Ways of Working (Wow) Training Program Manager, People Management Unit (PMU)


Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that delivers impartial medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries.

We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.


The Field Human Resources Department (Field HR) is responsible for recruitment, selection, placement, and retainment of qualified and well-suited field staff to meet the growing needs of MSF field operations.



The WoW Program Manager schedules, prepares, and facilitates trainings and other initiatives designed to enhance the management competencies of MSF staff, with a specific focus on Operational Center Paris (OCP). This role will be involved in scheduling, organizing and delivering trainings, as well as building and supporting a pool of WoW facilitators. Some involvement in the ongoing development of WoW learning activities and materials will be required.

The People Management Unit’s activities are expanding and this position anchors the delivery and implementation of all core courses. Flexibility in taking on tasks and contributing to this growth will be key to the success of the People Management Unit.




Scheduling, Preparing and Following up the Ways of Working (WoW) Training Courses (30%)

Liaises with Cell/Desk HR to gather and prioritize needs for OCP Ways of Working trainings (WoWs).

Schedules and maintains the calendar of WoW trainings for the year (WoW Level 1, WoW Level 2 and WoW for Coordinators and Cells). Assigns facilitators to each training.

Oversees all pedagogical preparations for each WoW:

  • Liaises with mission HR Coordinators to finalize participant lists and open places with other Operational Centers.
  • Maintains accurate lists of participants and ensures distribution to all concerned parties

Compiles and reviews participant feedback from each WoW. Distributes findings, conclusions and recommendations to the PMU Director, the Country Coordination Team and RRH.

Ensures that all WoW data is correct and centrally collated after each WoW session. Prepares annual activity reports. Coordinates with the OCP Training Unit to ensure essential participant data is shared and collated into OCP Learning & Development reporting.

Creates a follow up calendar after each WoW, ensuring that follow up emails and additional learning materials are sent to participants as per the PMU’s agreed schedule. Responds to any post-training questions sent by participants to the PMU.


Recruitment and Supervision of Ways of Working (WoW) Facilitators (20%)

Manages the pool of WoW facilitators ensuring there are sufficient facilitators to meet the demand for all WoW courses:

  • Identifies and/or recruits new facilitators, as needed.
  • Reviews each facilitator’s self-assessment and debriefing notes to ensure appropriate support is organized before future trainings.
  • Trains, supervises, debriefs and evaluates WoW facilitators.
  • Liaises with OCP RRHs and other OCP units to ensure facilitators are briefed before each WoW.
  • Ensures all facilitators are always matched with a more experienced facilitator whenever delivering any WoW program for the first time.
  • Debriefs each facilitator after their WoW trainings, reviewing with them the report and additional feedback/reflections about their experience and competencies as a facilitator
  • Maintains a central database of each facilitator’s experience and availability

Works closely with RRHs, Regional Mobility Officers and Professional Development Managers (PDM) to identify, train and detach national staff as WoW facilitators:

  • Ensures new national facilitators are identified well in advance of Training of Facilitator courses
  • Anticipates detaching national WoW facilitators and ensures that they are accompanied with an experienced WoW facilitator

Develops and maintains contact with other experienced facilitators, internal and external to MSF, to share materials and best practices in team management training.


Facilitation of ‘Ways of Working’ (WoW) Training Courses (25%):

Facilitates approx. 4 WoW cycles per year. (A cycle may vary from 2 x WoW 1 sessions up to 6 weeks combining both WoW 1 and WoW 2 sessions). Travel to field projects to facilitate trainings (4-6 weeks duration) is an essential component of this position.

Under the direction and supervision of the PMU Director co-facilitates technical trainings for new facilitators (e.g.: Training of Facilitators (ToF) Level 1, Training of Facilitators (ToF) Level 2)


Development of Training Courses, Materials and Other Initiatives (10%)

Under the supervision of the PMU Director:

  • Reviews recommendations to existing training modules (based on participant feedback, new methodologies and/or changing needs). With the PMU Director, ensures changes are integrated into all master versions of Participant Workbooks and Facilitators’ Guides.
  • Ensures the latest versions of the course materials are available on myMSF &/or Tembo
  • May design and create new course content for the WoWs as the programs evolve and mature.
  • Ensures all course materials are available in English and French. May be asked to help facilitate the translation of select training materials into additional languages.  

Adapts management training modules for other OCP training courses, in HQ and the field, and ensures their timely distribution to the OCP Training Unit.


Management/Supervision of PMU Administrative Assistant (15%)

Appoints, supervises the daily work, and evaluates the PMU Administrative Assistant. Sets clear attainable objectives for him/her and evaluates employee’s job performance, in accordance with established MSF and PMU procedures.

Works with the PMU Administrative Assistant to refine and implement all tools are used to execute and monitor key activities including (a) mentor, coach and facilitator travel, (b) delivery of WoW trainings, and (c) design and delivery of WoW training materials.

Supports the PMU Administrative Assistant to establish an appropriate professional development path.

Coordinates with the Mentoring and Coaching Program Manager to ensure that the PMU Admin Assistant’s total workload remains achievable and that the quality and a consistency of work practices are maintained.


Support to MSF-USA Field HR team (5%)

May be required to facilitate sessions at MSF USA Information Days for new recruits, MSF USA Welcome Back Days for second mission field staff, and other MSF USA events.

Contributes to other training initiatives in the MSF movement when applicable.


Field Assignments

The WoW Program Manager is expected to undertake 2-6 field assignments annually (2-6 weeks duration each) to deliver Ways of Working (WoW) trainings, WoW Content Reviews for experienced Facilitators and the Training of Facilitator (ToF) course for new WoW facilitators.  



Directly supervises the PMU Administrative Assistant.

May give assignments to and coordinate work with interns and/or office volunteers.



Has indirect fiscal responsibility for all costs related to WoW trainings.



Within the MSF movement interacts with all levels of staff, field workers and colleagues primarily in OCP to deliver WoW trainings.



While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within the context of a moderately noisy office with many interruptions.  Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

To travel to the field, the employee must attest to physical fitness to endure physically difficult, high stress situations which may include the necessity to walk long distances, carry a backpack or other equipment of up to 50 pounds, to ride long distances over very poor road conditions, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



The duties of the job require regular attendance 5 days per week for a minimum of 35 hours.  Must be available to work before 9:00 am, and after 5:00 pm or on weekends, as required. Some flexibility required as not all missions or facilitators may be available during regular U.S. working hours.

Must be able to travel as required for domestic and international business travel as well as to MSF field projects.  While performing the duties of this job in the field, the employee may be exposed to precarious settings under high security and/or very basic living conditions and outside weather conditions.




    • Minimum 2-3 years team management experience, plus a Bachelors’ Degree, or equivalent combination of relevant education and experience.
    • Have attended or facilitated an FMT/WoW (or other similar management) training
  • Outstanding facilitation skills
  • A minimum of two humanitarian field assignments, at least one in a Coordination position
  • Excellent written and oral communications skills in English and French.
  • Demonstrated ability and experience in:
    • determining training and other learning and development related needs
    • designing and developing training and other learning and development related programs
    • scheduling and administering trainings
    • training new facilitators to deliver training programs
    • analyzing survey data and providing recommendations
  • Genuine interest in and commitment to the humanitarian principles of MSF.
  • Strong interpersonal skills, especially cultural sensitivity
  • Ability to handle a large volume of work
  • Outstanding proven time management and organizational skills
  • Keen attention to detail with ability to track multiple projects at one time.
  • Ability to work with limited supervision and direction
  • Excellent judgment and diplomacy
  • Candidates should be resident in, or willing to relocate, to NYC.



  • Qualifications in adult learning and/or training
  • A working knowledge of Spanish or Arabic
  • Experience as an MSF mentor
  • Experience working in another MSF HQ role, preferably as a Pool or Career Manager





Pay Class

Full Time Exempt


Contract Type

Open ended Contract


Additional Information

Starting salary high 80s to low 90s (commensurate with experience).


Desired Hiring Date

02, March 2020


Working Time %



How to Apply

To apply, send letter of interest/cover letter and resume to: employment.msfusa@newyork.msf.org,  

ATTN: WoW Training Program Manager” position.

Submissions without cover letter will not be reviewed. No phone calls please.

Please note that relocation assistance and visa sponsorship will be offered for this position.

Application Deadline: November 15th, 2019 at 11:59 pm EST.