develop and implement an online communications strategy to build awareness and generate public support campaign and advocacy objectives
  • Multimedia content creation: propose and create infographics, visuals, videos, animations, Facebook posts, tweets, articles and other innovative social media and web content to boost online presence and engagement. In conjunction with the AC communication team and relevant staff, develop, implement and create guidelines as needed to ensure appropriate visual identity of AC campaigns
  • Online community engagement: identify relevant online communities, develop and implement engagement strategies with the aim of mobilising additional support for AC campaigns
  • Events: develop and execute online and live events to generate engagement in AC campaigns
  • Digital tools and platforms: implement and manage online campaigning platforms, tools and technologies, with Communications Adviser, Advocacy & Campaigns, and external vendors
  • Online monitoring: monitor social media for issues related to AC campaigns and propose ways to respond as opportune and/or necessary
  • Analytics: using Google Analytics and other measurement tools, to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives
  • Email and digital marketing: writing email and digital content, and developing and implementing digital and email outreach/marketing strategies to reach and grow target audiences
  • Dissemination: Help prepare and disseminate communication packages to the MSF communications network, including compiling and finalising relevant materials and including internal channels to reach MSF staff and association members
  • Internal engagement: Continually engage with relevant communication officers in MSF country offices to ensure suitability of communications and campaigning materials, encourage uptake of campaign actions in key MSF sections/countries, including supporting local adaptation of content
  • External engagement: Liaise with external campaigning partners as needed, including facilitating coordination of campaign planning and scheduling, review and approval of jointly produced materials, and ensuring adherence to MSF digital standards and guidelines.






  • 3+ years’ experience conceiving and creating innovative, engaging digital content for web and social media with proven results, including experience with script writing and video editing and production, design of graphics and infographics for web and social media, and writing and editing social media and web content
  • 3+ years’ experience administering social media accounts and content management systems
  • 1-2 years’ demonstrable experience in developing and delivering campaigns with specific calls to action based on concrete advocacy objectives
  • Email and digital marketing, social media livestreaming and multimedia or web-based interactive production experience an asset
  • Proficiency in English to mother-tongue standard; impeccable writing, editing and proofreading skills; other languages an asset, particularly French and/ or Spanish
  • Demonstrated track record of building, engaging with and managing online communities
  • Strong communication and presentation skills
  • Strong project management experience with the ability to manage and complete projects on time and on budget an asset
  • Demonstrated track record of strategic thinking and problem-solving in fast-paced, dynamic work environment
  • Ability to work well as part of a small, geographically dispersed team
  • Ability to work cooperatively in a cross-cultural setting and maintain successful, often long-distance working, relationships
  • Flexibility, with a strong capacity to manage multiple tasks simultaneously
  • Experience in the fields of health, medicine, or the pharmaceutical industry an asset
  • Genuine interest in, understanding of, and commitment to the humanitarian principles and challenges of MSF


Applicants must submit a portfolio with links to samples of their online communications and campaigning work, accompanied by a short summary of results achieved.






CLOSING DATE: 20 May 2018




Only short-listed candidates will be contacted.