Iraq: Spotlighting the nonmedical staff that make MSF's work possible

Iraq 2020 © Christina Rizk/MSF
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In 2017, when Suhaib Majed heard that Doctors Without Borders/Médecins Sans Frontières (MSF) was hiring people in Hammam Al-Alil, northern Iraq, he went directly to the local market to submit his application. Three years of armed conflict had destabilized the region and steady work was hard to come by. During Iraq’s military operations to retake the city of Mosul, various international organizations came in to help and hundreds of people in and around Mosul got an unexpected chance at a new type of job.

Suhaib wasn’t very optimistic at first, since he had no connections to the organization. His resume was practically empty, but he felt he had nothing to lose by trying.

“When I applied to work for MSF, I was just looking for a job like any other unemployed person,” says Suhaib. “I also thought from the name of the organization that they only hired doctors.”

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He then learned that there were job openings for translators, pharmacists, and logisticians. After passing an exam and going through an interview process, he was hired as a translator.

At MSF, the roles of medical and non-medical staff are equally important in delivering health care to people. Our goals cannot be accomplished without the efforts of our non-medical staff, who work behind the scenes every day to keep our projects running.

Suhaib has now worked with MSF in four different positions, none of them medical. His current position is based in the comprehensive post-operative care center in east Mosul. As field coordinator support, he represents MSF with the local authorities. He keeps himself well informed about the developments in the area, and his passion for writing helps him draft regular reports which contribute to the continuity of activities in the project.

Man smiling outside
Suhaib Majed, 32 years of age, works as field coordinator support for MSF in Mosul. “I thought of leaving the city,” Suhaib says. “But I doubted that I could find myself outside it. Mosul is my life." Iraq 2020 © Christina Rizk/MSF

Many people also generally imagine that the work of international NGOs like MSF, in Iraq and throughout the region, is done by foreigners—which sometimes raises suspicion. Suhaib’s colleague, Yasmine Mohammed, who works as a security guard, explains the reason for this resistance.

“It wasn’t very favorable for Iraqis to work with organizations at first. The community did not welcome the idea of us working with foreigners considering the events Iraq has witnessed for more than a decade,” Yasmine says. “But the perception changed when these organizations started providing much needed services; Mosul wouldn’t have started recovering if it wasn’t for that.”

Over time, people who came in for services saw that most of the organization’s employees were Iraqis.

In fact, Iraqis make up for more than 90 percent of the 1,700 people who work for MSF in Iraq. Their roles are diverse, from driver to doctor, from cleaner to biomedical technician, from pharmacist to supply officer, and more. Yet each person’s role is considered vital for the projects to function.

Yasmine’s responsibilities include searching female staff, patients, and visitors before they enter the facility, ensuring everyone’s safety. While working, Yasmine asks people how they’re doing and welcomes them warmly. She loves her job because it gives her a chance to boost people’s morale when they need it most.

A woman sits and looks off in the distance
Yasmine Mohammed works as a security guard for MSF in Mosul. “My life is beautiful,” says Yasmine, “I don’t need to own a palace or a car to be happy. Materialism is not the purpose of life. Humanity is life.” Iraq 2020 © Christina Rizk/MSF

Across the Tigris River, in west Mosul, dedicated Iraqi staff make MSF’s activities in Nablus hospital possible. Abdallah Zarzour is deeply committed to his role as head of cooks.

“A security guard protects the hospital from potential external dangers, while I need to protect patients from internal threats,” says Abdallah. “Preparing food for people is a great responsibility; we abide by the highest safety and hygiene standards when making the meals for patients and their caretakers.”

Despite suffering great losses in his life, Abdallah always manages to give back and make people happy. He often replies to questions about his well-being with lines of poetry, reflecting both his intellect and love of life in its bittersweet nature.

His colleague Nour Al-Zouhairy, who is a medical data supervisor, has been working in Nablus hospital for about two years. She also acknowledges the many ways she contributes to her community.

“Collecting medical data means identifying the health issues people suffer from, which helps us adapt our activities based on the needs,” says Nour. “This makes me feel that my role of passing on information about people’s suffering is very important, even if I’m not directly part of the medical team.”

Nour takes pride in helping the people of Mosul, like her parents, who work in the public health sector.

All our staff from Mosul have stories of resilience and perseverance to tell, stories that shed light on another part of life in the city. Suhaib, Yasmine, Abdallah, and Nour are four of many nonmedical Iraqi staff who deserve credit and appreciation for the essential work they do.

Iraq: Humanitarians behind the scenes

Man standing by the water
Abdallah Zarzour is the head of cooks at MSF’s Nablus hospital in west Mosul. He often goes to the banks of the Tigris River, where he finds peace of mind. This is possible because, as he says, “water is life.” Iraq 2020 © Christina Rizk/MSF
Nour Al-Zouhairy (center), a medical data supervisor for MSF in Mosul, reviews the medical logs with the nurses and registrars before entering the data in the computer. “When you work with an international organization like MSF, you get to meet people from different countries and are introduced to new cultures." says Nour. "It’s a dynamic work environment.” Iraq 2020 © Christina Rizk/MSF
A family smiling together
Mohamad Ghanem works as a maintenance agent for MSF in Mosul. Mohamad and Najat, his wife, have six children. After a busy day at work, Mohamad returns home still full of energy. He helps his six children with their homework and plays with them. “I never let my children see me in a bad mood,” he says. “I have great love for my family. I live to see them happy and I hope I can give them a better future.” Iraq 2020 © Christina Rizk/MSF
Men standing around together outside with their coffees
Muammar Al-Hiyali (second from the left) works as head of drivers at MSF’s post-operative care hospital in east Mosul. Muammar manages a team of 15 drivers, some pictured here. “What motivates me and makes me love my job is a patient’s joy during the recovering process,” he says. “As staff members, we follow them on their journey of healing." Iraq 2020 © Christina Rizk/MSF
A man standing in a room
Mohamad Anwar, a biomedical supervisor at MSF’s post-operative care hospital in east Mosul, visits the warehouse where MSF keeps its medical stocks. “I always try to help people as much as I can,” he says. “When the fighting started in Mosul, it required an even larger response than we could offer at first. I believe my work with MSF is my opportunity to help as many people as possible.” Iraq 2020 © Christina Rizk/MSF