Doctors Without Borders/Médecins Sans Frontières (MSF) has exciting opportunities in our New York office for individuals who are passionate and dedicated to our mission of providing emergency medical aid to people affected by conflict, epidemics, disasters, or exclusion from health care.

To apply for a position, please email your resume and cover letter to employment.msfusa@newyork.msf.org.

Field HR Placement Officer (OCP)

Department

The Field Human Resources Department (Field HR) is responsible for recruitment, selection, placement, and retainment of qualified and well-suited field staff to meet the growing needs of MSF field operations. 

 

Project

The HRO manages all aspects of placement of all US field staff within Operational Center Paris (OCP), oversees the preparation and departure of field staff including briefing and debriefing on general HR and specific project or security topics, and analyzes the effectiveness of placements. He/she manages disciplinary and management issues pertaining to US field staff according to MSF-USA’s and the relevant OC’s handling procedures. He/she plans for ongoing needs, identifying, proposing and supporting the development of field staff whom MSF feels are appropriate for future organizational roles in the field or HQ and participates in the annual planning process with their assigned partner(s).

The HRO also assists with recruitment, including making public presentations and facilitating and observing modules for the Info Days; He/she participates in the final review, evaluation and selection of candidates after the 3-day program. He/she also facilitates modules at internal MSF trainings, where appropriate, and may manage special projects, designed to improve the quality of activities and services within the FHR Department, or to implement international FHR directives.

 

Tasks

I.Essential Functions and Responsibilities:

Placement and Management of OCP Field Workers (70%)

Manages the coordination of placement activities for all profiles of MSF USA field staff working with OCP, recommending candidates to fill identified field needs.

After placement to a specific field assignment, ensures that work permits, travel, lodging, vaccinations, and US and OC briefings are arranged. Conducts FHR briefing for departing field workers.

Confers with fellow Placement Officers and Recruitment Officers to review field openings and available pool of aid workers for most effective matching of US resources to field needs.

Works closely with field management teams and Desks to resolve difficult employee issues as they arise during an assignment. Develops action plan in consultation with operational and pool managers.

Provides advice regarding legal issues, and ensures appropriate documentation and follow-up and communicates decisions to field workers.

When matters that are of particular concern under US Labor Law arise, such as harassment, works with FHR Director, legal counsel and OC partners to ensure all appropriate steps are taken to promptly investigate and remediate the problems. Ensures that all steps taken are documented thoroughly, and that aid worker(s) are aware of steps taken.

Maintains contact with aid workers in the field to offer support and encouragement. During crises in the field, may be called upon to stay in close contact with the families of aid workers.

Reviews assignment evaluations and conducts a general HR debriefing for returning aid workers. Provides career advice, feedback and coaching to active field workers based on performance evaluations.

Monitors the schedule of training opportunities in OCP and facilitates access to both internal and external training opportunities for field workers.

Maintains regular contact with field staff between field assignments to promote retention and determine availability.

OCP Liaison (10%)

Meets with the HR Department staff and/or Desk Officers, as necessary to facilitate partnership. This may include travel to Paris.

Maintains contact with colleagues in OCP to keep abreast of current and updated HR policies and procedures.

Monitors and reports on the quantity and quality of field placements and the effectiveness and nature of the placement relationship partnership in meeting field needs and makes recommendations to Director to further develop the relationship.

May contribute to developing HR initiatives.

 

Recruitment (10%)

Makes public presentations regarding the organization and opportunities to work in the field during information sessions and at outreach events.

Confers with assigned partners and US Recruitment Officers to determine relevant profiles to recruit within the US market.

Facilitates and observes modules for the Info Days to aid in the selection process, and to increase knowledge of future active pool members.

Meets with full team post-Info Days to finalize selection of recruits.

 

Department and MSF USA Planning & Coordination (10%)

Contributes to creation of departmental Annual Plan, adding own specialized knowledge based on management of specific partnerships.

Manages special projects, as assigned, designed to improve the quality of activities and services within the Field HR Department, or to implement international Field HR directives.

Attends weekly team meetings to coordinate activities, and systems, to review results and to strategize, and collaborate on decisions to maximize departmental efficiency and effectiveness.

Attends regularly scheduled staff meetings and several annual office-wide debates to participate in information sharing across all departments, and stay informed on important MSF topics so as to be able to contribute to the organization’s ongoing development. Recommends BBL presentations to full staff when appropriate.

Shares emergency contact duties with all FHR HRO colleagues.

May be called upon, in rotation, to cover Director’s duties during her absence and may be called on for ad hoc replacement for other HROs (placement and recruitment)

 

II.         Field Assignments

May take on occasional field assignments (up to 12 weeks per year) to respond to urgent field needs as well as to support recruitment and/or training related activities in the field.

 

III.Supervisory Responsibilities

Does not directly supervise any staff, but does give assignments to and coordinates work with an Associate, an Assistant and several office volunteers.

Hires field personnel for inclusion in an active field worker pool in collaboration with US team, and makes recommendations for placement in specific field positions and for ongoing career development. Provides feedback and coaching to active field workers based on performance evaluations.

Is required to address complaints and assist in resolving field management problems, ensuring appropriate steps are taken when investigations are required. Is also responsible for following up on disciplinary measures communicating decisions to employee such as suspension, exclusion from the pool.

 

IV.Fiscal Responsibility

Selects field employees into active pool with Field HR colleagues. Makes specific placement, hiring and employment decisions on own and within complex matrixed decision-making structures. Directs Field HR administrative staff to make all departure arrangements and expenditures for own field placements. Calculates field salaries and confirms automatic salary increases.

 

V.Extent of Public Contact

Regularly represents the MSF movement and the experience of working in the field to aid worker candidates, via presentations, training seminars and job interviews.

 

VI.Physical Demands

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

To travel to the field (usually in the developing world), the employee must attest to physical fitness to endure physically difficult, high stress situations which may include the necessity to walk long distances, carry a backpack or other equipment of up to 50 pounds, to ride long distances over very poor road conditions, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

VII.Working Conditions, Travel and Environment

The duties of the job require regular attendance 5 days/week for a minimum of 35 hours. Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.

Must be able to travel as required for standard domestic and international business travel as well as to MSF field projects. While performing the duties of this job in the field, the employee may be exposed to precarious settings under high security and/or very basic living conditions and outside weather conditions.

 

Qualifications

Required

  • Minimum 2 years of MSF field experience; MSF Coordination experience
  • Good command of both English and French
  • Demonstrated interest and prior experience with HR policies and strategy
  • Demonstrated experience and ability managing staff and coaching employees
  • Good knowledge and understanding of MSF, including knowledge of structure and functioning of OCP and placement process
  • Ability to effectively present information to small and large groups of potential field workers and trainees
  • Excellent written and oral communications skills in English
  • Superior interpersonal skills
  • Excellent judgment and diplomacy
  • Strong general computer literacy, including word processing and reporting capabilities using database software and Excel, and the ability to search the internet for research purposes and to learn new Windows-based programs
  • Ability to handle a large volume of work and to work under a great deal of pressure
  • Genuine interest in and commitment to the humanitarian principles of MSF

Preferred

  • Medical profile and field medical experience
  • Good knowledge of US context, including legal issues pertaining to HR, an advantage
  • Professional qualifications in Human Resource Management

 

Type

HQ

 

Contract Type

 

Open-Ended Contact / Permanent Position

 

 

Additional Information

 

Starting salary mid 80s to low 90s (commensurate with experience).

 

 

Desired Hiring Date

 

11, June 2018

 

 

Working Time %

 

100,00

 

 

How to Apply

To apply, send letter of interest/cover letter and resume to: employment.msfusa@newyork.msf.org, ATTN: “Field HR Placement Officer” before May 22, 2018.

Any applications submitted without letter of interest/cover letter will not be considered.

No calls please.

Social Media Associate

Department

 

The Communications Department is responsible for developing a coherent voice and delivering clear public messages to inform both US and international audiences of MSF, its field activities and the humanitarian principles that underpin them; to raise awareness about the plight of the populations we serve; to promote public communication aimed at exposing and describing the field reality, including dilemmas and challenges; and to garner public understanding for our advocacy messages related to field operational concerns and the Access Campaign, via the media, print and digital channels , public awareness and advocacy campaigns, conferences, etc.

 

Project

 

Under the direction of the social media manager, the social media associate will create dynamic content for social platforms, expand engagement, and contribute to the overall communications strategy. The associate will play an active role in daily social media listening, tracking and reporting on analytics. The ideal candidate will contribute creatively to ongoing projects and campaigns, and propose experiments with new tools and platforms for MSF to communicate with the public.

 

 

Tasks

 

I.              Essential Functions and Responsibilities

 

Works under the supervision of the social media manager as part of the editorial team to create, edit, and schedule innovative content in support of communications and advocacy goals. Delivers MSF-USA tone and voice across platforms.

 

Provides social media support to other departments and teams as needed—including events, marketing, and field human resources—and strengthens collaboration between international digital teams.

 

Uses social media effectively to promote and amplify live events and webcasts, including through live tweeting. Assists with Facebook Live productions and live video for other platforms.

 

Expands engagement with MSF-USA’s online community, responding to user comments and routing queries within the organization as appropriate. Gathers insights on user behavior and preferences on various social platforms. 

 

Maintains a shared editorial calendar to coordinate content posting across platforms by MSF-USA and other international offices.

Publishes and distributes editorial content produced by MSF-USA, including original video content, across social platforms.

Conducts photo and video research, selects appropriate visual materials to use in digital communications.

Helps to identify and target various demographic audiences for paid and organic posts.


Provides regular and detailed social media reports using Sysomos listening tool; conducts user engagement research and generates campaign reports as requested.

Advises on tools and best practices for developing and tracking key performance indicators.

Supports intensive social media monitoring during crises and breaking news events affecting MSF.

Develops fresh approaches to communicating about MSF’s work and identifies opportunities for reaching new audiences.

 

II.         Physical Demands

 

While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions.  Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

           

III.           Working Conditions, Travel and Environment

 

The duties of the job require regular attendance 5 days/week for a minimum of 35 hours.  Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required.

 

Must be able to travel, as required, for standard domestic and international business travel. 

 

 

Requirements

 

Required:

·         1-3 years relevant professional experience, journalism or non-profit experience preferred

·         Good understanding of the social media landscape with skilled experience on platforms including Facebook, Twitter, Instagram, YouTube, Medium, and LinkedIn

·         Experience using social media listening and scheduling tools

·         Experience contributing to digital campaigns

·         Excellent writing skills and creative flair; samples of published work and/or social media projects to be provided upon request

·         Genuine interest in and commitment to the humanitarian principles of MSF

·         Strong organizational skills working in a deadline-driven environment

·         Competence in setting goals, tracking analytics, and monitoring strategic communications

·         High level of computer literacy, including ability to use word processing, spreadsheet, and database software, and strong internet research skills

·         Strong interpersonal skills and the ability to work as part of a collaborative creative team

Preferred:

·         Skills in Adobe Photoshop, Premiere Pro, and/or Final Cut Pro

·         Experience in developing infographics

·         Knowledge of and/or previous experience with a humanitarian organization or other international non-profit

 

 

Type

HQ

 

Contract Type

 

Open Ended Contract

 

Additional Information

 

Starting salary high 50s to low 60s (commensurate with experience).

 

Desired Hiring Date

 

11, June 2018

 

Working Time %

 

100,00

 

How to Apply

 

To apply, send letter of interest/cover letter and resume to employment.msfusa@newyork.msf.org, with subject line “Attn: Social Media Associate”

 

Submissions without cover letter will not be reviewed.  No phone calls please.

 

Application Deadline: May 28, 2018.

 

Digital Production and Engagement Officer

Title:                                  Digital Production and Engagement Officer

Location:                           European capital w/MSF office or New York

Contract:                           2-year, renewable, full-time position (100%)

Starting date:                    As soon as possible

Reporting to:                     Digital Communications Manager, Access Campaign

 

 

I.MSF ACCESS CAMPAIGN

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation.

 

MSF International is the legal entity that binds MSF’s 21 sections, 24 associations and other offices together. Based in Geneva, MSF International provides coordination, information and support to the MSF movement, and implements international projects and initiatives as requested.

 

Médecins Sans Frontières set up the MSF Access Campaign (AC) in 1999 to address systemic challenges and improve access to existing medical tools (medicines, diagnostics and vaccines) and to stimulate the development of urgently needed better tools for people in countries where MSF works and beyond. The priorities of the Access Campaign are guided by the medical challenges faced by MSF and its patients in its operational settings. The primary objectives of the Access Campaign include identifying, analysing and advocating for changes around the legal and regulatory systems and practices that hinder access to medical tools and innovation suitable for people in need especially in resource limited settings.

 

II.POSITION BACKGROUND

This position will develop and implement online communications activities in support of the Access Campaign’s advocacy and campaigning goals, focusing on identified priority topics.  The Digital Production Officer will work to create and deliver engaging digital communications and campaigning materials to mobilise online and offline support for the AC’s advocacy objectives.

 

III.PLACE IN THE ORGANISATION

This position reports to the Digital Communications Manager of the Access Campaign. This position will collaborate closely with other Access Campaign and MSF communications staff. This position will also have extensive contact with members of the other Access Campaign functional teams, including medical, pharmaceutical, policy, and advocacy  teams.

 

IV.OBJECTIVES OF THE POSITION

This position will work to develop and implement digital engagement activities, including developing digital materials and content, setting engagement strategies, and executing both online and offline campaigning actions in support of AC advocacy objectives.

 

V.MAIN RESPONSIBILITIES

Working closely with the rest of the communications team and the dossier teams, this position will contribute to and oversee a range of online communications activities, including:

  • Online communication strategy: develop and implement an online communications strategy to build awareness and generate public support campaign and advocacy objectives
  • Multimedia content creation: propose and create infographics, visuals, videos, animations, Facebook posts, tweets, articles and other innovative social media and web content to boost online presence and engagement. In conjunction with the AC communication team and relevant staff, develop, implement and create guidelines as needed to ensure appropriate visual identity of AC campaigns
  • Online community engagement: identify relevant online communities, develop and implement engagement strategies with the aim of mobilising additional support for AC campaigns
  • Events: develop and execute online and live events to generate engagement in AC campaigns
  • Digital tools and platforms: implement and manage online campaigning platforms, tools and technologies, with Communications Adviser, Advocacy & Campaigns, and external vendors
  • Online monitoring: monitor social media for issues related to AC campaigns and propose ways to respond as opportune and/or necessary
  • Analytics: using Google Analytics and other measurement tools, to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives
  • Email and digital marketing: writing email and digital content, and developing and implementing digital and email outreach/marketing strategies to reach and grow target audiences
  • Dissemination: Help prepare and disseminate communication packages to the MSF communications network, including compiling and finalising relevant materials and including internal channels to reach MSF staff and association members
  • Internal engagement: Continually engage with relevant communication officers in MSF country offices to ensure suitability of communications and campaigning materials, encourage uptake of campaign actions in key MSF sections/countries, including supporting local adaptation of content
  • External engagement: Liaise with external campaigning partners as needed, including facilitating coordination of campaign planning and scheduling, review and approval of jointly produced materials, and ensuring adherence to MSF digital standards and guidelines.

 

 

 

 

VI.PROFILE REQUIREMENTS

  • 3+ years’ experience conceiving and creating innovative, engaging digital content for web and social media with proven results, including experience with script writing and video editing and production, design of graphics and infographics for web and social media, and writing and editing social media and web content
  • 3+ years’ experience administering social media accounts and content management systems
  • 1-2 years’ demonstrable experience in developing and delivering campaigns with specific calls to action based on concrete advocacy objectives
  • Email and digital marketing, social media livestreaming and multimedia or web-based interactive production experience an asset
  • Proficiency in English to mother-tongue standard; impeccable writing, editing and proofreading skills; other languages an asset, particularly French and/ or Spanish
  • Demonstrated track record of building, engaging with and managing online communities
  • Strong communication and presentation skills
  • Strong project management experience with the ability to manage and complete projects on time and on budget an asset
  • Demonstrated track record of strategic thinking and problem-solving in fast-paced, dynamic work environment
  • Ability to work well as part of a small, geographically dispersed team
  • Ability to work cooperatively in a cross-cultural setting and maintain successful, often long-distance working, relationships
  • Flexibility, with a strong capacity to manage multiple tasks simultaneously
  • Experience in the fields of health, medicine, or the pharmaceutical industry an asset
  • Genuine interest in, understanding of, and commitment to the humanitarian principles and challenges of MSF

 

Applicants must submit a portfolio with links to samples of their online communications and campaigning work, accompanied by a short summary of results achieved.

 

 

APPLY HERE

 

 

CLOSING DATE: 20 May 2018

 

APPLICATIONS WILL BE TREATED IN STRICT CONFIDENTIALITY

                                                                                                     

Only short-listed candidates will be contacted.