What are the main needs of the people you have cared for?
Muneir: In most cases, we meet people who are freezing cold, soaking wet, shocked, and disoriented. We provide psychological first aid, paying attention to people's reactions and practicing active listening. This is a way of providing initial support and directing them to the help they need.
As an intercultural mediator, I connect with survivors in a common language—most survivors are Arabic speakers. This facilitates their communication with my colleague, a nurse, to understand their medical needs. I remember, for example, a woman from Sudan who had been separated from her 13-year-old daughter when they were about to board the boat. She and her children had been waiting hidden in the dunes for two days. When the dinghy arrived, there were already about 20 people on board and around 80 people trying to get on. Everyone started running and in the chaos, the little girl managed to get on the boat but her mother didn't... When we went to meet her, the woman was extremely panicked. I spoke to her in Arabic to reassure her and explain that we were going to help her. Fortunately, the boat her child was on was finally rescued and the family was reunited. But unfortunately, we know that in many other cases, families are never reunited.
Palmyre: Some of the people we meet are injured. For example, we treated a man from Sudan who had injured himself while trying to climb into a boat. He had cut his finger and only had cling film to stop the bleeding. When I examined him, I could see that the cut was deep. We took him to the hospital, where he ended up needing surgery.
During these six and a half months of operations, many of the people we encountered were suffering from osteoarticular [joint and bone] pain directly related to the conditions of the crossing: people sometimes have to walk for long hours before boarding the rubber dinghies. Once they arrive at the embarkation point, it is not uncommon that panic and the urgency to leave lead to crowd surges and people falling down.