Doctors Without Borders/Médecins Sans Frontières (MSF) has exciting opportunities in our New York office for individuals who are passionate and dedicated to our mission of providing emergency medical aid to people affected by conflict, epidemics, disasters, or exclusion from health care.

To apply for a position, please email your resume and cover letter to

Field HR Assistant


The Field Human Resources Department (Field HR) is responsible for recruitment, selection, placement, and retainment of qualified and well-suited field staff to meet the growing needs of MSF field operations. 


The Field HR Assistant performs administrative functions to support the placement and return of field workers to and from the field, specifically those assigned to Brussels, Amsterdam, and Barcelona operational centers. In addition, s/he supports and provides back-up for the pre-departure administration handled by the Field HR Associate.



  1. Essential Functions and Responsibilities:

Placement Administration (85%)

Is the liaison between assigned Operational Centers (OC) and departing or returning field workers to determine appropriate travel arrangements including finalizing departure dates based on discussion with HRO and visa procurement time frames.

Welcomes returning field workers back to the office. Coordinates briefings and debriefings between field workers and office staff including FHR, HR, Communications, Association, Programs, Development, PSCU and any necessary phone briefings with the OCs.

Keeps briefing schedule current.

Coordinates with field workers to assist with documentation preparation for visas, work permit documentation, general and personal travel expectations, understanding of the travel policy, outstanding expenses, updating information in the database based on work orders and end of mission documents.

Arranges travel and lodging for Field HR department staff, as well as visiting staff from other MSF sections, as needed.

Responsible that all needed medical documentation is completed before booking travel.

Responsible for maintaining most recent address and emergency contact information for field volunteer.

Responsible for maintaining passport photo file and printing passport photos as needed.

Visa procurement (10%)

Arranges all necessary visa documents and follows the documents authentication process for each outgoing field staff in a time-sensitive manner. 

Negotiates with embassies, consulates and missions to facilitate the visa process, as necessary.

Responsible for maintaining centralized information source regarding international visas,  visa services, and country contact information.

Scans and maintains visa and passport records for departing field staff.

Other departmental responsibilities (5%)

Runs EOM report and sends survey emails to international office each month.

Attends weekly and monthly staff meetings, program department updates, and several annual office-wide debates to participate in information sharing across all departments, and stay informed on important MSF topics so as to be able to contribute to the organization’s ongoing development.

  1. Other Tasks

Reviews, codes and submits general departmental invoices (travel, lodging, visas, vaccinations) for processing by Finance. 

Enters and codes monthly travel related expenses into Expense Watch

Implements requests for volunteers to receive vaccinations, medical screenings, visas etc. Assists volunteers to submit expense reimbursement forms. 

  1. Extent of Public Contact

Regularly greets volunteer candidates and assists them throughout their departure and return from the field.  Works directly with hotel, travel and travel clinic vendors, as well as relations with State Department, consulates, etc. to obtain visas and other required documentation.

  1. Physical Demands

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions.  Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Working Conditions, Travel and Environment

The duties of the job require regular attendance 5 days/week for a minimum of 35 hours. Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required. From time to time it will be necessary to go to consulates and other government structures in the metro area.


  • Minimum two years related work experience plus Bachelor's degree or equivalent combination of education and experience.
  • Ability to handle a large volume of work and work at a fast pace in a high-pressure environment.
  • Strong attention to detail with ability to track multiple projects at one time.
  • Strong interpersonal and written and oral communications skills
  • Strong computer literacy, including ability to use word processing and spreadsheet and database software and to search the internet for research purposes.
  • Outstanding proven time management and organizational skills
  • Ability to work with a minimum of supervision



Contract Type

Open Ended Contract

Additional Information

Starting salary high 40s to low 50s (commensurate with experience).

Desired Hiring Date

16, April 2018

Working Time %


How to Apply

To apply, send letter of interest/cover letter and resume to: ,

ATTN: FHR Assistantposition.

Submissions without cover letter will not be reviewed. No phone calls please.

Application Deadline: March 23, 2018.


Infection Control Specialist


The Medical Unit in MSF New York is part of the Medical Department of Operational Center – Paris (OCP) and provides technical support for: Tropical Medicine, Infectious Diseases (including antibiotic resistance (ABR), medical article writing and publication and special projects, such as the Febrile Illness Diagnostic Program (FIDP).



MSF and in particular OCP, is committed to providing hospital-based secondary and tertiary care to those ill and injured across the range of the organization’s mission contexts. For instance, surgical and neonatal programs are a major component of our hospital activity, MSF OCP leads the MSF movement in the number of surgical acts performed annually.  In our projects in Africa, the Middle East, and the Caribbean, MSF performs life- and function-saving surgery for war- and accident-trauma. Additionally, MSF OCP assisted more than 60 000 births and admitted 12 000 newborns for in-patient care in 2016, being the newborns a particularly infection-susceptible population with known high mortality rates if their infections are not properly treated.

Infections of soft-tissue, bone, and bloodstream acquired either prior to hospitalization or in-hospital are a major challenge to the successful outcome for these patients, particularly considering the global problem of ABR.  In recognition, MSF has made ABR a focus of operations, policy, and advocacy.  The MSF OCP medical department has created a multi-disciplinary team to address ABR in its operations, including an infectious disease specialist, a microbiologist and an epidemiologist.  For 2018, MSF OCP will finalize its 2018-2021 ABR roadmap (a model for MSF as a whole) which will focus on 4 pillars: antibiotic stewardship, infection control, the microbiologic identification of the etiology and drug-resistance patterns of the principle life-threatening infections encountered in our patient populations and operational research.  In 2018, the ABR team will be based primarily in New York and an Infection Control Specialist (this role) will be added to provide expert support.



Essential Functions and Responsibilities

·         Within the ABR OCP roadmap goals, the infection control specialist will establish a framework for the policies and procedures of hospital-based infection prevention and control (IPC), focusing initially on hospital care.

·         The incumbent will be responsible for issues relating to IPC, including sterilization (quality of materials used by MSF, definition of standards, procedures and implementation) and the selection, procurement and use of material for it (hygiene and sterilization products, medical equipment)

·         In collaboration with other medical department referents: review and update current MSF OCP IPC policies and recommended practices, adapted to the context and specific activities of our hospital-based projects. This will include: minimum standards required of all hospital structures, which may include everything from ward layout, cohorting of patients, wound care practices, hand hygiene, barrier practices, hospital environment sources of pathogenic bacteria, etc. 

·         Mapping of IPC in our projects and evaluation of IPC needs

·         Make regular field visits to implement and evaluate performance of hospital IPC activities, sterilization and hygiene practices including working with hospital managers and operations to evaluate isolation/contact precautions capacity in existing and planned hospital structures that have microbiology capacity for IPC of patients with multidrug resistance (MDR) pathogens.

·         Work with surgeons, infectious diseases’ specialists, the pharma team and others to develop standard case definition for hospital-acquired tissue infections. 

·         Work with the medical department ABR team to define the roles and responsibilities and training needs of personnel to establish, monitor, and reinforce basic infection control practices appropriate for all MSF OCP hospital structures as well as in specialized hospitals, contribute to the description and function of a multi-disciplinary hospital “ABR team” that coordinates and collaborates on microbiologic identification of antibiotic resistant organisms and antibiotic stewardship personnel to promote appropriate use of antibiotics.  In addition, contribute to training materials for infection and ABR control adapted to OCP hospital levels and activities. 

·         Briefings and debriefings of expatriates going and coming from relevant missions

·         Respond to field queries about questions on hygiene sterilization, IPC including identification and control of hospital outbreaks of ABR.

·         Participation in the activities of the medical department:

Preparation of the annual and/or multiannual plan,

Participation in training,

Support to the HR department for the validation of CVs, volunteer placements in its area of ​​competence

·         Contribute to formulation of operational research questions relevant to IPC, including systematic review of nosocomial infections in resource-limited settings.

Collaborate with IPC-relevant partners, both within MSF including intersectionally and external to MSF regarding IPC in resource-limited settings (implementation, monitoring, evaluation).  In relationship with MSF-USA:

  • Collaborate with the different departments in the NY office (programs, communications, fundraising, field HR, Access Campaign)
  • Participate in different MSF-USA activities: general assembly, info days, webinars, etc.
  • Represent MSF at different conferences, meetings with academia and other NGOs.




·         Medical Doctor, Registered Nurse (RN), Bachelor of Science in Nursing (BSN), Hospital Pharmacist or advanced degree, with formal Infection Control training

·         At least two years’ experience as an Infection Preventionist in an acute care setting or equivalent combination of education and experience.

·         Knowledge of infection prevention control practices and processes.

·         Previous work in or knowledge of the developing country context and understanding of its challenges

·         Ability to work as a team member and interact with broad spectrum of healthcare personnel.

·         Excellent written and verbal communication skills.

·         Strong computer and data entry skills, especially in Microsoft Word, PowerPoint, and Excel.

·         Skilled in organizational behavior and group dynamics.

·         Independent, able to write clearly and succinctly, ready to collaborate as a team.

·         English language fluency required;

·         Ability to travel, spending up to 30-40% time in Paris operational center headquarters and field visits.


·         Experience working in the field with MSF or a similar humanitarian organization.

·         French language fluency. Other languages are an asset (i.e. Arabic)

·         Certification in Infection Control or similar.



Contract Type

Open Ended Contract

Additional Information

Starting salary mid 90’s to low 100’s USD (commensurate with experience)

Desired Hiring Date

16, April 2018

Working Time %


How to Apply

Please send letter of interest/cover letter and resume to:,  Attn: “Infection Control Specialist"

Submissions without cover letter will not be reviewed. No phone calls please.

Application deadline: March 25, 2018.



SAP HR/HCM – SAP BASIS & Security Officer - NEW YORK Symphony Program

SAP HR/HCM – SAP BASIS & Security Officer - NEW YORK Symphony Program

Title: SAP HCM – SAP BASIS and Security Officer

Location: New York

Duration: 6 months contract with possibility of extension

Starting date: As soon as possible

Deadline for applications: April 8th, 2018



Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation.

MSF International is the legal entity that binds MSF’s 21 sections, 24 associations and other offices together (the Movement). Based in Geneva, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested. MSF International also provides administrative support to the MSF Access Campaign.


MSF is embarking on a global HRIS project of design, development and integration of HR systems and processes across 24 MSF recruitment offices.
In the preliminary phase of the project, a feasibility study was carried out, functional and technical requirements defined and a HRIS solution identified. The project is now entering the implementation phase aiming at realizing the solution with SAP HCM / e rec and deploying it in the MSF offices and is enlarging the project team to carry out this international project. This program is called Symphony.


Inside the MSF International Office, you will report to the Infrastructure and Maintenance Coordinator within the Symphony Program Team, you will be based in New York. You will need to actively interact with all MSF HR and IT actors in all sections within your region.


MSF is embarking on a global HRIS project of design, development and integration of HR systems and processes across 24 MSF recruitment offices. The selected global HRIS platform is SAP HR/HCM with e-Rec. Given the high level of data sensitivity and the complexity of MSF organization, the SAP BASIS and Security Officer is a key success factor both in the implementation phase as well as in the future maintenance of the system and therefore requires a full-time position within the team.


•    Understand the business processes and apply knowledge in SAP access management as well as in solving user access issues
•    Understanding of SAP authorization concepts in an enterprise environment (Single/Composite Roles and HCM Structural Profiles, etc.)
•    Participate in roles and authorizations, and user access requirements gathering and documentation
•    Assist in roles and authorizations workshops
•    Responsible for administration of SAP roles and authorizations including segregation of duties resolution, role creation where necessary and maintenance based on business needs
•    Manage the incident, problem and change management processes in the authorizations domain
•    Liaise with the functional and business teams to assist with the ongoing functional support of SAP
•    Work with local HR team to ensure users have adequate roles assigned and can perform their tasks. Also, update and maintain users’ in accordance with changing business needs
•    Work with the other support teams to facilitate incident and problem resolution
•    Monitor user accesses, perform audit checks, terminate accesses where necessary following applicable security and change management processes
•    Provide functional and configuration support in the design of SAP authorizations and roles
•    Have SAP security technical skills, covering design and implementation of SAP security & authorizations in SAP HCM functional areas and BASIS components
•    SAP BASIS administration experience
•    Take responsibility for quality of work performed
•    Keep abreast of SAP and other industry security updates
•    Assist in Site to Site IPSec VPN connection setup where/when necessary
•    Ability to coordinate and work with cross functional team (Functional, Business Analyst, BASIS, Solution Partners, etc.)
•    Comfortable working in a team and independently.
•    Ability to work flexibly and analytically in supporting end users
•    Excellent communication (written and oral) and interpersonal skills.
•    Strong organizational, multi-tasking, and time-management skills
•    Perform other duties as assigned

•    Experience in a customer facing environment
•    At least one full life cycle SAP implementation from a Security Administration perspective.
•    Exposure to ITIL Framework
•    Exposure to at least a project implementation methodology e.g. Accelerated SAP
•    Knowledge/Experience of Computer Networking and Infrastructure
•    SAP Certification


We are looking for a motivated, co-operative and SAP Security Professional who is well acquainted with SAP HR/HCM and eager to jump in to the new role.
The candidate will have with at least three years of SAP Security experience in large organizations and exposure to SAP HCM roles and authorizations as well as maintenance; SAP certification, and Computer Networking experience are a plus.
Strong written and verbal communication in English, any other language is appreciated, coupled with a genuine interest in, understanding of, and commitment to the humanitarian principles and challenges of MSF.
Demonstrated teamwork collaboration in a professional setting.
Strong work ethic coupled with strong analytical and problem solving skills, demonstrated history of successful SAP project implementation within large and complex companies. Willingness to travel (20%) to meet MSF internal client needs.


How to Apply

To apply for the SAP HR/HCM – SAP BASIS & Security Officer - NEW YORK Symphony Program, please visit:

Candidates must already have the right to work in the USA or hold a US passport

Submissions without cover letter will not be reviewed. No phone calls please.

Application Deadline: April 8th, 2018

Only short-listed candidates will be contacted


Senior Business Analyst


The Systems Department in the U.S. office of Doctors Without Borders/ Médecins Sans Frontières (MSF) acts like the organization's central nervous system, providing the vital information infrastructure to ensure the smooth functioning of all its operations. The Systems Department is responsible for building, configuring and maintaining the technical architecture, both physical and virtual, which ensures MSF can achieve the ambitions of its mission.


The Senior Business Analyst works closely with the department end-users (business line) and technical teams and is a major contributor to the requirements specification deliverable and often writes the business and functional requirements. This person understands how to determine the value proposition of a technological change and ensures that there is integration between business and technology, performs feasibility analysis, scopes projects, and works with the project management team to prioritize deliverables and negotiate on product functionalities. The BA understands development processes – Systems Development Life Cycle – and is very analytical with problem-solving and conflict resolution skills to help identify, communicate and resolve issues.

Who you are

For this position it is most important that you are:

  • Able to express technical change in terms of the value it delivers to the end-user and the outcomes it has enabled that were not possible before
  • Meticulously attentive to detail and can organize large amounts of information in an easy-to-follow, logical way
  • A communications specialist and a diplomat, always aiming to clear communication channels among developers, end-users, and project managers


Essential Functions and Responsibilities

Requirements Gathering and Project Management Support (50%)

  • Analyze and model the business domain to create a complete picture of work-flows and technical requirements fulfilled by existing and proposed software.
  • Define the business problem and primary objectives of new projects. Identify and validate the key business requirements.
  • Lead cross-functional business process re-engineering teams and continuous improvement efforts.
  • Evaluate potential software solutions, including off-the-shelf and open source components, and the system architecture to ensure that they meet business requirements.
  • Create functional requirements in use cases. Coordinate requirements walk-through and sign-offs, verifying with user representatives/stakeholders that use cases and process models accurately portray specific business needs.
  • Support traceability from requirements through to QA; assist in the definition of test plans and testing strategies and in the creation of test cases. 
  • Assisting in the definition of roll out, training and user support plans.
  • Contribute to project plans: perform feasibility analysis, scope projects, and work with the project management team to prioritizes deliverables, and negotiate on product functionalities.
  • Support the creation of Agile user stories to capture end user and technical needs in terms of value delivery
  • Facilitates the creation of work-breakdown structures and team work packets for ad hoc project plans
  • Create detailed business requirement documents (BRD) if requested and can translate user requests into functional specifications.
  • Provide analytic support by coordinating data extraction from various databases and data interpretation.
  • Organize and/or participate in User Acceptance Testing (UAT) and Functionality Testing
  • Analyze the impact of change requests.
  • Create and/or review manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience
  • Present concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards.

Iteration Analysis, Planning and Support (50%)

  • Provide daily updates to the Product Owner and Project Managers on status of completed work and milestones achieved in iteration, review blocked work, recommend changes in prioritization of work in progress if necessary, and describe status of queued work in iteration backlog
  • Under direction of the Product Owner and Project Managers, decompose problems and new feature sets ('epics') into user and technical stories which are viable for work by the development team
  • Record user and technical stories from the developer team and end-users, map them on physical paper boards according to department standards and transfer paper stories to digital version
  • Review user and technical stories with end-users and developers, ensuring all stakeholders are aligned before the stories come into the iteration for work
  • Prepare iteration backlog(s) for bi-weekly Iteration Planning Meeting in conjunction with the Iteration Manager, ensuring the team's capacity will be fully utilized each iteration and that iteration milestones are clearly aligned with departmental strategy
  • Support and participate in kick-offs among developers, iteration manager and project manager for newly initiated user stories and tasks within each iteration

Supervisory Responsibilities

The Senior Business Analyst may be requested to supervise junior members of the MSFW team, including systems and business analysts depending on the projects in flight and the capacity of the project managers. The Senior Business Analyst may also be called on from time to time to supervise temporary staff, such as contracted workers, interns, volunteers or part-time employees.

Fiscal Responsibility

The Senior Business Analyst supports the creation of routine and ad hoc budget vs. actuals reports for management and stakeholders before, during and after each phase of project execution.

Extent of Public Contact

The Senior Business Analyst will have frequent contact with people outside the organization, including vendors, consultants, volunteers, donor advisory boards and members of the general public.

Physical Demands

This position requires remaining productive and focused within the context of a moderately noisy office with many interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.



  • Bachelor’s Degree in Business or IT
  • 5+ years of experience working as a Functional, Data or Business Analyst or Project Manager
  • 3+ years’ experience in Access, Excel (Advanced), Visio, and MS Project
  • 3+ years of customer interfacing experience – project oversight, customer presentation. 
  • Interviewing and listening skills to elicit detailed requirements  
  • Analytical skills for transforming defined business needs into software requirements 
  • Verbal and written communication skills, ability to create effective requirements documents and review them with key project stakeholders at multiple levels of the organization.
  • Basic understanding of software design and development.  
  • Experience with any or all of the following highly desirable: CRM, HRIS, intranet solutions (SharePoint), enterprise financial software
  • Ability to provide leadership and coaching to less experienced business analysts.  


  • Experience with Agile/Lean principles and methods including Scrum
  • Experience in NGO and private sector business analysis



Contract Type

Open ended Contract

Additional Information

Starting salary mid 80s to low 90s (commensurate with experience)

Desired Hiring Date

2, April 2018

Working Time %


How to Apply

To apply, send cover letter and resume to:, Attn: Senior Business Analyst

No phone calls and emails please.  Applications without cover letter will be disregarded.

Application Deadline: March 16, 2018