Donor Services

Get a receipt, update your info, or contact us.

A nurse is taking care of Tsandia and Kristian at the HIV department of Arua Regional hospital-Uganda
Uganda 2015 © Isabel Corthier/MSF
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How can we help you?

Thank you for your support. If the information you need is not found below, please see our Frequently Asked Questions or contact the Donor Services team at 888.392.0392, seven days a week, from 8am to 11pm EST, or by email at You can also write to us at Doctors Without Borders, PO Box 5030, Hagerstown, MD 21741-5030.

Need a receipt?

Have you made a donation and are looking for a copy of your receipt?

  • If you donated by phone or mail, you’ll receive an official printed acknowledgment/tax receipt in the mail roughly 3-4 weeks from the date of your gift.
  • If you donated online, you’ll receive both an email confirmation and an official printed acknowledgment/tax receipt.
  • If you’re a member of our Field Partner sustainer program, giving monthly via direct withdrawals from your credit card or bank account, you’ll automatically receive a tax receipt for your total annual contributions at the end of each fiscal year (typically during the last week of January/first week of February).
  • If you made a contribution of stock, your gift came to us without your contact information. To make sure we can thank you and document your donation, please send an email with your name, address, and the details of your stock gift to

If you are still in need of a receipt please fill out this form.

Need to update your gift info?

If you're a member of our Field Partner Monthly Giving Program and would like to update your credit card or contact information, you can do so via our online form.

If you need to make any other changes to your monthly pledge, please contact our Donor Services team at 888.392.0392 or

Need to update contact info or mailing preferences?

Use this form to update your contact information, or to reduce the number of mailings that you receive.

More information for our donors

Our promise of accountability

Click here to read about the impact of your gifts, MSF’s fundraising ratios, and most recent audited financials.

Our street canvassing team

Click here for more information about our street canvassing team that helps build awareness and raise funds on the ground in multiple cities around the United States.