MSF-USA Reporting Hotline Phone Numbers

>>Go back to MSF-USA Reporting Hotline page

The MSF-USA Reporting Hotline is run by Convercent, a company that provides a secure platform to support ethics and compliance mechanisms. The hotline platform is designed to facilitate the reporting of violations of MSF policies, both domestic and international.

Before submitting a report, please review the Frequently Asked Questions section here.

To submit a report or check on the status of a report, click the link below or use the telephone number provided:

DOCTORSWITHOUTBORDERS.ORG/REPORT-ABUSE
1.800.461.9330

If you are dialing internationally, see the list of telephone numbers below. If the country you are calling from is not listed, use the main number above for a collect call/reverse charge call. Operator assistance may be required and local charges may apply. 

Country

Carrier

Toll-Free Number

Translated Greeting

Algeria

All Carriers

213.98.2402369

French

Angola (Luanda)

All Carriers

244.226.434.276

Portuguese, English

Argentina

Telefonica

00.800.1777.9999

Spanish

Argentina

All Carriers

0800.333.0095

Spanish

Armenia (Yerevan)

All Carriers

374.60.462654

Armenian

Australia

Telstra

0011.800.1777.9999

English

Australia

All Carriers

1.800.763.983

English

Austria

All Carriers

0800.281119

German, English

Bahrain

All Carriers

800.06.488

Arabic, English

Belgium

Comgen Brussels

00.800.1777.9999

Dutch, French

Belgium

All Carriers

0800.260.39

Dutch, French

Belize

All Carriers

1.800.017.6274

English

Benin (Parakou)

All Carriers

229.61012482

French, English

Botswana

All Carriers

00269.800.3002.116

English

Brazil

Embretel

0021.800.1777.9999

Portuguese

Brazil

All Carriers

0.800.892.2299

Portuguese

Brazil (Rio de Janeiro)

All Carriers

55.2120181111

Portuguese

Burkina Faso

All Carriers

226.25300026

French, Mossi

Canada

All Carriers

1.800.235.6302

French, English

Chile

CTC Mundo and Entel

1230.020.3559

Spanish

China

Telcom and Unicom

00.800.1777.9999

Mandarin

China

All Carriers

400.120.3062

Mandarin

Colombia

Colombia ETB

844.397.3235

Spanish

Colombia (Bogota)

All Carriers

57.13816523

Spanish

Costa Rica

All Carriers

506.4000.3876

Spanish

Cyprus

All Carriers

8009.4544

Greek, Turkish, English

Czech Republic

All Carriers

800.701.383

Czech

Democratic Republic of Congo

All Carriers

242.64000036

English

Denmark

All Carriers

8082.0058

Danish

Denmark

Telecom Denmark

00.800.1777.9999

Danish

Dominican Republic

All Carriers

1.829.200.1123

Spanish

Ecuador (Quito)

All Carriers

593.2.4004719

Spanish, English

Egypt

All Carriers

0800.000.0413

Arabic

El Salvador (San Salvador)

All Carriers

503.21133417

Spanish, English

Estonia

All Carriers

800.0100.431

Estonian, Russian, English

Finland

Sonera

990.800.1777.9999

Finnish

Finland

All Carriers

0800.07.635

Finnish

France

All Carriers

0805.080339

French

France (includes Andora, Corsica, Monaco)

France Telecom

00.800.1777.9999

French

Georgia

All Carriers

995.706.777493

Georgian

Germany

Deutsche Bundespost Telekom

00.800.1777.9999

German

Germany

All Carriers

0800.181.2396

German

Ghana

All Carriers

233.24.2426201

English, Akan

Greece

OTE

00800.1809.202.5606

Greek

Guatemala (Guatemala City)

All Carriers

502.23784832

Spanish

Honduras

All Carriers

800.2791.9500

Spanish, English

Hong Kong

CW

001.800.1777.9999

Mandarin, Cantonese, English

Hong Kong

All Carriers

800.906.069

Mandarin, Cantonese, English

Hungary

Hungarian Telecommunications

00.800.1777.9999

Hungarian

Hungary

All Carriers

36.212111440

Hungarian

India

VSNL

000.800.100.3428

Hindi

India

All Carriers

000.800.100.4175

Hindi

Indonesia

Persero Indosat

803.015.203.5129

Indonesian

Indonesia (Jakarta)

All Carriers

62.21.297.589.86

Indonesian

Ireland

Telecom Eireann

00.800.1777.9999

English

Israel

All Carriers

1.809.457254

Arabic, Hebrew

Israel

Barak, Bezeq, and Gldn Lns

00.800.1777.9999

Arabic, Hebrew

Italy

All Carriers

800.727.406

Italian

Italy (includes San Marino, Vatican City)

Telecom Italia

00.800.1777.9999

Italian

Japan

All Carriers

010.800.1777.9999

Japanese

Japan

All Carriers

0800.170.5621

Japanese

Kazakhstan

All Carriers

8.800.333.3511

Kazakh

Korea, Republic of (South Korea)

Dacom

002.800.1777.9999

Korean

Korea, Republic of (South Korea)

All Carriers

080.808.0574

Korean

Kyrgyzstan

All Carriers

00.800.13337.289

Russian

Latvia

All Carriers

8000.4721

Latvian, Russian

Lithuania

All Carriers

8.800.30451

Lithuanian, Russian, English

Luxembourg

Luxembourg Postes et Telecom

00.800.1777.9999

French

Macau

CTM

00.800.1777.9999

Portuguese

Macedonia

All Carriers

0800.93894

Macedonian, Albanian, Turkish

Malawi

All Carriers

0800.026.9803

English, Chichewa

Malaysia

All Carriers

60.1548770383

Malaysian

Malaysia

Malaysia Telecom

00.800.1777.9999

Malaysian

Mali

All Carriers

223.449.60005

French, Bambara

Malta

All Carriers

800.62781

Maltese, English, Italian

Mauritius

All Carriers

802.049.0005

English

Mexico

Telmex

001.866.376.0139

Spanish, English

Mexico

All Carriers

01.800.681.6945

Spanish, English

Moldova

All Carriers

0.800.61802

Romanian, Russian, English

Montenegro

All Carriers

080.800.006

Montenegrin, English

Morocco (Casablanca)

All Carriers

212.5204.85014

Arabic, English

Namibia

Windhoek Local

264.833300079

English

Netherlands

All Carriers

0.800.022.0441

Dutch

Netherlands

Telecom Netherlands

00.800.1777.9999

Dutch

New Zealand

Telecom Corp

00.800.1777.9999

English

New Zealand

All Carriers

0800.002341

English

Nicaragua

All Carriers

001.800.222.5602

Spanish

Nigeria

All Carriers

070.80601844

English

Norway

All Carriers

800.24.664

Swedish

Norway

Telenor Nett

00.800.1777.9999

Swedish

Oman

All Carriers

800.74295

Arabic, English

Panama

All Carriers

001.800.204.9188

Spanish

Papua New Guinea

All Carriers

000861204

English

Paraguay

All Carriers

009.800.542.0162

Spanish

Peru

All Carriers

0800.78323

Spanish, English

Philippines

PLDT

00.800.1777.9999

Spanish

Poland

Polish Telecom

00.800.111.3819

Polish

Poland

All Carriers

00.800.141.0213

Polish

Portugal

All Carriers

800.180.367

Portuguese

Portugal

All Carriers

00.800.1777.9999

Portuguese

Qatar

All Carriers

00800.100.801

Arabic, English

Romania

All Carriers

0.800.360.228

Romanian, English

Russia

All Carriers

8.800.100.9615

Russian

Saudi Arabia

STC Network phones ONLY

800.814.0282

English- caller can ask agent for Arabic translator if needed

Saudi Arabia

Etihad Atheeb, Mobiliy and Zain networks, not STC Network

800.850.0510

English- caller can ask agent for Arabic translator if needed

Singapore

Singapore Telecom

001.800.1777.9999

Mandarin

Singapore

All Carriers

800.852.3912

Mandarin

Slovakia

All Carriers

0.800.002.487

Slovak, Czech, English

Slovenia

All Carriers

0.804.88853

Slovenian, English

South Africa

Posts & Telecom

00.800.1777.9999

English

South Africa (Johannesburg)

All Carriers

27.105004106

English

Spain (includes Canary Islands)

Telefonica

00.800.1777.9999

Spanish

Sri Lanka (inside Colombo)

All Carriers

247.2494

English

Sri Lanka (outside Colombo)

All Carriers

011.247.2494

English

Sweden

Telia Telecom AB

00.800.1777.9999

Swedish

Sweden

All Carriers

020.889.823

Swedish

Switzerland

All Carriers

0800.838.835

German

Switzerland (includes Lichtenstein)

Swisscom

00.800.1777.9999

German

Taiwan

All Carriers

00801.14.7064

Mandarin

Taiwan

Chunghura Telecom

00.800.1777.9999

Mandarin

Tajikistan

All Carriers

992.427.815395

Russian

Tanzania

All Carriers

0800.780.005

Swahili, English

Thailand

All Carriers

1.800.012.657

Thai

Thailand

Comm Authority of Thailand

001.800.1777.9999

Thai

Tunisia

All Carriers

216.31399185

Arabic, French, English

Turkey

All Carriers

00.800.113.0803

Turkish

Ukraine

All Carriers

0.800.501134

Ukrainian

United Arab Emirates

All Carriers

8000.3570.3169

English, Arabic

United Kingdom (includes England, Scotland, Northern Ireland, Wales)

All Carriers

0.808.189.1053

English

United Kingdom (includes England, Scotland, Northern Ireland, Wales)

BT and CW

00.800.1777.9999

English

United States (includes US Virgin Islands, Puerto Rico, Guam)

All Carriers

1.800.461.9330

English, Spanish

Venezuela

All Carriers

0800.102.9423

Spanish

Venezuela (Caracas)

All Carriers

58.212.720.2174

Spanish

Vietnam

All Carriers

122.80.390

Vietnamese

Zimbabwe

All Carriers

263.86.4404.1046

English

Note: For countries not listed here, use the following number. Operator assistance may be required and charges may apply.

All Carriers

1.720.514.4400

English, Spanish, Mandarin, Arabic, Russian, French, Armenian, Bengali, Lao, Uzbek

 

 

 

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