While in-person emergency care remained available in the clinic throughout 2021, the COVID-19 pandemic forced us to adapt some of our activities. For example, as in 2020, we set up a hotline as an entry point to our services and we temporarily conducted phone-based psychological support. Our hotline received thousands of calls during the year, not only from people seeking medical care but also from those requiring social support. This was normally provided by other partners but many had ceased or suspended their activities due to the pandemic.
The pandemic also resulted in greater isolation, economic hardship, and mental suffering for some of the patients assisted by our teams, and we noted a steep rise in the number of people seeking care. Despite these challenges, we were able to respond to most of their medical needs.
We continue to collaborate with various stakeholders to identify ways to reach more survivors of violence, including Egyptians who do not currently have access to the type of services that MSF provides.